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Knowledge Networking: Creating the Collaborative Enterprise
Author David Skyrme
Knowledge Networking explains the strategic, organizational and human impact of technologies that support knowledge: the internet, groupware, collaborative technologies. It shows how they can transform organizational practices and help to improve both individu....
Release Date 2007/07 -
ITIL® Foundation Essentials – ITIL 4 Edition - The ultimate revision guide
Author Claire Agutter
All the facts you need to pass your ITIL 4 Foundation exam This is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course and gives a clear and concise overview of the facts you need to p....
Release Date 2019/06 -
ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition
Author Claire Agutter
ITIL® 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners. This second edition....
Release Date 2020/04 -
ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond
Author Claire Agutter
ITIL 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Exam and more. Covering practices and concepts not addressed as part of the Foundation syllabus, it's ideal for newly qualified practitioners. It offers practical tips based on th....
Release Date 2019/08 -
Author Claire Agutter
The majority of this book is based on the official AXELOS ITIL® 4: Drive Stakeholder Value publication and the associated Drive Stakeholder Value MP syllabus. It provides students with the information they need to pass the DSV exam. In addition to being an essential study aid, the author also provid....
Release Date 2022/02 -
Author AXELOS
The ITIL Service Transition stage of the ITIL v3 framework offers guidance for IT professionals wishing to introduce new and changed services, ensuring that the value identified in the service strategy is maintained and controlling risks to smooth operations. The guidance....
Release Date 2011/07 -
Author AXELOS
ITIL Service Strategy lies at the heart of the ITIL v3 framework, a part of the Global Best Practice suite. IT executives, business leaders, and anyone involved in IT services, can use this publication as a guide for a service strategy that delivers results and achieves b....
Release Date 2011/07 -
ITIL Intermediate Certification Companion Study Guide
Author Liz Gallacher , Helen Morris
Complete, detailed preparation for the Intermediate ITIL Service Lifecycle examsITIL Intermediate Certification Companion Study Guide is the ultimate supporting guide to the ITIL Service Lifecycle syllabus, with full coverage of all Intermediate ITIL Service Lifecy....
Release Date 2016/04 -
ITIL Intermediate Certification Companion Study Guide
Author Liz Gallacher , Helen Morris
The expert-led, full-coverage supporting guide for all four ITIL examsITIL Intermediate Certification Companion Study Guide is your ultimate support system for the Intermediate ITIL Service Capability exams. Written by Service Management and ITIL framework experts,....
Release Date 2017/09 -
ITIL Foundation, ITIL 4 edition
Author AXELOS
The first step on the ITIL 4 pathway provides IT professionals with an understanding of the ITIL 4 framework and its practical application to the modern digital world while serving as expert reference guidance for solving day-to-day problems. It is fully aligned with the ....
Release Date 2019/02 -
ITIL Foundation Exam Study Guide
Author Helen Morris , Liz Gallacher
Everything you need to prepare for the ITIL exam Accredited to 2011 syllabusThe ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL F....
Release Date 2012/10 -
ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide, second edition
Author Claire Agutter
ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. This second edition has been upd....
Release Date 2020/04 -
ITIL Foundation All-in-One Exam Guide
Author Jim Davies
Written by an Information Technology Infrastructure Library (ITIL) consulting and training expert, this all-new guide helps you pass the ITIL v3 Foundation certification exam and serves as an on-the-job reference.ITIL Foundation All-in-One Exam Guide takes you thro....
Release Date 2016/08 -
ITIL For Dummies, 2011 Edition
Author Peter Farenden
ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT ....
Release Date 2012/05 -
ITIL Continual Service Improvement
Author AXELOS
ITIL Continual Service Improvement provides best practice guidance on identifying and introducing a cycle of service management improvements, as well as a structured approach for assessing and measuring services. This guidance is suitable for any IT and business professio....
Release Date 2011/07 -
Author AXELOS
Part of the Managing Professional series, this publication provides higher-level guidance, following ITIL 4 Foundation. It is ideal for IT professionals who are working in digital transformation projects and towards high-velocity environments. This publication helps you ....
Release Date 2020/02 -
ITIL 4 Foundation Revision Guide
Author AXELOS
The ITIL 4 Foundation Revision Guide, written by experts and endorsed by itSMF UK, complements the core content in the ITIL 4 Foundation manual and enables candidates to focus on the areas that will be examined, understand the best ways to approach the questions, as well ....
Release Date 2019/11 -
ITIL 4 Drive Stakeholder Value
Author AXELOS
Part of the Managing Professional series, this publication provides higher-level guidance, following ITIL 4 Foundation. It is ideal for IT professionals who are focussed on the customer journey and experience, or responsible for external relationships. This publication he....
Release Date 2020/02 -
ITIL 4 Create, Deliver and Support
Author AXELOS
Part of the Managing Professional series, this publication provides higher-level guidance, following ITIL 4 Foundation. It is ideal for IT professionals who manage the operation of IT-enabled digital products and services or end-to-end delivery. This publication helps you....
Release Date 2020/01 -
IT Service Management - Support for your ITSM Foundation exam
Author Richard Griffiths , Aidan Lawes , Ernest Brewster , John Sansbury
Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides you with a comprehensive, practical introduction to IT servic....
Release Date 2016/03 -
IT Essentials: PC Hardware and Software Companion Guide, Fifth Edition
Author Cisco Networking Academy
IT Essentials: PC Hardware and Software Companion Guide, Fifth EditionIT Essentials: PC Hardware and Software Companion Guide, Fifth Edition, supports the Cisco Networking Academy IT Essentials: PC Hardware and Software version 5 course. The course is designed for ....
Release Date 2013/07 -
IT Essentials v6 Companion Guide, Sixth Edition
Author Cisco Networking Academy
IT Essentials v6 Companion Guide supports the Cisco Networking Academy IT Essentials version 6 course. The course is designed for Cisco Networking Academy students who want to pursue careers in IT and learn how computers work, how to assemble computers, and how to ....
Release Date 2016/11 -
IT Essentials Companion Guide v7
Author Cisco Networking Academy
IT Essentials v7 Companion Guide supports the Cisco Networking Academy IT Essentials version 7 course. The course is designed for Cisco Networking Academy students who want to pursue careers in IT and learn how computers work, how to assemble computers, and how to safely ....
Release Date 2020/04 -
Introduction to the ITIL Service Lifecycle
Author AXELOS
This guidance introduces IT service management and ITIL. It summarises the best practices described in the 2011 editions' core guidance, explaining the basic concepts of ITIL and providing information on each stage of the service lifecycle.
Release Date 2011/12 -
Introduction to Networks Companion Guide (CCNAv7)
Author Cisco Networking Academy
Introduction to Networks (CCNA v7)Companion Guide is designed as a portable desk reference to use anytime, anywhere to reinforce the material from the Introduction to Networks course and organize your time. The book’s features help you focus on important concepts to ....
Release Date 2020/06 -
Implementing ITIL Configuration Management
Author Larry Klosterboer
Pr>ctical, Real-World ITIL Configuration Management—From Start to FinishThe IT Infrastructure Library® (ITIL) places the “best practices” in IT operations at your command. ITIL helps you make better technology choices, manages IT more effectively, and drives....
Release Date 2007/12