Copyright

© 2009 by Pearson Education, Inc.Publishing as FT PressUpper Saddle River, New Jersey 07458

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Printed in the United States of America

First Printing: October 2008

ISBN-13: 978-0-13-714226-2

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Library of Congress Cataloging-in-Publication Data

Solomon, Michael R.   The truth about what customers want / Michael Solomon.        p. cm.   ISBN 0-13-714226-9 (pbk. : alk. paper) 1. Consumer behavior. 2. Consumers--Attitudes. I. Title.   HF5415.32.S63 2009   658.8’342--dc22                                                            2008007869

Vice President, PublisherTim MooreAssociate Publisher and Director of MarketingAmy NeidlingerAcquisitions EditorJennifer SimonEditorial AssistantHeather LucianoDevelopment EditorRuss HallOperations ManagerGina KanouseDigital Marketing ManagerJulie PhiferPublicity ManagerLaura CzajaAssistant Marketing ManagerMegan ColvinMarketing AssistantBrandon SmithCover and Interior DesignsStuart Jackman,Dorling KindersleyDesign ManagerSandra SchroederManaging EditorKristy HartSenior Project EditorLori LyonsProject EditorJovana San Nicolas-ShirleyCopy EditorKaren GillProofreaderSan Dee PhillipsSenior CompositorGloria SchurickManufacturing BuyerDan Uhrig

Dedication

To my favorite consumers: Gail, Orly, Amanda, Zach, Alex, and Squishy.

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