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Book Description

Coaching & mentoring skills are essential to help people reach their full potential. Once the preserve of qualified external coaches, all managers are now expected to apply these skills to get the most from their people. This guide provides the tools needed to coach & mentor within your role & unlock top performance in your people.

 

 

 

 

Table of Contents

  1. Cover
  2. Title page
  3. Contents
  4. Dedication
  5. About the authors
  6. Acknowledgements
  7. Publisher’s acknowledgements
  8. Introduction and overview
  9. part 1 Coaching and mentoring fundamentals
    1. 1 Coaching in context
    2. 2 Being a mentor
    3. 3 Identifying your personal coaching style
    4. 4 Getting the most out of a coaching session
  10. part 2 Coaching and mentoring skills
    1. 5 Listening
    2. 6 Questioning
    3. 7 Observing body language and non-verbal behaviour
    4. 8 Building rapport and trust
    5. 9 Challenge
    6. 10 Reflective skills
    7. 11 Reframing
    8. 12 Supportive skills
    9. 13 Feedback
  11. part 3 Coaching approaches, models and tools
    1. 14 Coaching approaches
    2. 15 Coaching models
    3. 16 Coaching tools
  12. part 4 Coaching scenarios
    1. 17 Peer to peer coaching
    2. 18 The line manager as a coach
    3. 19 Coaching Gen Y and Millennials
    4. 20 Cross-cultural coaching
    5. 21 Coaching a poor performer
    6. 22 Coaching star performers
    7. 23 Coaching for career development
    8. 24 Telephone and virtual coaching
    9. 25 Coaching the team
    10. 26 Reverse coaching
  13. part 5 Final thoughts
    1. 27 Coaching supervision
    2. 28 Ten tips for excellence in coaching and mentoring
    3. 29 Ten traps to avoid when coaching or mentoring
  14. Conclusion
  15. What did you think of this book?
  16. Coaching resources
  17. References
  18. Index
  19. Imprint page
3.145.91.206