-
Author Claire Agutter
The majority of this book is based on the official AXELOS ITIL® 4: Drive Stakeholder Value publication and the associated Drive Stakeholder Value MP syllabus. It provides students with the information they need to pass the DSV exam. In addition to being an essential study aid, the author also provid....
Release Date 2022/02 -
Author Abhinav Krishna Kaiser
Use this guide book in its fully updated second edition to study for the ITIL 4 Foundation certification exam. Know the latest ITIL framework and DevOps concepts.The book will take you through the new ITIL framework and nuances of the DevOps methodology. The book follows ....
Release Date 2020/11 -
ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide, second edition
Author Claire Agutter
ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. This second edition has been upd....
Release Date 2020/04 -
ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition
Author Claire Agutter
ITIL® 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners. This second edition....
Release Date 2020/04 -
ITIL 4 Drive Stakeholder Value
Author AXELOS
Part of the Managing Professional series, this publication provides higher-level guidance, following ITIL 4 Foundation. It is ideal for IT professionals who are focussed on the customer journey and experience, or responsible for external relationships. This publication he....
Release Date 2020/02 -
Author AXELOS
Part of the Managing Professional series, this publication provides higher-level guidance, following ITIL 4 Foundation. It is ideal for IT professionals who are working in digital transformation projects and towards high-velocity environments. This publication helps you ....
Release Date 2020/02 -
ITIL 4 Create, Deliver and Support
Author AXELOS
Part of the Managing Professional series, this publication provides higher-level guidance, following ITIL 4 Foundation. It is ideal for IT professionals who manage the operation of IT-enabled digital products and services or end-to-end delivery. This publication helps you....
Release Date 2020/01 -
ITIL 4 Foundation Revision Guide
Author AXELOS
The ITIL 4 Foundation Revision Guide, written by experts and endorsed by itSMF UK, complements the core content in the ITIL 4 Foundation manual and enables candidates to focus on the areas that will be examined, understand the best ways to approach the questions, as well ....
Release Date 2019/11 -
ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond
Author Claire Agutter
ITIL 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Exam and more. Covering practices and concepts not addressed as part of the Foundation syllabus, it's ideal for newly qualified practitioners. It offers practical tips based on th....
Release Date 2019/08 -
ITIL® Foundation Essentials – ITIL 4 Edition - The ultimate revision guide
Author Claire Agutter
All the facts you need to pass your ITIL 4 Foundation exam This is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course and gives a clear and concise overview of the facts you need to p....
Release Date 2019/06 -
ITIL Foundation, ITIL 4 edition
Author AXELOS
The first step on the ITIL 4 pathway provides IT professionals with an understanding of the ITIL 4 framework and its practical application to the modern digital world while serving as expert reference guidance for solving day-to-day problems. It is fully aligned with the ....
Release Date 2019/02 -
ITIL Intermediate Certification Companion Study Guide
Author Liz Gallacher , Helen Morris
The expert-led, full-coverage supporting guide for all four ITIL examsITIL Intermediate Certification Companion Study Guide is your ultimate support system for the Intermediate ITIL Service Capability exams. Written by Service Management and ITIL framework experts,....
Release Date 2017/09 -
Become ITIL Foundation Certified in 7 Days: Learning ITIL Made Simple with Real-life Examples
Author Abhinav Krishna Kaiser
Pass the ITIL Foundation examination by learning the basics of ITIL and working through real-life examples. This book breaks the course down for studying in 7 days with 3 hours a day, which means at the end of a week you are ready to pass the exam. You'll also see....
Release Date 2016/12 -
ITIL Foundation All-in-One Exam Guide
Author Jim Davies
Written by an Information Technology Infrastructure Library (ITIL) consulting and training expert, this all-new guide helps you pass the ITIL v3 Foundation certification exam and serves as an on-the-job reference.ITIL Foundation All-in-One Exam Guide takes you thro....
Release Date 2016/08 -
ITIL Intermediate Certification Companion Study Guide
Author Liz Gallacher , Helen Morris
Complete, detailed preparation for the Intermediate ITIL Service Lifecycle examsITIL Intermediate Certification Companion Study Guide is the ultimate supporting guide to the ITIL Service Lifecycle syllabus, with full coverage of all Intermediate ITIL Service Lifecy....
Release Date 2016/04 -
IT Service Management - Support for your ITSM Foundation exam
Author Richard Griffiths , Aidan Lawes , Ernest Brewster , John Sansbury
Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides you with a comprehensive, practical introduction to IT servic....
Release Date 2016/03 -
Building an ITIL-based Service Management Department
Author AXELOS
This guidance provides step-wise practical guidance to set-up an ITIL-based service management department. This edition has been updated to align with the ITIL 2011 editions by updating the text, amending figures and replacing 12 illustrations.
Release Date 2015/10 -
Service Offerings and Agreements ITIL 2011 Intermediate Capability Handbook
Author AXELOS
This quick reference guide will help you as you study for the Service, Offerings and Agreements (SOA) module of the ITIL intermediate capability qualification. It is a handy, portable reference source for practitioners who work with these processes.
Release Date 2014/10 -
Release, Control and Validation ITIL 2011 Intermediate Capability Handbook
Author AXELOS
The Release, Control and Validation (RCV) syllabus, this quick-reference guide will help you as you study for the RCV module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace.
Release Date 2013/11 -
Operational Support and Analysis ITIL 2011 Intermediate Capability Handbook
Author AXELOS
The Operational Support and Analysis (OSA) syllabus, this quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace.
Release Date 2013/11 -
Forget a Mentor, Find a Sponsor: The New Way to Fast-Track Your Career
Author Sylvia Ann Hewlett
Who’s pulling for you? Who’s got your back? Who’s putting your hat in the ring? Odds are this person is not a mentor but a sponsor. Mentors can build your self-esteem and provide a sounding board—but they’re not your ticket to the top.If you’re interested in fast-tr....
Release Date 2013/09 -
ITIL Foundation Exam Study Guide
Author Helen Morris , Liz Gallacher
Everything you need to prepare for the ITIL exam Accredited to 2011 syllabusThe ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL F....
Release Date 2012/10 -
ITIL For Dummies, 2011 Edition
Author Peter Farenden
ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT ....
Release Date 2012/05