Smart (Enough) Systems: How to Deliver Competitive Advantage by Automating Hidden Decisions

By James Taylor with Neil Raden

It is commonly believed that the computer-based systems most organizations rely on to support their businesses are not very smart. Many of the business decisions these companies make tend to be hidden in systems that make poor decisions, or don’t make them at all. Further, most systems aren’t configured to learn from the past and therefore struggle to keep up with the pace of change.

Although many organizations believe the answer is to implement newer, “intelligent” systems, the fact is that much of today’s existing technology has the potential to be “smart enough” to make a big difference to an organization’s business. This book describes how various technologies can be combined to make this happen.

James and Neil show how current business trends are forcing organizations to build smarter systems and how these systems can help companies thrive. By focusing on decisions as distinct opportunities for improvement, the book provides unique perspective on how using established technologies in a new way can solve problems and create competitive advantage.

The book is full of insightful examples of problems solved by applying Enterprise Decision Management across various industries and outlines a practical and incremental method for implementing the technology.

ISBN: 0-13-234796-2

COMING JUNE 2007

“This is a very important book. It lays out the agenda for business technology in the new century—nothing less than how to reorganize every aspect of how a company treats its customers.” David Raab, President ClientXClient

Visit prenhallprofessional.com/title/0132347962 to learn more.