Index
Note: Page numbers followed by “f” denote figures; “t” tables; “b” boxes.
A
Acknowledgement tokens,
15–16
Adjusting a research method,
53,
54
Agitated and annoyed participant
at product’s usability issues,
210b,
211
at prototype’s limited functionality,
201b,
202
at your neutral role,
204
B
C
Clarifying a task/question,
44–45
Control, regaining,
38–39
Cultural customs and taboos,
292
D
Discriminatory comments,
237,
238
Disengaging from participants,
51–52,
51f
Distracted remote observers,
168
Drunk/stoned participant,
267b,
268
E
Encouraging participants,
64
Ending a session early,
54–55
Equipment, familiarity with,
70,
71
F
First-time participants,
203
Focus group, Participant thinks it’s a,
79,
80
G
Goals (Research goals),
12,
57
H
Hearing difficulties,
186b
Humor
I
Insulting participant,
207
Interruption
Internal employees as participants,
284,
285
Internet connectivity,
129,
130
J – L
Job interview, Participant thinks it’s a,
93–95,
94
Live website/applications,
289
Loud and distracting observers,
156,
157
Low-literacy participants,
72,
73
M
Moderating
Moderating approach, Communicating to observers,
293
Moderating patterns,
43,
43t
Motor control difficulties,
261
N – O
Negative feedback
No-show participants,
161,
162
note-taking behavior,
31,
51
loud and distracting,
156,
157
taking responsibility with,
44
Organization, protecting your,
12
P
Participant expectations,
284
Prototype preparation,
289
Prototype/product changes,
133,
134
Q
Questionnaire backup,
286
Qualities of moderator,
13
R
participant’s concerns,
82
Recruiting backup/floater participants,
65
“give-away” questions,
64–65
Recruiting screener,
64–65
screen-sharing software,
127
Rights of participant, protection,
32b–33b
Ringmaster, session,
13–15
Running out of time,
188b
S
Screen recording software,
125b
Self-blaming participant,
144b,
145
Shift focus
See Redirect the focus
Site visit checklist,
315
Skills improvement, moderating,
306–307
practice participant,
300
Slow and careful participants,
182b,
183
T
Tasks
identifying and prioritizing high-priority,
286
Technical obstacles
internet connectivity,
129,
130
remote participant
screen-sharing software,
127
troubleshooting directions,
128
screen recording software,
125b
Think aloud, encouragement to,
107,
108
Troubleshooting skills,
13,
291b
U – Z
Uncomfortable participant,
33,
34t