About the authors
Allison Sharp Bolorizadeh is the Instructional Services Librarian for User Education Technologies at the University of Tennessee Libraries in Knoxville. She is also a doctoral candidate in the College of Communication and Information at the University of Tennessee, with her dissertation research focusing on the Information Commons environment. She has published and presented both on Social Networking and on Library Anxiety.
Barbara I. Dewey is Dean, University Libraries and Scholarly Communications at Penn State and former Dean of Libraries, University of Tennessee, Knoxville. From 1987 until 2000 she held several administrative positions at the University of Iowa Libraries including Interim University Librarian. Prior to her work at Iowa she held positions at Indiana University, Northwestern University, and Minnesota Valley Regional Library in Mankato, Minnesota. She is the author or editor of six books. The most recent, Achieving Diversity, was published in 2006. She has published articles and presented papers on research library topics including digital libraries, diversity, technology, user education, fundraising, organizational development and human resources. She holds the MA in library science, the BA in sociology/anthropology from the University of Minnesota, and the Graduate Public Management Certificate from Indiana University.
Dewey was on the Board of Directors of the Association for Research Libraries and is a past president of the Association of Southeastern Research Libraries. She is on the OCLC Global Council and the IFLA Standing Committee on Education and Training.
Anthony W. (Tony) Ferguson has served as the Librarian of the University of Hong Kong since 2001 where he also serves as the Chair of the Knowledge Team. He has an EdD degree from Columbia University Teachers College in International and Transcultural Studies (2001), and an MLS (1972) and MA (1972) in Political Science from the University of Washington. He was previously the Associate University Librarian for collection development at Columbia University from 1986 to 2001. He has lived in Asia previously, in Taiwan from 1964 to 1967 and 1975 to 1976 and speaks Mandarin Chinese. He has consulted widely on collection development and planning concerns and authors the Backtalk column for Against the Grain. He is currently a member of the OCLC Board of Trustees.
Brinley Franklin is Vice Provost, University of Connecticut Libraries. He holds a BA and MLS from the University of Maryland, College Park and an MBA with a concentration in information systems management from The George Washington University in Washington, DC. He is President of the Association of Research Libraries (ARL) in 2009–2010. He also served as Chair of ARL’s Statistics and Assessment Committee for three years and on the ARL Board of Directors for five years. Together with Terry Plum, he developed the MINES for Libraries® protocol used in more than 40 academic libraries during the last five years. Brinley has published numerous articles and several book chapters on library management, financial, and assessment topics and has consulted and made numerous presentations on those subjects.
Fred Heath is Vice Provost and Director of the University of Texas Libraries, a position he has held since 2003. He has served in similar capacities at Texas A&M University, Texas Christian University and the University of North Alabama during his career of 30 + years in librarianship. Fred currently serves as board chair of the Center for Research Libraries (CRL). He has also served as president of the board of the Association of Research Libraries (ARL), The Virginia Library Association (VLA) and chair of the Texas Council of State University Librarians (TCSUL). Service on the boards of the Coalition of Networked Information, SPARC, and the steering committee of the Digital Library Federation (DLF) are among other national appointments.
He makes frequent presentations and publishes in the areas of digital library trends, evolving user needs, and service quality issues. He is a co-developer of the widely employed service quality assessment tool (LibQUAL +). Fred also serves or has previously served on the editorial boards of The Journal for Library Administration, Library Quarterly, Libraries & the Cultural Record and College and Research Library News. He served as editor of Library Administration and Management. A list of presentations and publications can be found on the UT Libraries web site. He earned his library degree at Florida State University, earned his doctorate at Virginia Tech University and has additional degrees from the University of Virginia (MA) and Tulane University (BA). He served the United States as an Air Force officer during the era of the Vietnam conflict.
Graham Jefcoate studied English Literature and Library Science in Cambridge and London. From 1981 to 1988 he worked at Münster University, Germany, on A catalogue of English books printed before 1801 held by the University of Göttingen. From 1988 he worked at the British Library on the English Short Title Catalogue project and on the development of digital library and Internet services. From 1997 he was Head of Early Printed Collections at the British Library. In 2002 he returned to Germany as Director General of Berlin State Library. Since 2004 he has been working in the Netherlands where he is currently Director of the Nijmegen University Library. Graham Jefcoate has published widely in the field of Anglo-German book trade relations in the eighteenth century, library history, library management and innovation. He is currently a member of the EMEA Regional Council and Global Council of OCLC (until 2010). He is also a member of the Executive Board of the Association of European Research Libraries (LIBER) and Chair of its Steering Committee on Heritage Collections and Preservation.
Christian Kelleher is the archivist at the Nettie Lee Benson Latin American Collection and project manager of the University of Texas Libraries’ Human Rights Documentation Initiative. He holds a Master of Library and Information Science degree from UT, and certification from the Academy of Certified Archivists. Before joining the University of Texas Libraries, Kelleher was with History Associates Incorporated in Rockville, Maryland, where he provided archives and records management services to a number of organizations in the Washington, DC area and across the country, including the Carnegie Institution of Washington, the National Institutes of Health, the National Parks Service, the University of Maryland at Baltimore, and the City of Billings, Montana, among others.
Bonnie MacEwan is currently Dean of Libraries at Auburn University. In the almost five years she has been with Auburn, the Libraries have initiated a strategic planning process and created partnerships such as the one with the Student Government Association to extend hours during final exams and one with the Office of Information Technology, the Writing Center and Study Partners to implement a learning commons model. Previously, she served as Assistant Dean for Collections at Penn State University for a decade prior to her promotion to a scholarly communications position designed to explore new technology-driven publishing ventures in collaboration with the Penn State University Press. Ms. MacEwan has held a number of offices in the Association for Library Collections and Technical Services Division of the American Library Association, held administrative fellowships in the Office of the Provost at Penn State and the Committee on Institutional Cooperation and served as a member of several national editorial, library, and publishing boards. Her numerous publications include Virtually Yours; Models for Managing Electronic Resources and Services and Community, Collaboration and Collections.
James G. Neal is currently the Vice President for Information Services and University Librarian at Columbia University, providing leadership for university academic computing and a system of 22 libraries. His responsibilities include the Columbia Center for New Media Teaching and Learning, the Center for Digital Research and Scholarship, the Copyright Advisory Office, and the Center for Human Rights Documentation and Research. Previously, he served as the Dean of University Libraries at Indiana University and Johns Hopkins University, and held administrative positions in the libraries at Penn State, Notre Dame, and the City University of New York.
Neal has served on the Council and Executive Board of the American Library Association and is currently Chair of the Budget Advisory and Review Committee (BARC); on the Board and as President of the Association of Research Libraries; on the Board and as Chair of the Research Libraries Group (RLG), and Chair of the RLG Program Committee of the OCLC Board. He has served on the Board and as Chair of the National Information Standards Organization (NISO), and on the Board of the Freedom to Read Foundation. He has also served on numerous international, national, and state professional committees, and is an active member of the International Federation of Library Associations (IFLA). Neal is a frequent speaker at national and international conferences, consultant and published author, with a focus in the areas of scholarly communication, intellectual property, digital library programs, organizational change and human resource development. He was selected the 1997 Academic Librarian of the Year by the Association of College and Research Libraries and was the 2007 recipient of ALA’s Hugh Atkinson Memorial Award and the 2009 ALA Melvil Dewey Medal Award.
Nancy Noe currently serves as Instruction Coordinator at Auburn University Libraries. Most recently, she led an initiative that resulted in the inclusion of information literacy as one of the University’s undergraduate learning outcomes. Her research centers on information literacy assessment and the integration of information literacy within the core, as well as the freshman year experience. Noe earned her MSLS degree at the University of Kentucky in 1983 and since then has held positions in public, corporate and academic libraries.
Linda L. Phillips is Alumni Distinguished Service Professor and head of Scholarly Communication at the University of Tennessee Libraries. She chairs the Editorial Board of Newfound Press (www.newfoundpress.utk. edu), the library’s digital imprint and peer-reviewed scholarly publishing demonstration for monographs, journals, and multimedia. Phillips directs Trace, the university’s digital archive, and leads the campus Scholarly Communication (with a vice-provost) and Virtual Library committees. She has taught collection development for the university’s School of Information Sciences.
Her current research interests focus on increasing access to scholarly information. Recent publications include ‘Metadata Plus: How Libraries Assure Discovery of Locally Created Content’ (with Melanie Feltner-Reichert and Marie Garrett) in Pushing the Edge: Explore, Engage, Extend: Proceedings of the Fourteenth National Conference of the Association of College and Research Libraries, March 12–15, 2009, Seattle, Washington; ‘Newfound Press: The Digital Imprint of the University of Tennessee Libraries’ in First Monday (October 1, 2007); ‘Collection Development’ in New Librarian, New Job (Scarecrow, 2006); and Collaborative Collection Development: A Practical Guide for Your Library (ALA, 2004). Phillips has been active in ALA’s ALCTS Collection Management & Development Section.
T-Kay Sangwand is the Human Rights Archivist for the University of Texas Libraries’ Human Rights Documentation Initiative. She holds an MLIS and an MA degree in Latin American Studies from the University of California, Los Angeles with specializations in Archives, Spanish, and Portuguese. She obtained her BA in Gender & Women’s Studies and Latin American Studies at Scripps College. Sangwand cut her archival teeth working with a broad range of collections at the UCLA Department of Special Collections, UCLA Ethnomusicology Archive, UCLA Center for the Study of Women / June L. Mazer Lesbian Archives, Getty Conservation Institute, Japanese American National Museum, and Pacifica Radio Archives. She is an active member of the Society of American Archivists and her research interests include community-based archival practices and performance as an archival document.
Rita H. Smith is the Associate Dean of Libraries at the University of Tennessee. She has been with the UT Libraries since 1976, serving with the Reference Department in the Undergraduate Library until 1986 and with the John C. Hodges Main Library since its opening in 1987. Ms. Smith’s career has been devoted to the delivery of reference services and instruction and she was named Head, Reference and Instructional Services in the UT Libraries in 1999. She holds an MS in Library Science from the University of Illinois and a BA in History and Political Science from Southern Illinois University. Ms. Smith has been active on campus with curricular and student-focused groups and she took a leading role in creating a learning commons in the University of Tennessee’s Hodges Library.
Jeffrey G. Trzeciak is the University Librarian at McMaster University in Hamilton, Ontario, Canada. He is responsible for the management of the Thode Science and Engineering Library, Innis Business Library and Mills Library for the Social Sciences and Humanities, Classroom Audio Visual Services and the Lyons New Media Centre. As one of the top research libraries in North America, the McMaster University Library is a member of the Association of Research Libraries and the Canadian Association of Research Libraries.
Jeff has more than twenty years’ experience working in academic and public libraries. He held positions including Associate Dean at Wayne State University Library System in Detroit, Michigan and Head of Systems at Wright State University Libraries in Dayton, Ohio. In 2004 Jeff was recognized for his innovation by Library Journal in their ‘Movers and Shakers’ edition. He is also a graduate of the Frye Leadership Institute (2005) sponsored by EDUCAUSE, CLIR, and Emory University. He has spoken internationally on a variety of topics including digital library initiatives, Web 2.0, organizational change, and library innovation.
Gunilla Widén is Professor of Information Studies at Abo Akademi University, Finland where she has been a teacher and researcher since 1996. She holds a PhD in Information Science from 2001. She teaches knowledge organization, information seeking, and information management. During the winter of 2004–2005 she was a visiting researcher at the School of Computing, Napier University, Edinburgh. Her research fields concern information and knowledge management in business organizations, and aspects of social capital and knowledge sharing in groups and organizations. She has published widely in her areas of expertise. She is project leader of two larger research projects financed by the Academy of Finland. One of the projects investigates social aspects of information behavior on both individual and organizational levels. The other project is looking at various aspects of Library 2.0 and Web 2.0 and social media.
Kevin Wood is the Senior Systems Analyst attached to the University of Texas Libraries’ Human Rights Documentation Initiative. He is currently developing the tools necessary for the capture of fragile web-based resources and the automatic identification and classification of digital video. Prior to his work at UT, Kevin designed and created software for in-class and asynchronous instruction for the Teaching and Learning Technologies group at Purdue University in Indiana.
Jennifer A. Younger has been the Director of the Hesburgh Libraries at the University of Notre Dame since October 1997. With the formal dedication held in October 1999, her position was designated the Edward H. Arnold Director of Libraries. Prior to coming to Notre Dame, she served in senior administrative positions at the Ohio State University and the University of Wisconsin-Madison, with experience as well at Northwestern University and the U.S. State Department Library in Washington, DC.
A Wisconsin native, she received all of her degrees (BA, MA, and PhD) from the University of Wisconsin-Madison. She has held a number of positions in the Association for Library Collections and Technical Services, serving as the president and later as the editor of the Association’s journal, Library Resources & Technical Services (LRTS). She has also been a member of several external review panels appointed by the ALA Committee on Accreditation. Past board service includes the Center for Research Libraries Association (CRL) and the Association of Research Libraries (ARL). Currently she is the chair of the Board of Directors of the Catholic Research Resources Alliance (CRRA) and serves on the Board of the Academic Libraries of Indiana (ALI). Previously she served two years as the first president of ALI when it began in 2003. Jennifer is currently the chair of the Online Computer Library Center, Inc. (OCLC) Review Board on Principles of Shared Data Creation and Stewardship, and is the vice president/president elect of the OCLC Members’ Council. She is a frequent speaker at state and national conferences in areas including library organization and management, access standards, and technical services, with publications on these topics as well. In 2008, she was the keynote speaker at the all-university faculty retreat, which celebrated the opening of the new library at Valparaiso University.