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by Jerry Z. Muller
The Tyranny of Metrics
Cover Page
Praise
Author
Halftitle
Title Page
Copyright Page
Dedication Page
Contents
Preface to the Paperback
Introduction
I. The Argument
1. The Argument in a Nutshell
2. Recurring Flaws
II. The Background
3. The Origins of Measuring and Paying for Performance
4. Why Metrics Became So Popular
5. Principals, Agents, and Motivation
6. Philosophical Critiques
III. The Mismeasure of All Things? Case Studies
7. Colleges and Universities
8. Schools
9. Medicine
10. Policing
11. The Military
12. Business and Finance
13. Philanthropy and Foreign Aid
Excursus
14. When Transparency Is the Enemy of Performance: Politics, Diplomacy, Intelligence, and Marriage
IV. Conclusions
15. Unintended but Predictable Negative Consequences
16. When and How to Use Metrics: A Checklist
Acknowledgments
Notes
Index
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Copyright Page
THE
TYRANNY
OF
METRICS
JERRY Z. MULLER
PRINCETON UNIVERSITY PRESS
PRINCETON & OXFORD
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