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Part Four Problem Solving: Think and Act Scientifically to Improve Toward a Desired Future
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Part Four Problem Solving: Think and Act Scientifically to Improve Toward a Desired Future
by Jeffrey K. Liker
The Toyota Way, Second Edition: 14 Management Principles from the World's Greatest Manufacturer, 2nd Edition
Cover
Title Page
Copyright Page
Dedication
Contents
Foreword (to the First Edition) by Gary Convis
Acknowledgments
Preface: The Wonderful Wacky World of Lean
Introduction The Toyota Way: Using Operational Excellence as a Strategic Weapon
A Storied History: How Toyota Became the World’s Best Manufacturer
Part One Philosophy: Long-Term Systems Thinking
Principle 1 Base Your Management Decisions on Long-Term Systems Thinking, Even at the Expense of Short-Term Financial Goals
Part Two Process: STRUGGLE TO FLOW VALUE TO EACH CUSTOMER
Principle 2 Connect People and Processes Through Continuous Process Flow to Bring Problems to the Surface
Principle 3 Use “Pull” Systems to Avoid Overproduction
Principle 4 Level Out the Workload, Like the Tortoise, Not the Hare (Heijunka)
Principle 5 Work to Establish Standardized Processes as the Foundation for Continuous Improvement
Principle 6 Build a Culture of Stopping to Identify Out-of-Standard Conditions and Build in Quality
Principle 7 Use Visual Control to Support People in Decision-Making and Problem Solving
Principle 8 Adopt and Adapt Technology That Supports Your People and Processes
Part Three People: Respect, Challenge, and Grow your People and Partners Toward a Vision of Excellence
Principle 9 Grow Leaders Who Thoroughly Understand the Work, Live the Philosophy, and Teach It to Others
Principle 10 Develop Exceptional People and Teams Who Follow Your Company’s Philosophy
Principle 11 Respect Your Value Chain Partners by Challenging Them and Helping Them Improve
Part Four Problem Solving: Think and Act Scientifically to Improve Toward a Desired Future
Principle 12 Observe Deeply and Learn Iteratively (PDCA) to Meet Each Challenge
Principle 13 Focus the Improvement Energy of Your People Through Aligned Goals at All Levels
Principle 14 Learn Your Way to the Future Through Bold Strategy Some Large Leaps, and Many Small Steps
Part Five Conclusion: Be Thoughtful and Evolve your Enterprise
Grow Your Own Lean Learning Enterprise—Getting Ideas and Inspiration from the Toyota Way
Appendix An Executive Summary and Assessment of the 14 Principles
Glossary
For Further Reading
Index
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Principle 11 Respect Your Value Chain Partners by Challenging Them and Helping Them Improve
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Principle 12 Observe Deeply and Learn Iteratively (PDCA) to Meet Each Challenge
PART FOUR
PROBLEM SOLVING
Think and Act Scientifically to Improve Toward a Desired Future
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