© 2019 ASTD DBA the Association for Talent Development (ATD)

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No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, information storage and retrieval systems, or other electronic or mechanical methods, without the prior written permission of the publisher, except in the case of brief quotations embodied in critical reviews and certain other noncommercial uses permitted by copyright law. For permission requests, please go to www.copyright.com, or contact Copyright Clearance Center (CCC), 222 Rosewood Drive, Danvers, MA 01923 (telephone: 978.750.8400; fax: 978.646.8600).

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Library of Congress Control Number: 2019945544

ISBN-10: 1-949036-55-3

ISBN-13: 978-1-949036-55-8

e-ISBN: 978-1-949036-56-5

ATD Press Editorial Staff Director: Sarah Halgas
Manager: Melissa Jones
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Developmental Editor: Jack Harlow
Text Design: Shirley E.M. Raybuck
Cover Design: Lindy Martin, Faceout Studio

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