CONTENTS
CHAPTER 1: Past Performance in Context
Collecting Past Performance Information
Problems with Past Performance
CHAPTER 2: The Past Performance Cycle
CHAPTER 3: Past Performance as Storytelling
CHAPTER 4: Past Performance Information
CHAPTER 5: Past Performance Evaluations
Contractor Performance Monitoring
Past Performance as an Evaluation Factor in Source Selection
Assessing Past Performance Write-ups
CHAPTER 6: Disputes and Protests
Contractor Responses to Agency Reviews During Contract Performance
CHAPTER 7: The Changing Face of Past Performance
What Caused Past Performance to Rise in Importance?
Are There Models to Learn From?
How Do Successful Firms Manage Their Past Performance?
What Are Government Buyers and Policymakers Doing?
CHAPTER 8: The Future of Past Performance
Increased Standardization and Digitization
Increased Analyzability of Information in Repositories
Increased Reviewer Accountability
Increased Access to Information
Broader Participation in Reviews
More Interaction Between Buyers, Sellers, and Interested Parties
More Prominent Use of Social Responsibility Metrics