Footnotes

Section 2

¹ Many organizations are forced to change by changes in the business world, so this manifesto considers both for-profit and not-for-profit organizations.

² Companies have employees, suppliers, partners, and customers. Government agencies might have employees, citizens, and regulated companies. All are considered associates of the organization.

Section 3

³ Opinion Research Corporation. “IT Professionals and Decision Automation.” A sample of 200 IT professionals at companies over $100 million in revenue including 40 CIOs/CTOs. Companies included Retail Banking, Credit Card, Mortgage, Property & Casualty, Health, and Life Insurance, Telecom, Retail, and Healthcare Providers. Survey was conducted July 1-29, 2004.

⁴ Teradata 2004-2005 Report on Enterprise Decision-Making, fielded by BuzzBack online market research between July 23 and August 3, 2004, querying 202 executives, with follow-up conducted September 3-9, 2004.

⁵ McKinsey Global. “An Executive Take on the Top Business Trends.” Survey conducted in 2006.

⁶ Business Intelligence systems is used here to refer to reporting and analysis tools for managers and knowledge workers, while Performance Management systems are those driving more real-time monitoring tools such as dashboards.

⁷ Q&A with Robert Kaplan, “The Office of Strategy Management,” Working Knowledge for Business Leaders, Harvard Business School. March 27, 2006.

⁸ Drucker, Peter. “What Makes an Effective Executive,” Harvard Business Review, Vol. 82, No. 6, June 2004.

⁹ For the remainder of this Short Cut, we will use “associates” to represent customers, partners, suppliers, employees or anyone who might be affected by an operational decision

¹⁰ Gladwell, Malcolm. Blink: The Power of Thinking Without Thinking. Little, Brown and Company. January, 2005.

¹¹ Fingar, Peter. The Real-Time Enterprise, Meghan Kiffer Pr. October 2004.

¹² A phrase first used by Hugh Taylor in his book “The Joy of Sox” Wiley (April 3, 2006).

¹³ Plummer, Daryl C. and McCoy, David W. “Achieving Agility: Defining Agility in an IT Context,” Gartner Group, Inc. 4/20/2006.

¹⁴ Ibid.

¹⁵ Results from interviews with 107 top executives of large, U.S.-based multinational businesses, for PricewaterhouseCoopers’ Management Barometer.

¹⁶ Davenport, Tom and Harris, Jeanne. Competing on Analytics. Harvard Business School Press, 2007.

¹⁷ Hagel, John and Seely-Brown, John. The Only Sustainable Edge. Harvard Business School Press. May 2, 2005.

¹⁸ Koulopoulos, Thomas M. “Smartsourcing: Driving Innovation and Growth Through Outsourcing.” Platinum Press Inc. April 1, 2006.

¹⁹ Hagel, John and Seely-Brown, John. The Only Sustainable Edge. Harvard Business School Press. May 2, 2005.

²⁰ Erl, Thomas. Service-Oriented Architecture (SOA): Concepts, Technology, and Design. Prentice-Hall, 2005.

²¹ Friedman, Thomas. “The World Is Flat: A Brief History of the Twenty-first Century.” Farrar, Straus and Giroux. April 18, 2006.

²² New regulations from the Basel Committee on Banking Supervision (BCBS) in Basel, Switzerland, aimed to produce uniformity in the way banks and banking regulators approach risk management across national borders

²³ Taylor, Hugh. The Joy of SOX: Why Sarbanes-Oxley and Services Oriented Architecture May Be the Best Thing That Ever Happened to You. Wiley, 2006.

²⁴ Unknown Gartner Analyst, 2006

²⁵ Taylor, Hugh. The Joy of SOX: Why Sarbanes-Oxley and Services Oriented Architecture May Be the Best Thing That Ever Happened to You. Wiley, 2006.

Section 4

²⁷ Hall, Curt. “Enterprise Decision Management,” Cutter Consortium Business Intelligence, Vol. 5, No. 6, 2005.