Chapter 12. Case Studies—Metrics in Action

The metrics discussed in Chapters 8 and 9 have successfully been implemented and utilized by many types of organizations, helping them to improve staffing operations to assist in the attainment of strategic business goals. Survey research by Staffing.org indicates, for example, that a vast majority of organizations have reported that setting agreed upon start dates for new hires has significantly improved the percentage of new employees starting on time. One such organization is PacifiCare Health Systems, where the utilization of such metrics has helped the organization accomplish its goal of changing its culture.