References

Providing context

Bennis, W. G., & Nanus, B. (1997). Leaders: Strategies for Taking Charge (Second ed.). New York: HarperCollins Publishers, Inc., p. 129.

Covey, S. (1990). The 7 Habits of Highly Effective People. New York: Simon & Schuster, p. 287.

Truth 1

Kotter, J. P. (1996). Leading Change. Boston, MA: Harvard Business School. p. 25–31.

Truth 2

Friedman, T. L. (2006). The World Is Flat: A Brief History of the Twenty-First Century. New York: Farrer, Straus and Giroux.

Truth 3

Bennis, W. G., & Townsend, R. (1995). Reinventing Leadership: Strategies to Empower the Organization. New York: William Morrow Company, p. 130–136.

Catell, R. B., Moore, K., & Rifkin, G. (2004). The CEO and The Monk: One Company’s Journey to Profit and Purpose. New York: John Wiley & Sons, Inc.

O’Toole, J. (1996). Leading Change—The Argument for Values-Based Leadership. New York: Ballantine Books, p. 74–75.

Truth 4

Haigh, W. T. (1996). “Effective retention strategies.” Overview presented at the annual conference for the International Association of Corporate and Professional Recruitment, Philadelphia, p. 4.

Hamel, G., & Prahalad, C. K. (1994). Competing for the Future: Breakthrough Strategies for Seizing Control of Your Industry and Creating the Markets for Tomorrow. Boston, MA: Harvard Business School Press, p. 245.

Smart, B. D., & Smart, G. H. (1997). “Topgrading the organization.” Directors & Boards. Spring.

Watkins, M. (2003). The First 90 Days. Boston, MA: Harvard Business School Publishing, p. 162–167, 170–171.

Truth 5

Grove, C., & Hallowell, W. (2002). “Diversity in business.” Alexandria, VA: Society for Human Resource Management. Retrieved in June from http://shrm.org/hrresources/whitepapers_published/CMS_000235.asp#P-4_0

Hastings, R. (2006). “Research shows business benefits from diversity.” Alexandria, VA: Society for Human Resource Management. August, p. 1. Retrieved from www.shrm.org/diversity/library-published/nonIC/CMS_018181.asp.

D. Pelz, “Some Social Factors Related to Performance in a Research Organization,” Administrative Science Quarterly, Vol. 1, 1956.

L. Hoffman & N. Maier, “Quality and Acceptance of Problem Solutions by Members of Homogeneous and Heterogeneous Groups,” Journal of Abnormal and Social Psychology, Vol. 62, 1961.

D. Hambrick & P. Mason, “Upper Echelons: The Organization as a Reflection of Top Managers,” Academy of Management Review, Vol. 9, 1984.

P. McLeod & S. Lobel, “Effects of Ethnic Diversity on Idea Generation in Small Groups,” paper presented at the annual meeting of the Academy of Management, 1992.

W. Watson et al., “Cultural Diversity’s Impact on Process and Performance,” Academy of Management Journal, Vol. 36, 1993.

Truth 6

Bliss, W. G. (2004). “Executive assimilation.” Alexandria, VA: Society of Human Resource Management, November.

Truth 7

Downs, A. “Downsizing with dignity: more pitfalls of downsizing.” Retrieved March 13, 2006 from http://humanresources.about.com/od/layoffsdownsizing/a/downsizing_2.htm

Downs, A. “Downsizing with dignity: you can downsize with care—for people and the business.” Retrieved March 13, 2006 from http://humanresources.about.com/od/layoffsdownsizing/a/downsizing.htm

Gittell, J. H. (2003). The Southwest Airlines Way. New York: McGraw-Hill, p. 243.

Sartain, L., & Finney, M. (2003). HR from the Heart. New York: American Management Association, p. 224–228.

Truth 8

NJ Department of Personnel (July 1998). Certified Public Managers Program, Learner’s Guide, Module 3, p. 12 of 46.

Schaeffer, L. D. (October 2002). “The Leadership Journey.” Harvard Business Review. p. 42–47.

Society for Human Resource Management (2005). The SHRM Learning System, Section 3: Alexandria, VA: Human Resources Development.

Truth 9

Arul, M. J. “Powers of power.” Institute of Rural Management, Anand. Retrieved March 20, 2007 from http://members.tripod.com/~arulmj/powers.html

Hackman, J. R. (2002). Leading Teams: Setting the Stage for Great Performances. Boston, MA: Harvard Business School Press, p. 154–155.

McClelland, D. C., & Burnham, D. H. (1976). “Power is the great motivator.” Harvard business review, 54 (2); p. 100–110 as noted by Arul.

Truth 10

Buckingham, M. (March 2005). “What great managers do.” Harvard business review, p. 72.

Gittell, J. H. (2003). The Southwest Airlines Way. New York: McGraw-Hill, p. 204.

Hackman, J. R. (2002) Leading Teams: Setting the Stage for Great Performances. Boston, MA: Harvard Business School Press, p. 95.

Price Waterhouse Change Integration Team (1995). Better Change: Best Practices for Transforming Your Organization. New York: Irwin Professional Publishing. p. 171–181.

Sirota, D., Mischkind, L. A., and Meltzer, M. I. (January 2006). “Stop demotivating your employees!” Harvard management update, 11 (1), p. 1.

Townsend, P., & Gebhardt, J. (1997). Five-Star Leadership: The Art and Strategy of Creating Leaders at Every Level. New York: John Wiley & Sons, Inc., p. 131.

Truth 11

Bacal, R. (2000–2006). “Performance enhancement: diagnosing performance problems.” Retrieved from http://performance-appraisals.org/Bacalsappraisalarticles/articles/diagper.htm

Carnegie, D. (1981). How to Win Friends and Influence People. (Second ed.). New York: Pocket Books, p. 207-208.

Truth 12

Hiam, A. (2003). Motivational Management. New York: American Management Association, p. 188–208.

Truth 13

Gittell, J. H. (2003). The Southwest Airlines Way. New York: McGraw-Hill, p. 251.

“JetBlue cancels flights, to present ‘Bill of Rights’.” CNN. Retrieved on February 19, 2007 from http://money.cnn.com/2007/02/19/news/companies/jetblue/index.htm?eref=rss_topstories

Kouzes, J. M., & Posner, B. Z (1995). The Leadership Challenge: How to Get Extraordinary Things Done in Organizations. San Francisco, CA: Jossey-Bass Inc., Publishers, p. 165, 220–223.

McGaw, N., & Fabish, L. (January 2006). “Put Your Values to Work.” Harvard Management Update, 11 (1), p. 9–10.

Truth 14

Dulye, L. (June 2006). “Get out of your office.” HR magazine, p. 99–101.

Priest, D., & Hull, A. (February 18, 2007). “Soldiers face neglect, frustration at army’s top medical facility.” Washington Post, A-1.

Truth 15

Beccaria, D. (November 15, 2005). “Managing conflict.” Presented at Kyowa Pharmaceutical Inc. as part of a personal effectiveness training module sponsored by Rutgers University, Princeton, NJ.

Hambrick, D., & Mason, P. (1984). “Upper echelons: the organization as a reflection of top managers.” Academy of Management Review, 9. As noted by Grove & Hallowell, 2002, p. 1, 2.

“How to resolve conflicts at work.” Retrieved on March 20, 2007 from http://www.ehow.com/how_3820_resolve-conflicts-work.html

Kilman, T., “Conflict Resolution Grid,” Copyright 1993-1997; Adaptation of Kilman Grid by Pepperdine University Straus Institute for Dispute Resolution. Retrieved from http://www.nccmpi.org/assets/Nina_Lunch.pdf on August 20, 2007.

Wheeler, T. “Choosing a conflict management style.” Ohio Commission on Dispute Resolution and Conflict Management. Retrieved in 1995 from http://disputeresolution.ohio.gov/schools/contentpages/styles.htm

Truth 16

Adams, M. (2004). Change Your Questions, Change Your Life. San Francisco, CA: Berrett-Koehler Publishers, Inc.

NJ Department of Personnel, Certified Public Managers Program, Learner’s Guide. (July 1998). Module 2, p. 15–17 of 47.

Truth 17

Bennis, W. G. et al. (advisory board). (2002). Business: The Ultimate Resource. Cambridge, MA: Perseus Publishing, p. 1156–1157.

Brousseau, K. R., Driver, M. J., Hourihan, G., & Larsson, R. (February 2006). “The seasoned executive’s decision-making style.” Harvard Business Review, p. 113.

“Chainsaw Al: he anointed himself America’s best CEO. But Al Dunlap drove Sunbeam into the ground.” Business Week Online. Retrieved October 18, 1999 from http://www.businessweek.com/1999/99_42/b3651099.htm

Truitt, M. R. (1991). The Supervisor’s Handbook: Techniques for Getting Results Through Others. National Press Publications, a Division of Rockhurst College Continuing Education Center, Inc.

Truth 18

Bennis, W. G., & Nanus, B. (1997). Leaders: Strategies for Taking Charge (Second ed.). New York: HarperCollins Publishers, Inc., p. 70.

Burke, R. A. (Reviewed 2002). “Strengthen your nucleus: manage the careers of high performing employees.” Society for Human Resource Management, Alexandria, VA. Retrieved in July, 2007 from http://www.shrm.org/hrresources/whitepapers_published/CMS_000427.asp.

Chapman, A. (2005) www.businessballs.com

Communications Briefings, XXII (1), p. 8.

Wooden, J.R. (personal communication, August 22, 2002).