Index
As this ebook edition doesn't have fixed pagination, the page numbers below are hyperlinked for reference only, based on the printed edition of this book.
A
Account Management 43
architectural process flow 49
B
backward traceability 134
bi-directional traceability 134
blackbox testing technique 123
brainstorming techniques 22, 23
BRD ID (unique ID) 67
business analysis 4
role in identifying requirement sources 4-6
Business Analyst 4
business process flows 49
Business Process Modeling Notation (BPMN) 59
business requirements 6
identifying sources 8
real-life scenarios with examples 10-16
scenarios 5
Business Requirements Document (BRD) 75
attributes 68
sections 68
tips 71
Business Requirements Document (BRD), sections
appendix 71
current state analysis 69
data requirements 70
glossary of terms 71
introduction 68
project roadmap 69
project scope 69
project team members 68
proposed/desired future state requirements 69
reports and dashboards 70
revision history/version management 71
Service Level Agreement (SLA) 70
stakeholder RACI matrix 70
training requirements 70
business requirements identifying sources
assumptions 10
document analysis 8
existing systems 10
key end user identifying 9
key stakeholders identifying 8
meeting minutes 10
needs decomposition 9
note-taking 10
organization navigating 8
system walkthrough obtaining 9
C
Center of Excellence (COE) 68
change control team 112
communication channels
collaboration site 157
email communication 156
posters 157
video clips 156
communication parameters
champions of communication 157
communication channels 156
communication delivery 157
feedback 158
frequency 157
standardized templates 158
user groups identification 157
component-level design process 76
Conference Room Pilots (CRPs) 104
cons 110
participants, exploring 105
project activities 104
pros 110
scope creep, managing 110, 111
time, exploring 105
Conference Room Pilots (CRPs), stages
build/development CRP 104, 107, 108
confluence knowledge artifacts 160
Contact Management 43
CRM requirement prioritization 43-45
current state
capturing, techniques 54
capturing, with techniques 55
swim lane process flow diagram 52, 53
Customer Relationship Management (CRM) 4
D
data conversion requirements
capturing, tasks 84
D&B Hoover 14
delivery cadence 189
advantages 189
development unit testing 125
documentation testing 126
documented requirements 29
attributes 29
dynamic testing technique 123
E
elicitation
planning 20
elicitation activities
elicitation techniques
focus groups 24
interviews 24
observation 22
process models 26
prototyping 25
surveys 23
end-to-end (E2E) testing 152
end user communication 156
benefits 162
end user training
benefits 174
environment, setting up 168, 169
key features 167
material types, reviewing 169, 170
preparing for 168
evolutionary prototypes 94
explicit knowledge 158
exploratory testing technique 123
Extract, Transform, and Load (ETL) processes 70, 84
F
functional specification document (FSD) 76
flow charts 59
forword traceability 134
functional design document (FDD) 76
functional documentation
tips 87
functional requirements 64
audit tracking 64
authentication 64
business rules 64
interfaces with internal and external systems 64
reports and dashboards 64
security 64
functional requirements matrix 84
functional testing 125
function document
future state
developing 56
swim lane process flow diagram 57, 58
G
gap analysis 4
gaps and improvement/automation opportunities
Graybox testing technique 123
H
high-level solution design 76
horizontal prototype 94
I
identity and access management (IAM) 178
in-person training session 170
installation testing 126
integration testing 125
interface testing 125
K
knowledge artifacts
confluence 160
Salesforce 160
knowledge management 158
benefits 162
explicit knowledge 158
Know Your Customer (KYC) 44
L
live training session 170
example 171
methods 174
low-level solution design 76
M
macro process map 49
Microsoft Teams 161
minimum viable product (MVP) 42
multivoting 34
N
non-functional requirements 65, 81
availability 65
data management 66
maintainability 66
performance 65
reliability 65
scalability 65
usability 65
non-functional testing 126
O
observation techniques 22
OneDrive 161
Salesforce knowledge repository 161, 162
Opportunity Management 43
P
Partner Relationship Management (PRM) 14, 92
passive testing technique 123
performance testing 126
practical tips, for success 190, 191
prioritization 34
process flow
architecture process map 49
business process map 49
macro process map 49
reviewing 48
types 49
process flows
production support 183
benefits 190
Project Management Office (PMO) 68
project sponsor
proof of concept 92
evolutionary prototypes 94
product alignment screen layout 99
temporary/transient prototypes 94
prototyping
aspects 95
benefits 100
need for 90
stopping, scenarios 92
prototyping technique 25
types 26
Q
Quality Assurance (QA) team 124
quick reference one-pagers 70
R
regression 125
requirement prioritization
dependencies, establishing between 38-40
need for 34
tips 42
requirement prioritization meetings
factors 41
requirement prioritization techniques
requirements
hierarchy 76
level of detail capturing 66
requirements matrix
requirement sources
business analysis role in identifying 4-6
Requirements Traceability Matrix (RTM) 124, 132
learning 133
Responsible, Accountable, Consulted, and Inform (RACI) 70
RICE scoring 35
root cause analysis (RCA) 183
RTM template sample
reviewing 135
scenarios 136
S
Salesforce 4
Salesforce knowledge artifacts 160
sample 161
Salesforce knowledge repository
scope creep
security testing 126
Service Level Agreement (SLA) 70
SharePoint 161
single point-of-contact (SPOC) 150
single sign-on (SSO) feature 57
single sign-on (SSO) functionality 40
SIT test script 128
Slack 160
software prototypes, stages
high-fidelity prototypes 93
low-fidelity prototypes 93
medium-fidelity prototypes 93
software testing
planning, stages 119
solution architecture design process 76
tips 87
solution design processes
levels 76
stakeholder requirements 6
Standard Operating Procedures (SOPs) 49
static testing technique 123
event flow 38
subject matter experts (SMEs) 7
super care period 178
supporting user
production support 178
super care period 178
survey techniques 23
SWOT analysis 35
system integration testing (SIT) 118
system requirements 6
functional 6
non-functional 6
system testing 125
T
tacit knowledge 159
best practices 159
blogs 160
internal communities 160
issues/suggestions list 159
lesson learned 159
problem reports analysis 159
root cause analysis 159
session/meetings 159
tips and tricks 160
user forums 159
temporary/transient prototypes 94
testing
stages 123
testing schedule
cycle 121
testing strategy 120
levels 120
methods 121
test script/case fields 127, 128
throwaway prototypes 94
traceability types
backward traceability 134
bi-directional traceability 134
business requisites 134
exploring 134
forword traceability 134
transition requirements 7
U
Unified Modeling Language (UML) diagram 59
use cases 63
User Acceptance Testing (UAT) 118, 126, 141, 165
benefits, reviewing 151
feedback, obtaining on usability 145-149
phase, best practices 152
user experience prototype (UXP) 100
User Experience (UX) 65
user forums 186
considerations and requirements 187
points to cover 188
user interface prototype (UIP) 100
user interface (UI) 87
V
value versus effort 35
vertical prototype 94
W
weighted ranking/staked ranking 35
Whitebox testing technique 123