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The Manager's Pocket Guide to eCommunication: Communicating effectively in a digital age
Author Laurie K. Benson
E-mail, voice mail, conference calls, and videoconferences have revolutionized communication. Companies are dependent on technology to link personnel across cities, states, and countries, especially as virtual teams become more a part of our business environment. Ye....
Release Date 2000/01 -
The Manager's Pocket Guide to Emotional Intelligence: From Management to Leadership
Author Emily A. Sterrett
One of the keys to becoming a true leader is emotional intelligence. Emotional intelligence quotient (or EQ) encompasses qualities that go beyond general intellectual intelligence and technical competency. EQ includes self-awareness, self-control, self-confidence, m....
Release Date 2000/01 -
Author Janelle Barlow , Dianna Maul
Today's consumers demand not only services and products that are of the highest quality, but also positive, memorable experiences. This essential guide shows how organizations can leapfrog their competitors by learning how to add emotional value -the economic ....
Release Date 2000/04 -
Learning From Life: Turning Life's Lessons Into Leadership Experience
Author Patricia Ohlott , Marian Ruderman
If you were to ask managers and executives where they get the most influential and effective developmental training, the answer you're likely to get is "on the job." Too often, those same managers and executives discount what can be learned from experiences outside....
Release Date 2000/07 -
Author Cheryl Peppers , Alan Briskin
EMPLOYEES TODAY are actively searching for more meaning in the workplace, for work that resonates with their being. How does one dare yearn for something more, when so many workplaces seem aligned solely with financial survival and profit making? How do we get ....
Release Date 2000/08 -
Stress Mastery: The Art of Coping Gracefully
Author Ph.D. LAUREL BRUCATO , Ph.D. DOMINIC BRUCATO , Ph.D. JUAN R. ABASCAL
The creators of a state- of-the-art stress management center combine their decades' of clinical psychology experience to present a complete and concise volume on stress management in the workplace. Their approach incorporates a reader-friendly style with proven exe....
Release Date 2000/10 -
Practical Coach: Management Skills for Everyday Life, The
Author Paula J. Caproni - Ph.D.
Paul Caproni's clearly written, interesting new book will give you ideas, tools, and outstanding practices that can make you a better manager — and improve your life. If you would like to feel more fulfilled with your home life and advance in your career, this insp....
Release Date 2000/11 -
Author Taggart E. Smith
This book provides practical information on a major business concern—how to manage meetings. It demonstrates how to lead them effectively, in the shortest time frame possible. Three types of meetings are outlined: information-giving, interactive, and problem solving....
Release Date 2000/12 -
Leadership in Action: Assessing Emotional Intelligence - A Talk with Cary Cherniss
Author John Alexander
Cary Cherniss has long been interested in emotional intelligence—a set of personal and interpersonal competencies that determine how people manage their feelings, interact, and communicate—and how it works in leaders.
Release Date 2000/12 -
Author David Shapiro , Richard Leider
Calling is natural. We all possess it. It needs only to uncovered, not discovered. Whistle While You Work makes the uncovering process inspiring and fun. Featuring a unique “Calling Card” exercise—a powerful way to put the whistle in your work—it is a liberatin....
Release Date 2001/01 -
Author Gary Walker
The complete "best practices" guide to IT problem resolution!No matter how professional your IT organization, if you can't resolve problems quickly and effectively, you'll lose your stakeholders' confidence—and fail. Nowadays, help desk s aren't enough: companie....
Release Date 2001/03 -
Say It With Charts: The Executive’s Guide to Visual Communication, 4th Edition
Author Gene Zelazny
Step-by-step guide to creating compelling, memorable presentations A chart that once took ten hours to prepare can now be produced by anyone with ten minutes and a computer keyboard. What hasn't changed, however, are the basics behind creating a powerful visual - w....
Release Date 2001/03 -
The Complete Idiot's Guide to Writing Poetry
Author Nikki Moustaki
You're no idiot, of course. You've read poetry that has touched your heart, and you'd like to improve your own writing technique. But even though you have loads of inspiration, you're discovering that good instruction can be as elusive as a good metaphor.Don't let yo....
Release Date 2001/04 -
Author Michael Netzley , Mary Munter
This concise, practical book is written for you if you want to assure your meetings will be...Necessary and not just a waste of timeInteresting, coherent, and well-organizedA place for people to share, rather than show off, their ideasConstructive, thoughtful, and c....
Release Date 2001/06 -
Demystifying Grant Seeking: What You Really Need to Do to Get Grants
Author Martin John Brown , Larissa Golden Brown
Demystifying Grantseeking is an inspirational and instructional guide to grantseeking. The authors--successful grantseekers in their own right--show you how to overcome the common fears fundraisers often experience and offer sound, practical advice to successful gra....
Release Date 2001/08 -
Get Paid More and Promoted Faster
Author Brian Tracy
Bestselling author Brian Tracy reveals how, no matter what your current job, you can apply the secrets and strategies used by the highest paid people in our society to make yourself more valuable, maximize your strengths, and become virtually indispensable to y....
Release Date 2001/08 -
Writing Information Security Policies
Author Scott Barman
Administrators, more technically savvy than their managers, have started to secure the networks in a way they see as appropriate. When management catches up to the notion that security is important, system administrators have already altered the goals and business p....
Release Date 2001/11 -
The Emotional Intelligence Activity Book
Author Adele B. Lynn
We've all heard of ""IQ""...but what's ""EQ?"" It's ""Emotional Quotient"" (aka Emotional Intelligence), and experts say that EQ is a greater predictor of success at work than IQ. Companies are increasingly looking for ways to motivate and develop their employees....
Release Date 2001/12 -
The Manager's Pocket Guide to Interviewing and Hiring Top Performers
Author Sarah J. Ennis
Today's tight labor market is forcing organizations to maximize the time they spend attracting and keeping top performers. Organizations that can attract, inspire,and retain top performers are in the position to beat out their competition. This is true both in mark....
Release Date 2002/01 -
Author Ben Renshaw , Robert Holden
Perfect for the briefcase or portfolio, these four new guides in the Essential Managers series are ideal for experienced or novice managers in companies both large and small. Having sold more than 2 million copies worldwide, these books are relevant to every work en....
Release Date 2002/03 -
E-mail: Communicate Effectively, First Edition
Author Marcia G. Reed , Verna Terminello
Tame the e-mail monster and capture the power of this critical workplace tool!E-mail is the most basic and critical key to building healthy, productive work communities that communicate electronically. With these quick, easy guidelines, business people at all levels....
Release Date 2002/05 -
Critical Thinking: Tools for Taking Charge of Your Professional and Personal Life
Author Linda Elder , Richard W. Paul
Critical Thinking is about becoming a better thinker in every aspect of your life: in your career, and as a consumer, citizen, friend, parent, and lover. Discover the core skills of effective thinking; then analyze your own thought processes, identify weaknesses, an....
Release Date 2002/06 -
Author Al Switzler , Ron McMillan , Joseph Grenny , Kerry Patterson
A PAPERBACK ORIGINAL"Most books make promises. This one delivers. These skills have not only helped us to change the culture of our company, but have also generated new techniques for working together in ways that enabled us to win the largest contract in our indust....
Release Date 2002/06 -
Writing Winning Proposals—Business Skills
Author Steve Theobald
Get more of your projects and programs approved and implemented by learning how to write better proposals. This Info-line provides the quick steps and easy techniques you need to anticipate and overcome objectives, consider all factors, write with style and brevity,....
Release Date 2002/07 -
Communication Skills for Managers, Fifth Edition
Author Janis Fisher Chan
The ability to communicate clearly is the critical core competency for successful managers at all levels and in all industries. This self-study course is your guide to business communication that delivers the message?whether written, spoken, in person or via e-mail....
Release Date 2002/08 -
Author Nancy Rhine , Cliff Figallo
A complete set of best practices, tools, and techniques for turning conversations into a rich source of business informationMany organizations are now recognizing that the untapped knowledge of their members can be used to benefit every aspect of their business, fro....
Release Date 2002/09 -
How to Make Collaboration Work
Author David A. Straus
Every day we work with others to solve problems and make decisions, but the experience is often stressful, frustrating, and inefficient. In How to Make Collaboration Work, David Straus, a pioneer in the field of group problem solving, introduces five principles....
Release Date 2002/10 -
10 Secrets of Time Management for Salespeople
Author Dave Kahle
Sell More Every Day • Reduce Stress • Balance Your Life With these 10 Management Secrets for Time-Starved SalespeopleBecause of the unique nature of the salesperson’s job, traditional time management techniques do not apply. Sales reps need their own set of time man....
Release Date 2002/12