References

Beware the man of only one book.

—Latin proverb

  1. Actuarial Jokes (n.d.). Joke submitted by Michael Swiecicki, joke #130. https://actuarialjokes.com (accessed February 27, 2022).
  2. AICPA (2016). “AICPA Code of Professional Conduct.” USAICPA.org. https://us.aicpa.org/content/dam/aicpa/research/standards/codeofconduct/downloadabledocuments/2014december15contentasof2016august31codeofconduct.pdf (accessed February 27, 2022).
  3. AIMS360 (n.d.). “Pricing plans.” www.aims360.com/plans/ (accessed February 20, 2022).
  4. Albrecht, Karl (1992). The Only Thing That Matters: Bringing the Power of the Customer into the Center of Your Business. New York: HarperBusiness.
  5. Aquila, August J., and Allan D. Koltin (1992). “How to Lose Clients Without Really Trying.” Journal of Accountancy, May 1992.
  6. Aten, Jason (2021). “This Was Steve Job's Most Important Observation When He Returned to Apple. It Changed Everything.” Inc., May 26, 2021. https://www.inc.com/jason-aten/this-was-steve-jobs-most-important-observation-when-he-returned-to-apple-it-changed-everything.html (accessed March 12, 2022).
  7. Baker, Ronald J. (2005). Professional's Guide to Value Pricing, Sixth Edition. Chicago, IL: CCH Incorporated. (Out of print).
  8. Baker, Ronald J. and Paul Dunn (2003). The Firm of the Future: A Guide for Accountants, Lawyers, and Other Professional Services. Hoboken, NJ: John Wiley & Sons, Inc.
  9. Baker, Ronald J. (2006). Pricing on Purpose: Creating and Capturing Value. Hoboken, NJ: John Wiley & Sons, Inc.
  10. Baker, Ronald J. (2006). Measure What Matters to Customers: Using Key Predictive Indicators. Hoboken, NJ: John Wiley & Sons, Inc.
  11. Baker, Ronald J. (2008). Mind Over Matter: Why Intellectual Capital is the Chief Source of Wealth. Hoboken, NJ: John Wiley & Sons, Inc.
  12. Baker, Ronald J. (2011). Implementing Value Pricing: A Radical Business Model for Professional Firms. Hoboken, NJ: John Wiley & Sons, Inc.
  13. Baker, Ronald J. and Ed Kless (2015). The Soul of Enterprise: Dialogues on Business in the Knowledge Economy. Petaluma, CA: VeraSage Press.
  14. Wooley‐Barker, Tamsin (2017). Teeming: How Superorganisms Work Together to Build Infinite Wealth On a Finite Planet (and your company can too). Ashland, OR: White Cloud Press.
  15. Bariso, Justin (2022). “This CEO's Remote Work Policy Is Only 10 Words. It May Be the Best I've Ever Heard.” Inc., March 21, 2022. https://www.inc.com/justin-bariso/emotional-intelligence-gravity-ceo-dan-price-10-word-remote-work-policy.html (accessed April 20, 2022).
  16. Basch, Michael D. (2002). Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day. Upper Saddle River, New Jersey: Prentice Hall.
  17. Baxter, Robbie Kellman (2015). The Membership Economy: Find Your Superusers, Master the Forever Transaction, and Build Recurring Revenue. New York: McGraw Hill Education.
  18. Baxter, Robbie Kellman (2020). The Forever Transaction: How to Build a Subscription Model So Compelling, Your Customers Will Never Want to Leave. New York: McGraw Hill Education.
  19. Beatty, Jack (1998). The World According to Peter Drucker. New York: The Free Press.
  20. Beckwith, Harry (2000). The Invisible Touch: The Four Keys to Modern Marketing. New York: Warner Books.
  21. Berra, Yogi, with Dave Kaplan (2001). When You Come to a Fork in the Road, Take It!: Inspiration and Wisdom from One of Baseball's Greatest Heroes. New York: Hyperion.
  22. Bernstein, Peter L. (2001). Against the Gods: The Remarkable Story of Risk. Hoboken, NJ: John Wiley & Sons, Inc.
  23. Bertini, Marco, and Oded Koenigsberg (2020). The Ends Game: How Smart Companies Stop Selling Products and Start Delivering Value. Boston: The MIT Press.
  24. Birla, Madan (2005). FedEx Delivers: How the World's Leading Shipping Company Keeps Innovating and Outperforming the Competition. Hoboken, NJ: John Wiley & Sons, Inc.
  25. Blaug, Mark (1997). Not Only an Economist: Recent Essays by Mark Blaug. Cheltenham, United Kingdom: Edward Elgar Publishing Limited.
  26. Block, Peter (2003). The Answer to How Is Yes: Acting on What Matters. San Francisco: Berrett‐Koehler Publishers, Inc.
  27. Boomer, Gary (2022). “Boomer's Blueprint: Checklists or questions—a key to increasing value.” Accounting Today, January 7, 2022. https://www.accountingtoday.com/opinion/boomers-blueprint-checklists-or-questions-a-key-to-increasing-value (accessed April 10, 2022).
  28. Boudreaux, Donald J. (2018). “Capitalists Get Rich but Consumers Capture the Benefits.” American Institute for Economic Research. https://www.aier.org/article/capitalists-get-rich-but-consumers-capture-the-benefits/ (Accessed May 2, 2022).
  29. Bourdain, Anthony (2008). Kitchen Confidential: Adventures in the Culinary Underbelly. New York: Bloomsbury Publishing.
  30. Boyle, David (2001). The Sum of Our Discontent: Why Numbers Make Us Irrational. New York: Texere.
  31. Carrillo, Hilda, Joseph F. Castellano, PhD, and Timothy M. Keune, PhD, CPA (2017). “Employee Engagement in Public Accounting Firms.” The CPA Journal, December 2017. https://www.cpajournal.com/2017/12/25/employee-engagement-public-accounting-firms/ (accessed 09 April 2022).
  32. Casado, Martin (2020). “11 Key GTM [go‐to‐market] Metrics for B2B Startups.” Andreessen Horowitz, February 10, 2020. https://future.a16z.com/11-key-gtm-metrics-b2b-startups/ (accessed March 12, 2022).
  33. Catmull, Ed, with Amy Wallace (2014). Creativity, Inc.: Overcoming the Unseen Forces That Stand in the Way of True Inspiration. New York: Random House.
  34. Christensen, Clayton M. and Michael E. Raynor (2003). The Innovator's Solution: Creating and Sustaining Successful Growth. Boston: Harvard Business School Press.
  35. Christensen, Clayton M., Scott D. Anthony and Erik A. Roth (2004). Seeing What's Next: Using the Theories of Innovation to Predict Industry Change. Boston: Harvard Business School Press.
  36. Clear, James (2018). Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones. New York: Avery.
  37. Cohen, PhD, William A. (2008). A Class with Drucker: The Lost Lessons of the World's Greatest Management Teacher. New York: AMACOM.
  38. Collins, James C., and Jerry I. Porras (1997). Built to Last: Successful Habits of Visionary Companies. New York: HarperBusiness.
  39. Collins, James C. (2001). Good to Great: Why Some Companies Make the Leap… and Others Don't. New York: HarperBusiness.
  40. Colvin, Geoff (2007). “Selling P&G.” Fortune. https://money.cnn.com/magazines/fortune/fortune_archive/2007/09/17/100258870/index.htm (accessed July 30, 2022).
  41. Covey, Stephen R. (2004) The 8th Habit: From Effectiveness to Greatness. New York: Free Press.
  42. Dawson, Ross (2000). Developing Knowledge‐Based Client Relationships: The Future of Professional Services. Boston, Massachusetts: Butterworth Heinemann.
  43. Deming, W. Edwards (1994). The New Economics: For Industry, Government, Education, 2nd ed. Cambridge, MA: MIT Press.
  44. Derman, Emanuel (2011). Models Behaving Badly: Why Confusing Illusion with Reality Can Lead to Disaster, on Wall Street and in Life. New York: Free Press.
  45. Disney Institute (2001). Be Our Guest: Perfecting the Art of Customer Service. New York: Disney Editions.
  46. Dixon, Matthew, Karen Freeman, and Nicholas Toman (2010). “Stop Trying to Delight Your Customers.” Harvard Business Review, July‐August 2010. https://hbr.org/2010/07/stop-trying-to-delight-your-customers (accessed March 13, 2022).
  47. DPC Frontier Mapper (n.d.). https://mapper.dpcfrontier.com (accessed August 4, 2022).
  48. Drucker, Peter F. (1995). Managing in a Time of Great Change. New York: Truman Talley Books/Dutton.
  49. Drucker, Peter F. (1999). Management Challenges for the 21st Century. New York: HarperCollins.
  50. Drucker, Peter, F. (2002). Managing in the Next Society. New York: Truman Talley Books.
  51. Drucker, Peter F. (2003). Peter Drucker On the Profession of Management. Boston: Harvard Business Review.
  52. Drucker, Peter F. with Joseph A. Maciariello (2004). The Daily Drucker: 366 Days of Insights and Motivation for Getting the Right Things Done. New York: HarperBusiness.
  53. Drucker, Peter F. with Joseph A. Maciariello (2006). The Effective Executive in Action: A Journal for Getting the Right Things Done. New York: Collins.
  54. Drucker, Peter F. (2007). People and Performance: The Best of Peter Drucker on Management. Boston: Harvard Business School Press.
  55. Drucker, Peter F., et al. (2008). The Five Most Important Questions You Will Ever Ask About Your Organization. San Francisco: Jossey‐Bass.
  56. Duggan, Tim (2020). Cult Status: How to Build a Business People Adore. Sydney, Australia: ReadHowYouWant.
  57. Ebeling, Richard M. (2004). Introducing Dr. Richard Pipes, “Property and Freedom: The Inseparable Connection.” Evenings at FEE, October 9, 2004.
  58. Ebenstein, Alan (2003). Hayek's Journey: The Mind of Friedrich Hayek. New York: Palgrave Macmillan.
  59. The Economist (2015). “Briefing: Artificial Intelligence.” May 9, 2015, p. 21.
  60. Edersheim, Elizabeth Haas (2007). The Definitive Drucker. New York: McGraw‐Hill.
  61. Farrago, Douglas (n.d.). “Be‐Well” T‐shirt.” DPC Book website. http://dpcbook.com/be-well-t-shirt/ (accessed March 16, 2022).
  62. Flaherty, John E. (1999). Peter Drucker: Shaping the Managerial Mind. San Francisco: Jossey‐Bass Publishers.
  63. Ford, Henry, and Samuel Crowther (1922). My Life and Work. Kessinger Publishing, www.kessigner.net.
  64. France, Van Arsdale (2015). Window On Main Street: 35 Years of Creating Happiness at Disneyland Park. www.ThemeParkPress.com.
  65. Fried, Jason, and David Hansson (2010). Rework. New York: Crown Publishing Group.
  66. Fukuyama, Francis (1995). Trust: The Social Virtues and the Creation of Prosperity. New York: Free Press.
  67. Gandy, Mark (2021). Becoming a Part‐Time CFO: 30 Questions in 30 Days Before Making a Decision. Columbia, MI: G3CFO LLC.
  68. Gawande, Atul (2010). The Checklist Manifesto: How to Get Things Right. London: Picador.
  69. Gilder, George (1981). Wealth and Poverty. New York: Basic Books, Inc.
  70. Gilder, George (1984). The Spirit of Enterprise. New York: Simon and Schuster.
  71. Gilder, George (1992). Recapturing the Spirit of Enterprise: Updated for the 1990s. San Francisco: ICS Press.
  72. Gilder, George (1993). Wealth and Poverty: A New Edition of the Classic. San Francisco: ICS Press.
  73. Gilder, George (2002). “The Gilder Friday Letter.” Gilder Technology Report, Friday, December 13, 2002.
  74. Gilder, George (2013). Knowledge and Power: The Information Theory of Capitalism and How it is Revolutionizing our World. Washington, DC: Regnery Publishing, Inc.
  75. Gilder, George (2018). Life after Google: The Fall of Big Data and the Rise of the Blockchain Economy. Washington, D.C.: Regnery Gateway.
  76. Gilder, George (2023). Life After Capitalism. Washington, D.C.: Regnery Gateway.
  77. Goddard, Jules, and Tony Eccles (2012). Uncommon Sense, Common Nonsense: Why Some Organizations Consistently Outperform Others. London: Profile Books.
  78. Goldratt, Eliyahu M. (1992). The Goal: A Process of Ongoing Improvement, 2nd Edition. Great Barrington, MA: The North River Press.
  79. Gray, Dave (2016). Liminal Thinking: Create the Change You Want by Changing the Way You Think. Brooklyn, New York: Two Waves Books.
  80. Gregory, John Milton (1995). The Seven Laws of Teaching. Grand Rapids, MI: Baker Books.
  81. Grove, Andrew S. (1996). Only the Paranoid Survive: How to Exploit the Crisis Points That Challenge Every Company. New York: Doubleday Business.
  82. Hamel, Gary (2000). Leading the Revolution. Boston: Harvard Business School Press.
  83. Harter, Jim (2022). “U.S. Employee Engagement Drops for First Year in a Decade.” Gallup, January 7, 2022. https://www.gallup.com/workplace/388481/employee-engagement-drops-first-year-decade.aspx (accessed April 20,2022).
  84. Hastings, Reed, and Erin Meyer (2020). No Rules Rules: Netflix and the Culture of Reinvention. New York: Penguin Press.
  85. Havens, Joey (2016). “What If I Really Am a Trusted Advisor?” LinkedIn post, June 22, 2016. https://www.linkedin.com/pulse/what-i-really-am-trusted-advisor-joey-havens/ (accessed February 7, 2022).
  86. Hazlitt, Henry (1979). Economics In One Lesson. New York: Crown Publishers, Inc.
  87. History.com, editors (n.d.). “Renaissance.” www.History.com. https://bit.ly/2FhCElH (Accessed November 28, 2021).
  88. Hoffer, Eric (2006). Reflections on the Human Condition. Titusville, NJ: Hopewell Publications.
  89. Howey, Richard S. (1989). The Rise of the Marginal Utility School, 1870–1889. New York: Columbia University Press (Morningside Edition).
  90. Hunt, Vivian (2022). “Putting stakeholder capitalism into practice.” McKinsey & Company, January 7, 2022. https://www.mckinsey.com/business-functions/strategy-and-corporate-finance/our-insights/putting-stakeholder-capitalism-into-practice (accessed April 20, 2022).
  91. Janzer, Anne (2020). Subscription Marketing: Strategies for Nurturing Customers in a World of Churn, 3rd edition. San Luis Obispo, CA: Cuesta Park Consulting.
  92. Johnson, H. Thomas and Robert S. Kaplan (1991). Relevance Lost: The Rise and Fall of Management Accounting. Boston: Harvard Business School Press.
  93. Johnson, H. Thomas (1998). “Reflections of a Recovering Management Accountant.” Society for Organizational Learning Initiative, First Research Forum, January 14–16, 1998.
  94. Johnson, H. Thomas and Anders Bröms (2000). Profit Beyond Measure: Extraordinary Results through Attention to Work and People. New York: The Free Press.
  95. Jordan, Jeff, Anu Hariharan, Frank Chen, and Preethi Kasireddy (2015). “16 Startup Metrics.” Andreessen Horowitz, August 21, 2015. https://a16z.com/2015/08/21/16-metrics/ (accessed March 12, 2022).
  96. Kay, John (1995). Foundations of Corporate Success: How Business Strategies Add Value. New York: Oxford University Press.
  97. Kehrer, Daniel (1989). Doing Business Boldly. New York: Time Books.
  98. Kerber, Ross (2022). “U.S. ESG shareholder resolutions up 22% to record level for 2022, study finds.” Reuters, March 17, 2022. https://www.reuters.com/business/sustainable-business/us-esg-shareholder-resolutions-up-22-record-level-2022-study-finds-2022-03-17/ (accessed 20 April 2022).
  99. Kotter, John P. (2012). Leading Change. Boston: Harvard Business Review Press.
  100. Krass, Peter, Ed. (1999). The Book of Entrepreneurs’ Wisdom: Classic Writings by Legendary Entrepreneurs. New York: John Wiley & Sons, Inc.
  101. Kurtz, David L., and Kenneth E. Clow (1998). Services Marketing. New Jersey: John Wiley & Sons, Inc.
  102. Lafley, A.G., and Ram Charan (2008). The Game‐Changer: How You Can Drive Revenue and Profit Growth with Innovation. New York: Crown Business.
  103. Lapin, Rabbi Daniel (2002). Thou Shall Prosper: Ten Commandments for Making Money. Hoboken, NJ: John Wiley & Sons, Inc.
  104. Lee, Reginald Tomas Lee, Sr. (2016). Lies, Damned Lies, and Cost Accounting: How Capacity Management Enables Improved Cost and Cash Flow Management. New York: Business Expert Press, LLC.
  105. Lee, Reginald Tomas Lee, Sr. (2018). Strategic Cost Transformation: Using Business Domain Management to Improve Cost Data, Analysis, and Management. New York: Business Expert Press, LLC.
  106. Lev, Baruch (2001). Intangibles: Management, Measurement, and Reporting. Washington, D.C.: Brookings Institution Press.
  107. Lev, Baruch, and Feng Gu (2016). The End of Accounting and the Path Forward for Investors and Managers. Hoboken, NJ: John Wiley & Sons, Inc.
  108. Lev, Baruch (2021). “The sad state of accounting standards.” Accounting Today, July 21, 2021. https://www.accountingtoday.com/opinion/the-sad-state-of-accounting-standards (accessed March 6, 2022).
  109. Maister, David (1997). True Professionalism: The Courage to Care about Your People, Your Clients, and Your Career. New York: Free Press.
  110. Maister, David, Charles H. Green and Robert M. Galford (2000). The Trusted Advisor. New York: The Free Press.
  111. Marcus, Stanley (1979). Quest for the Best. New York: The Viking Press.
  112. Marcus, Stanley (1995). The Viewpoints of Stanley Marcus: A Ten‐Year Perspective. Denton, Texas: University of North Texas Press.
  113. Marcus, Stanley (1997). Minding the Store: A Memoir. Denton, Texas: University of North Texas Press (facsimile edition; original publication 1974).
  114. Marcus, Stanley (2000). Stanley Marcus from A to Z: Viewpoints Volume II. Denton, Texas: University of North Texas Press.
  115. Marks, Andy (2022). “At the Intersection of ESG Oversight and Strategy.” Deloitte, January 14, 2022. https://deloitte.wsj.com/articles/at-the-intersection-of-esg-oversight-and-strategy-01642088320 (accessed April 10, 2022).
  116. Marx, Karl (1995). Value, Price and Profit. New York: International Publishers, (paperback edition, originally published 1865).
  117. McKenna, Patrick J. and David H. Maister (2002). First Among Equals: How to Manage a Group of Professionals. New York: The Free Press.
  118. MD2® (n.d.). “Our Story.” https://www.md2.com/our-story (accessed January 13, 2022).
  119. MD2® (n.d.). “Only MD2® physicians dedicate their practices to just 50 families.” https://www.md2.com/#why-50:1 (accessed January 13, 2022).
  120. Menger, Carl (1976). Principles of Economics, trans. James Dingwall and Bert F. Hoselitz. New York: New York University Press (originally published 1871).
  121. Mintzberg, Henry (1989). Mintzberg On Management: Inside Our Strange World of Organizations. New York: The Free Press.
  122. Mintzberg, Henry (2004). Managers Not MBAs: A Hard Look at the Soft Practice of Managing and Management Development. San Francisco: Berrett‐Koehler Publishers, Inc.
  123. Mintzberg, Henry (2009). Managing. San Francisco: Berrett‐Koehler Publishers.
  124. Mintzberg, Henry (2019). Bedtime Stories for Managers: Farewell, Lofty Leadership…Welcome, Engaging Management. Oakland, CA: Berrett‐Koehler Publishers, Inc.
  125. Moores (n.d.). “Moores Agreed Pricing.” www.moores.com.au. (https://www.moores.com.au/here-for-good/#moores-agreed-pricing (accessed March 2, 2022).
  126. Moran, Howard (2005). “Concierge Medicine: Weighing this Controversial Alternative to Traditional Health Care Providers. Worth, July 2005.
  127. Mourkogiannis, Nikos (2006). Purpose: The Starting Point of Great Companies. New York: Palgrave Macmillan.
  128. Munger, Michael C. (2018). Tomorrow 3.0: Transaction Costs and the Sharing Economy. Cambridge, England: Cambridge University Press.
  129. Nagle, Thomas T., and Reed K. Holden (2002). The Strategy and Tactics of Pricing: A Guide to Profitable Decision Making, 3rd ed. Upper Saddle River, NJ: Prentice‐Hall.
  130. Netflix (2020). “Helping members who haven't been watching cancel.” Netflix, May 21, 2020. https://about.netflix.com/en/news/helping-members-who-havent-been-watching-cancel (accessed March 16, 2022).
  131. Nonaka, Ikujiro and Hirotaka Takeuchi (1995). The Knowledge‐Creating Company: How Japanese Companies Create the Dynamics of Innovation. New York: Oxford University Press.
  132. Novak, Michael (1996). Business as a Calling: Work and the Examined Life. New York: Free Press.
  133. Payne, Ric (2017). “A Day in the Office with Paul Kennedy: How One Firm Transitioned from Compliance to Advisory.” Ric Payne's Blog, April 20, 2017. http://theconsultingaccountant.com/a-day-in-the-office-with-paul-kennedy-how-one-firmtransitioned-from-compliance-to-advisory/ (accessed February 7, 2022).
  134. Payne, Ric (2021). “The Six Business Trajectories.” Ric Payne's Blog, October 5, 2021. http://theconsultingaccountant.com/the-six-business-trajectories/ (accessed March 16, 2022).
  135. Perazzo, John (1998). The Myths That Divide Us: How Lies Have Poisoned American Race Relations. World Studies Books.
  136. Pine, B. Joseph, II, and James H. Gilmore (1999). The Experience Economy: Work Is Theatre and Every Business a Stage. Boston: Harvard Business School Press.
  137. Pine, B. Joseph, II, and James H. Gilmore (2019). The Experience Economy: Competing for Customer Time, Attention, and Money. Boston: Harvard Business Review Press.
  138. Polman, Paul, and Andrew Winston (2021). Net Positive: How Courageous Companies Thrive by Giving More Than They Take. Boston: Harvard Business Review Press.
  139. Price, Harrison “Buzz” (2004). Walt's Revolution!: By the Numbers. Orlando, FL: Ripley Entertainment Inc.
  140. Rajamannar, Raja (2021). Quantum Marketing: Mastering the New Marketing Mindset for Tomorrow's Consumers. New York: HarperCollins Leadership.
  141. The Recycler (2022). “HP Inc. grows instant ink to over 11 subscribers.” The Recycler, March 1, 2022. (https://www.therecycler.com/posts/hp-inc-grows-instant-ink-to-over-11-million-subscribers/ (accessed March 17, 2022).
  142. Reichheld, Frederick F. and Thomas Teal (1996). The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value. Boston: Harvard Business School Press.
  143. Reichheld, Frederick F. (2001). Loyalty Rules! How Today's Leaders Build Lasting Relationships. Boston: Harvard Business School Press.
  144. Reichheld, Fred (2006). The Ultimate Question: Driving Good Profits and True Growth. Boston: Harvard Business School Press.
  145. Reichheld, Fred (2021). Winning on Purpose: The Unbeatable Strategy of Loving Customers. Boston: Harvard Business Review Press.
  146. Reichheld, Fred, Darci Darnell, and Maureen Burns (2021). “Net Promoter 3.0.” Harvard Business Review, November‐December 2021. https://hbr.org/2021/11/net-promoter-3-0 (accessed April 16, 2022).
  147. Reisman, Richard, and Marco Bertini (2018). “A novel architecture to monetize digital offerings.” Journal of Revenue and Pricing Management, December 2018. https://www.researchgate.net/publication/323399666_A_Novel_Architecture_to_Monetize_Digital_Offerings; also see, https://www.subscribed.com/read/news-and-editorial/3-building-blocks-to-monetize-a-digital-business (accessed May 5, 2022).
  148. Rossman, John (2021). The Amazon Way: Amazon's 14 Leadership Principles, 3rd edition. Clyde Hill Publishing.
  149. Schoenwaelder, Tom, John Mennel, Amy E. Silverstein, and Shira Beery (2021). “The Purpose Premium: Why a purpose‐driven strategy is good for business.” Deloitte Monitor, 2021. https://www2.deloitte.com/content/dam/Deloitte/us/Documents/process-and-operations/purpose-premium-pov.pdf (accessed 10 April 2022).
  150. Sewell, Carl (1990). Customers for Life: How to Turn That One‐Time Buyer into a Lifetime Customer. New York: Pocket Books.
  151. Shift (2022). “Connection: Driver of Company Culture.” Shift the Work, January 4, 2022. https://www.shiftthework.com/blog/connection-company-culture (accessed April 4, 2022).
  152. Simon, Hermann (2015). Confessions of the Pricing Man: How Price Affects Everything. Cham, Switzerland: Copernicus.
  153. Simon, Hermann (2021). True Profit!: No Company Ever Went Broke Turning a Profit. Cham, Switzerland: Copernicus.
  154. Skousen, Mark, and Kenna C. Taylor (1997). Puzzles and Paradoxes in Economics. Cheltenham, UK: Edward Elgar Publishing.
  155. Skousen, Mark (2001). The Making of Modern Economics: The Lives and Ideas of the Great Thinkers. Armonk, New York: M.E. Sharpe.
  156. Skrob, Robert (2018). Retention Point: The Single Biggest Secret to Membership and Subscription Growth. Membership Services, Inc.
  157. Smith, Bernie (2021). Gamed: Why targets and incentives fail and how to fix them. Sheffield, UK: Metric Press.
  158. Snow, Richard (2019). Disney's Land: Walt Disney and the Invention of the Amusement Park That Changed the World. New York: Scribner.
  159. Southwest Airlines (n.d.). “Transfarency philosophy.” www.southwestairlines.com. https://www.southwest.com/html/air/transfarency/ (accessed February 20, 2022).
  160. Sowell, Thomas (1980). Knowledge and Decisions. New York: Basic Books, Inc.
  161. Sowell, Thomas (1994). Race and Culture: A World View. New York: Basic Books, Inc.
  162. Sowell, Thomas (2000). Basic Economics: A Citizen's Guide to the Economy. New York: Basic Books.
  163. Sowell, Thomas (2004). Basic Economics: A Citizen's Guide to the Economy, Revised and Expanded Edition. New York: Basic Books.
  164. Stewart, Thomas A. (1997). Intellectual Capital: The New Wealth of Organizations. New York: Currency.
  165. Stewart, Thomas A. (2001). The Wealth of Knowledge: Intellectual Capital and the Twenty‐First Century Organization. New York: Currency.
  166. Stiving, Ph.D., Mark (2021). Win, Keep, Grow: How to Price and Package to Accelerate Your Subscription Business. New York: Morgan James.
  167. Stricklin, Chris, and Joel Neeb (2019). Survivor's Obligation: Navigating an Intentional Life. St. Paul, MN: Elva Resa Publishing.
  168. Subramanian‐Schmidt, Maxie (2021). “Earned Growth: A Boon Even For Companies That Cannot Implement The Metric.” Forrester Blog, November 18, 2021. (https://www.forrester.com/blogs/earned-growth-a-boon-even-for-companies-that-cannot-implement-the-metric/ (accessed April 16, 2022).
  169. Subscribed Institute (n.d.). “Definitive Guide to Subscription Metrics: Core Metrics for Subscription Businesses.” Subscribed Institute. https://www.subscribed.com/article/subscription-metrics-guide (accessed March 12, 2022). [Requires personal information to download report].
  170. Sullivan, Gordon R., and Michael V. Harper (1996). Hope Is Not a Method: What Business Leaders Can Learn from America's Army. New York: Broadway Books.
  171. Summit CPA (n.d.). “Virtual CFO Pricing.” Summit CPA. https://www.summitcpa.net/vcfo-services/pricing (accessed May 8, 2022).
  172. Sutherland, Rory (2019). Alchemy: The Dark Art and Curious Science of Creating Magic in Brands, Business, and Life. New York: HarperCollins (U.S. edition).
  173. Taleb, Nassim Nicholas (2007). The Black Swan: The Impact of the Highly Improbable. New York: Random House.
  174. Taylor, Frederick Winslow (1967). The Principles of Scientific Management. New York: W.W. Norton & Company (originally published 1911).
  175. Tedlow, Richard S. (2001). Giants of Enterprise: Seven Business Innovators and the Empires They Built. New York: Harper Business.
  176. Tesseras, Lucy (2022). “Starling Bank pulls Facebook advertising until it cracks down on financial fraudsters.” Marketing Week, January 7, 2022. https://www.marketingweek.com/starling-bank-pulls-facebook-advertising (accessed April 20, 2022),
  177. Tetreault, Michael, and J. Catherine Sykes (2019). The Doctor's Expanded Guide to Concierge Medicine: Essential Education for Doctors & Healthcare Professionals Considering A Career In A Modern, Subscription‐Based & Patient‐Centered, Private‐Direct Medicine Practice. Alpharetta, GA: Concierge Medicine Today, LLC.
  178. The Soul of Enterprise: Business in the Knowledge Economy (2015). “Interview with Joseph Pine,” episode #34. https://www.thesoulofenterprise.com/34 (accessed February 22, 2022).
  179. The Soul of Enterprise: Business in the Knowledge Economy (2019). “The Subscription Business Model in Medicine,” episode #269. https://www.thesoulofenterprise.com/269 (accessed February 17, 2022).
  180. The Soul of Enterprise: Business in the Knowledge Economy (2022). “ESG—We Respectfully Dissent,” episode #389. https://www.thesoulofenterprise.com/389 (accessed May 17, 2022).
  181. Thomas, M.D., Paul (2020). Startup DPC: How To Start And Grow Your Direct Primary Care Practice. Detroit, MI: Plum Health DPC.
  182. Tzuo, Tien, and Gabe Weisert (2018). Subscribed: Why the Subscription Model Will Be Your Company's Future—and What to Do About It. New York: Portfolio/Penguin Random House.
  183. Tzuo, Tien (2021). “Building for the Future, Not the Past: Talking Enterprise Architecture with Robert Hildenbrand.” Subscribed Weekly. https://www.linkedin.com/pulse/building-future-past-talking-enterprise-architecture-robert-tien-tzuo/ (accessed March 17, 2022).
  184. Tzuo, Tien (2022a). “The Lateen Sail: Sustainability & Cloud‐Based Subscriptions.” Subscribed Weekly. https://www.subscribed.com/read/news-and-editorial/the-lateen-sail (accessed April 22, 2022).
  185. Tzuo, Tien (2022b). “The Subscription Economy in Five Charts.” Subscribed Weekly. https://www.subscribed.com/read/news-and-editorial/the-subscription-economy-in-5-charts (accessed February 19, 2022).
  186. Warrillow, John (2015). The Automatic Customer: Creating a Subscription Business in Any Industry. New York: Portfolio.
  187. World Health Organization (2022). “14.9 million excess deaths associated with the COVID‐19 pandemic in 2020 and 2021.” World Health Organization, May 5, 2022. https://www.who.int/news/item/05-05-2022-14.9-million-excess-deaths-were-associated-with-the-covid-19-pandemic-in-2020-and-2021 (accessed May 7, 2022).
  188. Wikipedia (n.d.). “Definition of Sustainable Development Goals.” (https://en.wikipedia.org/wiki/Sustainable_Development_Goals (accessed April 20, 2022).
  189. Wikipedia (n.d.). “Definition of Surrogation.” https://en.wikipedia.org/wiki/Surrogation (accessed March 6, 2022).
  190. Williams, Tim (2010). Positioning for Professionals: How Professional Knowledge Firms Can Differentiate Their Way to Success. Hoboken, NJ: John Wiley & Sons, Inc.
  191. Winston, William J., Editor (1995). Marketing for CPAs, Accountants, and Tax Professionals. New York: The Haworth Press.
  192. Wolfe, Tom (2016). The Kingdom of Speech. New York: Little, Brown and Company.
..................Content has been hidden....................

You can't read the all page of ebook, please click here login for view all page.
Reset
3.12.73.64