Example 1. Employee Behavior Rating Form for Customer Contact Position

Employee Name: _______________

Instructions:

Please use the following scales to describe this employee’s behavior on the job. When completing the scales, think about the performance of this employee relative to the other employees in your work group. Try not to rate all of the employees as being the same.

Apply Knowledge: Leverage technical expertise to solve problems; share technical expertise with others; break complex problems down into smaller issues; resolve issues quickly; apply specific knowledge to novel situations. (See Figure 13.2.)

Overall, rate this employee’s ability to apply knowledge relative to other employees? (Circle appropriate number.) (See Figure 13.3.)