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A Customer-oriented Manager for B2B Services
Author Valerie Mathieu
The notion of customer orientation is becoming a necessity rather than a choice for many companies. It is a lasting response to competitive pressure and supports the company in a renewed definition of its mission, beyond direct economic gain. Within B2B services, the manager, through proximi....
Release Date 2022/04 -
Author Jay J. Silverberg
A Cynic’s Business Wisdom is an entrepreneur’s manual from the edgy perspective that cynicism teaches us to have a healthy respect for the unexpected.It equips us to effectively deal with real-world business challenges and capitalize on opportunities. Essentially, it is t....
Release Date 2020/10 -
Author Laura Winig
South Afirca's Nedbank is a leader in its market - but to stay in that position, it needed to identify new ways to serve its existing business clientele as well as attract new customers. Its solution: Use the extensive transaction data the bank collects to help cu....
Release Date 2016/01 -
Author Laura Winig
South Afirca's Nedbank is a leader in its market - but to stay in that position, it needed to identify new ways to serve its existing business clientele as well as attract new customers. Its solution: Use the extensive transaction data the bank collects to help cu....
Release Date 2016/01 -
A Data-Driven Approach to Identifying Future Leaders
Author Anh Nguyen Phillips , Kelly Monahan , Stacey Philpot
Many executives believe they are good at identifying leadership talent. However, when asked how they make their decisions, they often cite intuition or “gut” instincts. Social science research, on the other hand, suggests that individuals are often pron....
Release Date 2017/07 -
A Derivatives Primer: Options, Futures, and Structures
Author John Succo
We hear a lot about derivatives, but the general public and even many professional traders aren’t quite sure what they are or how they impact our lives. While they have caused a tremendous increase in overall volatility, when used properly derivatives afford tremend....
Release Date 2011/05 -
A First Course in Quality Engineering, 3rd Edition
Author Arunkumar Pennathur , V. Ram Krishnamoorthi , K. S. Krishnamoorthi
This book is the leader among the new generation of text books on quality that follow the systems approach to creating quality in products and services; the earlier generations focused solely on parts of the system such as statistical methods, process control, and ....
Release Date 2018/09 -
A First Course in Wavelets with Fourier Analysis, 2nd Edition
Author Francis J. Narcowich , Albert Boggess
A comprehensive, self-contained treatment of Fourier analysis and wavelets—now in a new editionThrough expansive coverage and easy-to-follow explanations, A First Course in Wavelets with Fourier Analysis, Second Edition provides a self-contained mathematical treatme....
Release Date 2009/09 -
A Five Step Plan for People Working Toward Buying a Home
Author Carolyn Warren
This Element is an excerpt from Homebuyers Beware: Who’s Ripping You Off Now?--What You Must Know About the New Rules of Mortgage and Credit (ISBN: 9780137020164) by Carolyn Warren. Available in print and digital formats.Five fun, easy steps that can move you quickl....
Release Date 2010/02 -
A Freelancer’s Guide to Legal Entities
Author Alex D. Bennett
Whether you are just starting out as a freelancer or have been freelancing for years, choosing the right legal structure for your business is an important part of maximizing your returns and minimizing your risk. In the right situation, forming a limited liability ....
Release Date 2018/01 -
Author Steve Weisman
For millions of families, elder planning has become life's most important financial challenge. To plan successfully for aging, coordinated and knowledgeable action is indispensable. Whether you're concerned about your own future, your loved ones, or both, Steve We....
Release Date 2013/01 -
A Guide to Financial Regulation for Fintech Entrepreneurs
Author Stefan Loesch
The Fintech Entrepreneur’s Guide to Regulation and Regulatory StrategyFintech has been growing dramatically over the last few years, and it is now an important sector in its own right. This means that Fintech companies, who could so far often rely on a comparativel....
Release Date 2018/04 -
A Guide to Forensic Accounting Investigation, 2nd Edition
Author Jessica S. Pill , Mona M. Clayton , Thomas W. Golden , Steven L. Skalak
Recent catastrophic business failures have caused some to rethink the value of the audit, with many demanding that auditors take more responsibility for fraud detection. This book provides forensic accounting specialists experts in uncovering fraud with new coverage....
Release Date 2011/05 -
Author Rebecca Gurley Bace , Fred Chris Smith
Information technology is an increasingly large factor in legal proceedings. In cases large and small, from the U.S. Government's antitrust suit against Microsoft Corporation, to civil lawsuits filed over the failure of a network, to criminal cases in which the aut....
Release Date 2002/10 -
A Guide to International Economics
Author Shahruz Mohtadi
This book adopts a nontechnical approach to explaining the basis for trade between countries and the role of firms in global trade and describes the effect of tariffs and fluctuations in exchange rates on a company's sales, costs, and profitsThe study of internati....
Release Date 2019/05 -
A Guide to Microsoft Excel 2007 for Scientists and Engineers
Author Bernard Liengme
Completely updated guide for scientists, engineers and students who want to use Microsoft Excel 2007 to its full potential.Electronic spreadsheet analysis has become part of the everyday work of researchers in all areas of engineering and science. Microsoft Ex....
Release Date 2008/11 -
Author Massimo Parravicini
In many FMCG companies, the challenges for the sales function are to develop effective sales strategies and to deliver excellent sales operations in order to support the achievement of business targets. The purpose of this book is to provide a practical guide t....
Release Date 2015/08 -
A Guide to Starting Your Hedge Fund
Author John Thompson , Erik Serrano Berntsen
Successful hedge fund investing begins with well-informed strategyA Guide to Starting Your Hedge Fund is a practical, definitive "how-to" guide, designed to help managers design and launch their own funds, and to help investors select and diligence new funds. The f....
Release Date 2015/05 -
A Guide to Supply Chain Management: The Evolution of SCM Models, Strategies, and Practices
Author Anne Gimeno , Alexandre Oliveira
Managing supply networks for innovation and competitive advantage: Concepts, models, roadmaps, and more Capture, organize, and fully utilize your #1 supply chain resource:knowledge Systematically improve strategic, tactical, and operational decision-making Improve....
Release Date 2014/07 -
A Guide to the Human Resource Body of Knowledge (HRBoK)
Author Dave Ulrich , Sandra M. Reed
An essential reference for HR professionals and HRCI certification candidatesThe HRCI® Official Body of Knowledge is the official reference for HR professionals, and a study guide for candidates preparing for the aPHR, PHR, SPHR, GPHR, PHRi, and SPHRi exams. Compil....
Release Date 2017/05 -
A Guide to the Project Management Body of Knowledge ( PMBOK® Guide )—Sixth Edition (ENGLISH)
Author Project Management Institute
The PMBOK® Guide – Sixth Edition – PMI’s flagship publication has been updated to reflect the latest good practices in project management. New to the Sixth Edition, each knowledge area will contain a section entitled Approaches for Agile, Ite....
Release Date 2017/09 -
Author Project Management Institute
PMBOK® Guide is the go-to resource for project management practitioners. The project management profession has significantly evolved due to emerging technology, new approaches and rapid market changes. Reflecting this evolution, The Standard for Project Management enumerates 12 principles of project....
Release Date 2021/07 -
A Guide to the Project Management Body of Knowledge (PMBOK® Guide), Fifth Edition
Author Project Management Institute
A Guide to the Project Management Body of Knowledge (PMBOK® Guide)-Fifth Edition reflects the collaboration and knowledge of working project managers and provides the fundamentals of project management as they apply to a wide range of projects. This internationally ....
Release Date 2013/01 -
A Handbook of Digital Library Economics
Author Wendy Evans , David P. Baker
This book provides a companion volume to Digital Library Economics and focuses on the ‘how to’ of managing digital collections and services (of all types) with regard to their financing and financial management. The emphasis is on case studies and practical examples....
Release Date 2013/07 -
A Handbook of Technical Analysis: The Practitioner's Comprehensive Guide to Technical Analysis
Author Mark Andrew Lim
A self study exam preparatory guide for financial technical analysis certificationsWritten by the course director and owner of www.tradermasterclass.com, a leading source of live and online courses in trading, technical analysis, and money management, A Handbook of ....
Release Date 2015/06 -
A Human Resources Framework for Public Sector
Author Dixon Southworth
An Entirely New Way to Look at Human Resources in the Public SectorWhat makes a good worker? Why do some people naturally do well at their jobs while others struggle? These questions are at the heart of the human resource (HR) profession. And while there is no....
Release Date 2009/03 -
Author Harold T. Shapiro
Universities were once largely insular institutions whose purview extended no further than the campus gates. Not anymore. Today's universities have evolved into multifaceted organizations with complex connections to government, business, and the community. This th....
Release Date 2009/02 -
A Leader's Guide to Knowledge Management
Author JoAnn Girard , John Girard
This book is your guide to ensuring future generations know what you know and can apply it in their time. This book is your guide to knowledge management for the future leaders of your organization. In other words, it ensures that they will know what you know and be....
Release Date 2009/06 -
A Letter to My White Friends and Colleagues
Learn how to address racial wealth disparity in the United States todayFrom the life, professional experiences, and research of former Harvard Business School professor Steven Rogers, comes his boldly stated, A Letter to My White Friends and Colleagues. This informative epistle investigates the caus....