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The Salesforce Business Analyst Handbook
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The Salesforce Business Analyst Handbook
by Srini Munagavalasa
The Salesforce Business Analyst Handbook
The Salesforce Business Analyst Handbook
Contributors
About the author
About the reviewers
Preface
Part 1: Planning and Analysis – BRD/Prioritized Product Backlog
Chapter 1: Identifying Requirements
Chapter 2: Elicitation and Document Requirements
Chapter 3: Prioritizing Requirements
Chapter 4: Process Flows – “As-Is” versus “To-Be”
Chapter 5: Business Requirements Document
Part 2: Design, Development, and Testing – Iterative Cycles with Prototypes and Conference Room Pilots
Chapter 6: Solution Design and Functional Document
Chapter 7: Demonstrate Functionality Using Prototypes
Chapter 8: Exploring Conference Room Pilots
Chapter 9: Technical and Quality Testing
Chapter 10: Requirements Traceability Matrix
Part 3: End User Testing, Communication, Training, and Support
Chapter 11: User Acceptance Testing
Chapter 12: Communication and Knowledge Management
Chapter 13: End User Training
Chapter 14: Post Go-Live Support / User Forums
Assessments
Index
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