Index

Ability, 2

Absenteeism, motivating environment and, 8

Accomplishment reward, 98

Action plan, 119–128

case study, 125–127

phased implementation of, 120

Aldus Jackson Salon and Spa, 125–127

American Society of Training and Development (ASTD), 8

Annual reviews

communicating organizational goals via, 33

employee development and, 57, 67–69

Areas for improvement, development and, 57, 62

Assessments

enthusiasm, 43–44

growth and development, 58–61

motivating environment, 2–3, 9–13, 122–125

work/life balance, 111–114

See also Checklists; Worksheets

Attitude, 2

Awards, 53, 86–87. See also Rewards

Balance, in coaching, 76–77. See also Work/life balance

Benefits, of motivating environment, 7–13

Body language, coaching and, 76

Bonuses

cash, 86

time, 85, 115

Book group, 53, 68

Brainstorming sessions, 53

Breaks, work/life balance and, 114–115, 116

Burnout, 108

Business case, for motivation, 13

Calm manner

coaching and, 77–78

modeling enthusiasm and, 49

Career goals, development and, 57, 62–63

Carnegie, Dale, 15

Ceremony, rewards and, 103

Certificates, acknowledging effort, 86

Change, coaching and, 72

Checklists

development resources/opportunities, 64–65

ways to acknowledge employees, 91–92

Coaching, 14, 71–80

versus counseling, 71

defined, 71

as dialogue, 79–80

emotion and, 77–78

environment for, 75–76

explaining reason for, 75

fairness and, 77

importance of, 72–80

key concepts of, 73–80

positioning, 78–79

reinforcing expectations and, 46

Communication

achieving organizational goals and, 31–34

face-to-face, 33, 40, 93–94

of job purpose, 4, 10, 12

modeling enthusiasm and, 49

motivation and, 6, 11, 12, 92–95, 126

with teams, 95

Compliments, 85, 97

Conference Board, 102

Conference calls, communicating organizational goals via, 39

Conferences, motivation and, 68

Contests, 54, 98

Counseling, versus coaching, 71

Creativity, rewards and, 103

Cultural fit, hiring and, 19

Developing Business Leaders for 2010, 102–103

Development

annual review and, 67–69

checklist of resources/opportunities, 64–65

coaching and, 71

education as reward and, 104

expectations regarding, 56

financial performance and employee, 8

follow-up on, 65–67

growth and development meeting, 57–65

motivation and, 5, 10, 12, 14, 126

self-assessment, 58–61

setting stage for, 55–57

Dialogue, coaching and, 79–80

Dickens, Charles, 93

Dilbert, 14

Diversity, team outings and, 90

Drucker, Peter F., 57

Education, as reward, 104

Efficiency, motivating environment and, 8

Eisner, Michael, 47–48

E-mail

acknowledging effort via, 85

communicating organizational goals via, 39

limitations of, 94

Emotion, coaching and, 77–78

Employee litigation, motivating environment and, 8

Employee needs, 5–6, 10, 12

coaching to, 73–74

Employee of the month, 98

Employees

acknowledging effort of, 85–88

communication with, 28–29

determining enthusiasm level of, 42–45

determining what excites, 81–83

distribution of work and, 83–84

motivating to achieve organizational goals, 31–40

new hires, 21–22

setting enthusiasm expectations for, 45–46

Enthusiasm

building enthusiastic team, 42–45

modeling, 47–50

motivation and, 14, 41

setting expectations, 45–46

team meetings and, 50–54

Environment

creating positive work, 4–5, 10, 12

motivating

assessment of, 2–3, 9–13, 122–125

benefits of, 7–13

creating, 1–7

Ethics, modeling enthusiasm and, 48

Face-to-face communication, 33, 40, 93–94

Fairness

acknowledging effort and, 86

awards and, 104

coaching and, 77

False kindness, 74

Feedback, 87–88

Field trips, 68

Food, providing at meetings, 51

Franklin, Benjamin, 119

Fun

modeling enthusiasm and, 48–49

work environment and, 5, 10, 12

work/life balance and, 116

Galbraith, John Kenneth, 115

Games, use in meetings, 52

Generation X, coaching, 72

Generation Y, coaching, 72

Gibbons, J., 48

Gifts, acknowledging effort and, 85

Gilbert, Ken, 54

Giuliani, Rudy, 49

Goals

career, 57, 62–63

organizational. See Organizational goals

Goethe, Johann Wolfgang von, 72

Growth and development meeting, 57–65

Growth and development plan, 57, 60–61, 63

Guest speakers, 52

Herzberg, Frederick, 17, 26

Hiring

conducting multiple interviews, 18–19

creating motivating workplace and, 6, 11, 12, 13, 18–21, 126

cultural fit and, 19

enthusiasm and, 41

new hires, 21–22

orientation and, 22–28

recruitment and, 19

rectifying mistake in, 28

role of Human Resources in, 19

Holtz, Lou, 2, 18

Honesty

acknowledging effort and, 87

coaching with, 74

modeling enthusiasm and, 47

Human Resources, role in hiring, 19

Humility, modeling enthusiasm and, 49

Hygiene theory, 17, 26, 31

Individual growth and development plan (IGDP), 57, 60–61, 63

Individual rewards, 99, 101–103

Interrelation, job, 24–25

Interviews, hiring

conducting multiple, 18–19

development questions, 56

knock-out questions, 20

open-ended questions, 20–21

Jackson, Aldus, 125–127

Jackson, Nelson, 72

Jet Blue Airlines, 26

Job descriptions, 23–24

Job purpose

communicating, 4, 10, 12, 126

orientation and, 24

Knowledge, power and, 119

Knowledge sharing, 4

Leadership, motivating environment and, 8

Leiter, Michael, 108

Listening skills, coaching and, 76

Locations, meeting, 52

Lombardi, Vince, 71

Long-term goals, 32–33

planning worksheet, 34–38

Madwed, Sidney, 5

Managers

determining what excites employees, 81–83

discussion of life balance, 110

knowing team needs, 5–6, 10, 12

as mirror of team, 6–7, 11, 12

modeling enthusiasm, 47–50

motivating employees to achieve goals, 38–40

sharing goals with employees, 31–34

state of the union presentation, 40

Mandino, Og, 41

Maslach, Christina, 108

MBO reward, 98

Meetings

communicating mission during, 27

communicating organizational goals during, 33, 39

enthusiasm and, 50–54

growth and development, 57–65

team, 50–54, 68

delegating segment of, 53–54

highlighting team member during, 54

making motivating, 51–54

Memos, communicating organizational goals via, 39

Merriam Webster’s Collegiate Dictionary, 71

Mid-term goals, 32–33

planning worksheet, 35

Mission

communicating, 27

to new hires, 22

reviewing during orientation, 25–26

team, 26–27

Mission statement, 25–26

Modeling

enthusiasm, 47–50

work/life balance, 115–117

Money, as reward, 104

Mother Teresa, 107

Motivate, defined, 1

Motivating environment

benefits of, 7–13

creating, 1–7

assessment of, 2–3, 9–13, 122–125

Motivation

acknowledging effort and, 85–88

annual review and, 67–69

business case for, 13

checklist of ways to acknowledge employees, 91–92

coaching and, 71–80

communication and, 92–95

defined, 1, 2

determining what excites employees, 81–83

distribution of work and, 83–84

enthusiasm and, 41

key principles of, 13–15

team outings and, 88–90

Motivation theory, 17–18

Music, playing at meetings, 51

Newsletters, communicating organizational goals via, 39

Observation, determining what excites employees via, 81–83

One-on-one communication, 33, 40, 93–94

Open-ended questions, 20–21

Organizational goals

long-term, 32–38

mid-term, 32–33, 35

motivating employees to achieve, 31–40

short-term, 32–33, 35

state of the union presentation, 40

Organizational policies, supporting, 49–50

Orientation, 22–28

advantages of, 22–23

communicating expectations regarding development, 56–57

communicating organizational goals, 33

explaining job interrelation, 24–25

explaining job purpose, 24

providing job descriptions, 23–24

reviewing mission/credo/values, 25–26

Peale, Norman Vincent, 47

Pitino, Rick, 80

Plaques, 104

Positive work environment, creating, 4–5, 10, 12

Powell, Colin, 7

Power, knowledge and, 119

Productivity

coaching and, 72–73

enthusiasm and, 41

motivating environment and, 1, 7–8

Profits, motivating environment and, 8

Promotions, 98

Prop, meeting, 53

Public Agenda Forum, 7

Questions

development, 56

knock-out, 20

open-ended, 20–21

Raises, motivation and, 67–68

Recruitment, 19

Respect, modeling, 48

Rewards

defined, 97

individual, 99, 101–103

motivation and, 6, 11, 12, 14, 97–105, 127

positioning, 102

team, 99–101

tips on, 103–105

types of, 98

Ritz Carlton, 25–26

Sales, motivating environment and, 8

Sanders, Tim, 4

Saturn Company, 100

Seminars, motivation and, 68

Short-term goals, 32–33

planning worksheet, 35

Situational ethics, 48

Southwest Airlines, 5, 7

Starbucks, 26–27

State of the union presentation, 40

Strengths, development and employee, 57, 62

Succession plans, 73

Team meetings

enthusiasm and, 50–54

motivation and, 68

Teams

achieving organizational goals in, 38–39

action planning for, 121

building enthusiastic, 42–45

goals of communication with, 95

knowing needs of, 5–6, 10, 12

managers as mirrors of, 6–7, 11, 12

mission

documenting, 27

explaining during orientation, 26–27

outings, 88–90

rewards for, 6, 11, 12, 99–101

advantages of, 99

disadvantages of, 99–100

Tenure award, 98

Theme, meeting, 53

Time off, unexpected, 115

Toastmasters, 86, 103

Training, during meetings, 52. See also Development

Trophies, 104

Turnover, motivating environment and, 8

Twain, Mark, 97

Values, organizational

communicating to new hires, 22

reviewing during orientation, 25–26

Videos, use in meetings, 51–52

Voice mail

acknowledging effort via, 86

communicating organizational goals via, 39

Wal-Mart, 38–39

Welch, Jack, 74

Work, strategic distribution of, 83–84

Work hours, modeling enthusiasm and, 47–48

Work/life balance

breaks and, 114–115, 116

concept of, 15, 107–111

modeling, 115–117

self-assessment of, 111–114

signs of lack of, 110

symptoms and suggestions, 114

Worksheets, long-term planning, 34–38. See also Assessments

Work space

coaching and, 76

motivation and, 2, 4, 10, 12, 126

Yahoo, 4