Chapter 3

American Labels in a Global World

Globalization of the workforce has transformed the modern-day labor pool. According to a 2014 White House report, managers in the United States are dealing with the most diverse group of employees in history. In 2014, Foreign-born employees made up 16.5 percent of the United States workforce in 2014. That represents a significant portion of our U.S.-based employees. In addition to these employees, there are the thousands of foreign-based employees who are associated with American companies through their global networks. Yet, despite this well-documented trend, generational labels are still part of our common business vocabulary, even though they are based on a middle-income, American archetype of a person born and reared in the United States.

Generation Stereotypes in Other Cultures

The American-born concept of generational stereotyping has been exported and adapted to other cultures. Hole, Le Zhong, and Schwartz (2010) chronicle cultural differences in generational labels in their report: “Talking About Whose Generation”? Generational differences, as we've seen, are supposedly shaped by significant historical and cultural events; it is obvious that “significant events” vary from culture to culture. For example, the kick-off year for baby boomers, 1945, may have had a major impact for North American, European, and Japanese workers, but not for the entire world.

Countries with Their Own Labels and Cultural Markers

China

China is an important example of how generational labels vary among countries; China has entirely different generational labels and defining years that pertain to its own historical shifts. The words baby boomer, gen Xer, and millennial are not a part of normal discourse in China. However, the country's citizens are not immune from generation identification and classification. China deals with their post-1950, post-1960, post-1970, post-1980, post-1990, and post-2000 “generations”:

  • The post-1950 generation came of age with the founding of the People's Republic in 1949.
  • The post-1960 generation is marked by the Great Leap Forward of 1960, an economic and social campaign by the Communist Party of China that eventually led to the Great Chinese Famine.
  • The post-1970 generation was the first generation significantly influenced by the West. Additionally, the members of the generation had more flexibility in choosing their own careers and some limited opportunities to work in multinational companies.
  • The post-1980 generation was the first born after China's adoption of the One-Child Policy, a policy that radically changed the definition and structure of family.
  • The post-1990 generation was the first born after the Tiananmen Square protests of 1989.
  • The post-2000 generation is also sometimes referred to as generation Z and is defined by the adoption of digital technology and the Internet.

Using China as the example, we can more easily see the leaps of logic that lie at the root of generational stereotyping, as obvious questions arise:

How long is a generation? It has traditionally been 20 years, defined by the time it takes a child to reach maturity. But while the United States defines only three generations since 1945, China has six.

How can managers define their employees as stereotypical millennials with all the cultural associations that the label represents, if they were raised in China? Most managers in the United States are unaware of the Chinese generational labels and stereotypes that come with them.

What must it feel like for a foreign-born employee to listen to the gen-experts predict their behavior when they did not live through the U.S. cultural events that supposedly define them?

Japan

Japan provides another example, with its own set of generations and labels:

  • The first baby boomers from 1946 to 1950.
  • The danso generation from 1951 to 1960.
  • The shinjinrui generation from 1961 to1970.
  • The second baby-boomer generation from 1971 to 1975.
  • The postbubble generation from 1976 to 1987.
  • The shinjinrui junior generation from 1986 to 1995.
  • The yutori generation from 1987 to 2012.

These generational definitions are equally as arbitrary as those in the United States. They range from being only 4 years long (first baby boomers) to 25 years long (the yutori).

South Africa

South Africa has a unique set of labels and definitions that correspond to its significant historical events. The election of 1994 in South Africa marked the transition from the system of apartheid to majority rule. Members of the “Born Free” generation are those born in the years 1994 to the present.

South Korea

South Korea uses a remarkably complicated labeling system for its generations. South Koreans born from 1960 to 1969 are known as the 386 generation. The label, coined in the 1990s, was named after the Intel 80386 microprocessor, also known as the 386. It refers to people who were (then) in their 30s, who went to college in the 1980s, and were born in the 1960s. As time went on and the generation got older, they eventually became known as the 486 generation.

India

India has three generations, roughly correlated to the Western generations in defining years, but marked by different historical events:

  • The partition generation, 1944–1963, is defined by India's independence from British rule.
  • The transition generation, 1964–1983, has sympathy for the previous generation's struggles, but supposedly do not feel the struggle as deeply.
  • The postliberalization generation, 1984–1993, enjoys India's economic liberalization, which began during their childhood.

Russia

Russia adds even further confusion to generational studies. Russia (along with other countries) uses the same labels as America but assigns opposite personality traits to those individuals. The defining cultural events and stereotypes associated with Russian generations are different but the labels remain the same:

  • Western baby boomers grew up in a post-Depression, postwar, materialistic era, whereas Soviet baby boomers lived in a state-controlled economy. Therefore, Western baby boomers are considered individualistic, whereas Soviet baby boomers are known for their collectivism.
  • Western gen Xers supposedly value work-life balance above all else, whereas Russian gen Xers, growing up in a time of hyperinflation after the fall of the Soviet Union, are thought to be obsessed with creating wealth.
  • Russian millennials are known for being intensely nationalistic, whereas American millennials are sometimes described as the least patriotic generation.
So how should the Russian gen Xer who moves to the United States for college be described? Which traits would that gen Xer have?

Overcoming Western Dominance in a Global Environment

There are studies that examine generational differences through a global lens. A study by Universum described significant differences on a wide range of factors, including values, priorities, and motivation, when millennials are studied by region, adding evidence that diversity exists among members of generations in the world community.

Another global study, conducted by PricewaterhouseCoopers (PwC; 2013) in partnership with the London Business School and the University of Southern California, also examined generational issues in a global workforce. The study examined generational differences across 18 global territories, and included 44,000 anonymous survey respondents, 300 interviews, 30 focus groups, and an online jam session involving 1,000 employees. The results reveal that traits and needs of millennials are not universal, meaning that employees in different regions may require different managerial styles.

In reviewing any literature, however, I caution the reader to tread carefully. Although the PwC study was well done, the authors' analysis of the results were sometimes misleading. The authors found generational differences even where they did not exist. For example, the first listed finding of the study was that millennials value work/life balance; however, the second listed finding was that other generations value work/life balance just as much. Would it not be more accurate to report that work/life balance is highly valued by all generations and present it as one finding?

Meanwhile, the Universum study of more than 16,000 millennials in 43 countries found that millennials valued work/life balance, but it also found that different millennials defined work/life balance differently. Although work/life balance meant flexible working hours for some, it meant a convenient work location for others, and recognition from managers to others still. The diversity is vast.

Yet, there are still efforts to divide and categorize cross-global generations into American categories. Mark McCrindle (2013), self-described as an Australian futurist and social commentator on generational issues, published a chart of the five Global Generations defined by name, year of birth, and social influences. The social influences he cites in his study are almost entirely from the West and include musicians, United States presidents, and television shows produced in the United States. He makes no mention of the cultural or historical experiences outside the Western world.

Summary

As consumers and workers become more and more virtually connected, as more and more people immigrate and emigrate, as the world becomes more and more a melting pot, the generational stereotypes become even less relevant. Managers working in a global environment must be sensitive not only to the perils of generational stereotypes, but the added danger of applying American labels to a global workforce.

As would be expected, each of these generations, regardless of country or label, is associated with its own set of stereotypes and defining characteristics. The model of sorting the population into overly simplified “personality buckets” is a practice that is not unique to America but is exported from America to other countries as well.

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