Cover image for Choosing 360: A Guide to Evaluating Multi-rater Feedback Instruments for Management Development

Choosing 360: A Guide to Evaluating Multi-rater Feedback Instruments for Management Development

Author John Fleenor , Jean Brittain Leslie , Ellen Van Van Velsor
Release Date: 1997/06/01
ISBN: 9781604916720
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Book Description

Feedback is a rare commodity in organizational life, but it is key to managerial effectiveness. One increasingly popular vehicle for getting feedback from one's boss, peers, and subordinates is the multiple-perspective, or 360-degree, feedback instrument. Use of such an instrument can enhance self-confidence by highlighting individual strengths and can facilitate greater self-awareness by pointing out areas in need of further development. Because of the availability of so many feedback instruments, finding the best instruments for an organization's needs is difficult. This book presents a step-by-step process that shows how to evaluate multiple-feedback instruments intended for management development. The steps take you through such issues as instrument development, validity and reliability, feedback display, scoring strategies, and cost.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright
  4. Table of Contents
  5. Foreword
  6. Acknowledgments
  7. Introduction
  8. Step 1: Find Out What Is Available
  9. Step 2: Collect a Complete Set of Materials
  10. Step 3: Compare Your Intended Use to Instrument Characteristics
  11. Step 4: Examine the Feedback Scales
  12. Step 5: Familiarize Yourself with the Instrument-development Process
  13. Step 6: Learn How Items and Feedback Scales Were Developed
  14. Step 7: Find Out How Consistent Scores Tend to Be
  15. Step 8: Assess Basic Aspects of Validity—Does the Instrument Measure What It Claims to Measure?
  16. Step 9: Think About Face Validity
  17. Step 10: Examine the Response Scale
  18. Step 11: Evaluate the Feedback Display
  19. Step 12: Understand How Breakout of Rater Responses Is Handled
  20. Step 13: Learn What Strategies Are Used to Facilitate Interpretation of Scores
  21. Step 14: Look for Development and Support Materials
  22. Step 15: Compare Cost—Value for the Price
  23. Step 16: Consider Length a Minor Issue
  24. Conclusion
  25. References
  26. Suggested Readings
  27. Glossary of Terms
  28. Instrument Evaluation Checklist
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