Dedication
by Jeremy P. Shapiro Case Western Reserve University, Scott Golas, Nicholas C. Burk
Ultimate Performance: Measuring Human Resources at Work
- Copyright
- Preface
- Introduction
- Imperatives of Metrics
- A Path to Alignment
- Supporting Human Capital Decision Making
- Employee Assets and Contribution
- Employee Contribution to Risk
- The Employee Lifecycle—A Metrics Roadmap from the C-Level
- Missions, Objectives, and Metrics
- Measuring Staffing—A Better Approach to Hiring Metrics
- Beyond Hiring—Metrics for Employee Development and Retention
- Succession Planning and Internal Mobility
- Current Measurement Practices—Lessons from the Field
- Case Studies—Metrics in Action
- Human Capital and Organizational Performance
- HR Outsourcing and Metrics
- The Problem
- The Failed Promise of Transformation
- The Real Value
- Integrated HR Outsourcing
- Metrics Can Play a Pivotal Role in HR Outsourcing Success or Failure
- What Is the Measure of Reward for Getting It Right?
- Know Your Business—and Know Outsourcing
- Fast Company Came Close . . . Tom Stewart Came Closer
- A Practical Guide to Building Your Ultimate Dashboard
- How to Develop Your Ultimate Dashboard
- Communicating Your Ultimate Dashboard
- Best Dashboard Practices with Scott Morrison, Manager of Recruiting Programs at Salesforce.com
- How to Make Really Big Mistakes
- Dealing with Bad Data
- What Is a Data Warehouse?
- Best Dashboard Practices with Mary Claire Ryan, Director of Sourcing at Riviera Advisors
- Where to Leverage Technology
- Conclusion
- References
- About the Contributing Authors
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