List of Situations
These are all of the situations discussed in this book, sorted by frequency (frequent, occasional, or rare).
Frequent
| 4.1 | Participant does not seem to meet a key recruit criteria |
| 5.1 | Participant thinks that she is participating in a focus group |
| 6.1 | Participant is reluctant to say anything negative |
| 6.2 | Participant does something you don’t understand |
| 6.3 | Participant is not thinking aloud |
| 6.4 | Participant is not able to complete a necessary task |
| 7.1 | Technical issues arise with your setup and/or equipment |
| 7.2 | Remote participant experiences difficulty joining |
| 8.1 | Participant looks for affirmation |
| 8.2 | Participant asks for your opinion |
| 8.3 | Participant looks or sounds uncomfortable and/or nervous |
| 8.4 | Participant is self-blaming |
| 8.5 | Participant asks, “Did other people have trouble with this?” |
| 9.1 | Participant is running late |
| 9.2 | Observers are loud and distracting |
| 9.3 | Participant receives a call during the session |
| 10.1 | Participant starts going on a tangent |
| 11.1 | Remote participant is obviously distracted |
| 12.1 | Participant is extremely entertaining and friendly |
| 12.2 | Something personal, inappropriate, or confidential is visible |
Occasional
| 4.2 | Participant either refuses to or can’t do a key task |
| 4.3 | Participant has an unexpected physical feature |
| 5.2 | Participant doesn’t want to be recorded or has other concerns |
| 5.3 | Participant has different expectations for the compensation |
| 5.4 | Participant brings you to a conference room or other space |
| 5.5 | Participant treats a contextual inquiry like an interview |
| 6.5 | Participant ignores or pretends to understand your question |
| 6.6 | Participant not approaching workflow naturally |
| 6.7 | Participant does not have any negative feedback |
| 6.8 | Participant believes he has successfully completed a task |
| 6.9 | Observers are not engaged in the session |
| 7.3 | Facility loses its internet connection |
| 7.4 | Remote participant drops off the call |
| 7.5 | Prototype or product changes unexpectedly |
| 8.6 | Participant is unwilling or unsure |
| 9.4 | Participant cancels or is a no-show |
| 9.5 | Observer unexpectedly interacts with the participant |
| 9.6 | Session interrupted accidentally by an observer or someone else |
| 9.7 | Session interrupted by someone the participant knows |
| 10.2 | Participant consistently focuses on irrelevant details |
| 10.3 | Participant does something very unexpected |
| 10.4 | Participant is slow or thorough |
| 10.5 | Participant gives vague responses to questions |
| 10.6 | Participant is difficult to hear or understand |
| 10.7 | You don’t have time to complete everything |
| 10.8 | Participant struggles excessively with a task |
| 11.2 | Participant is distressed by a personal line of questioning |
| 11.3 | Participant insists that she would never do something |
| 11.4 | Participant is frustrated by the prototype’s limited functionality |
| 11.5 | Participant seems annoyed at your neutrality |
| 12.3 | Participant is obviously distracted by external circumstances |
| 12.4 | Participant tells you something personal |
| 12.5 | Participant has a disconcerting or distracting physical attribute |
| 13.1 | Participant curses or makes inappropriate comments |
| 13.2 | You know the participant, or the participant knows you |
Rare
| 11.6 | Participant does not seem to respect you or take you seriously |
| 11.7 | Participant becomes insulting or has an agenda |
| 11.8 | Participant becomes agitated by a product’s usability issues |
| 12.6 | You have to point out something potentially embarrassing |
| 12.7 | Participant seems upset |
| 12.8 | Participant has an unexpected disability or service animal |
| 13.3 | Participant knows an unexpected amount about you |
| 13.4 | Participant flirts with you |
| 13.5 | Participant does something awkward or uncomfortable |
| 13.6 | Participant makes a strangely specific request |
| 13.7 | Participant makes request during a site visit |
| 14.1 | Fire alarm goes off or the facility needs to be evacuated |
| 14.2 | A natural disaster (e.g., earthquake, tornado) occurs |
| 14.3 | Participant starts to looks ill or otherwise unwell |
| 14.4 | You begin to feel unwell while moderating a session |
| 14.5 | You notice a bad smell or have an allergic reaction |
| 14.6 | Participant seems to be drunk or stoned |
| 14.7 | Participant touches you |
| 14.8 | Participant’s environment contains dangerous items |
| 14.9 | Participant is doing something illegal or threatening |
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