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Author AXELOS
ITIL Service Strategy lies at the heart of the ITIL v3 framework, a part of the Global Best Practice suite. IT executives, business leaders, and anyone involved in IT services, can use this publication as a guide for a service strategy that delivers results and achieves b....
Release Date 2011/07 -
Author AXELOS
The ITIL Service Transition stage of the ITIL v3 framework offers guidance for IT professionals wishing to introduce new and changed services, ensuring that the value identified in the service strategy is maintained and controlling risks to smooth operations. The guidance....
Release Date 2011/07 -
ITIL Continual Service Improvement
Author AXELOS
ITIL Continual Service Improvement provides best practice guidance on identifying and introducing a cycle of service management improvements, as well as a structured approach for assessing and measuring services. This guidance is suitable for any IT and business professio....
Release Date 2011/07 -
Introduction to the ITIL Service Lifecycle
Author AXELOS
This guidance introduces IT service management and ITIL. It summarises the best practices described in the 2011 editions' core guidance, explaining the basic concepts of ITIL and providing information on each stage of the service lifecycle.
Release Date 2011/12 -
Building an ITIL-based Service Management Department
Author AXELOS
This guidance provides step-wise practical guidance to set-up an ITIL-based service management department. This edition has been updated to align with the ITIL 2011 editions by updating the text, amending figures and replacing 12 illustrations.
Release Date 2015/10 -
Release, Control and Validation ITIL 2011 Intermediate Capability Handbook
Author AXELOS
The Release, Control and Validation (RCV) syllabus, this quick-reference guide will help you as you study for the RCV module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace.
Release Date 2013/11 -
Operational Support and Analysis ITIL 2011 Intermediate Capability Handbook
Author AXELOS
The Operational Support and Analysis (OSA) syllabus, this quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace.
Release Date 2013/11 -
Service Offerings and Agreements ITIL 2011 Intermediate Capability Handbook
Author AXELOS
This quick reference guide will help you as you study for the Service, Offerings and Agreements (SOA) module of the ITIL intermediate capability qualification. It is a handy, portable reference source for practitioners who work with these processes.
Release Date 2014/10 -
ITIL Foundation, ITIL 4 edition
Author AXELOS
The first step on the ITIL 4 pathway provides IT professionals with an understanding of the ITIL 4 framework and its practical application to the modern digital world while serving as expert reference guidance for solving day-to-day problems. It is fully aligned with the ....
Release Date 2019/02 -
ITIL 4 Create, Deliver and Support
Author AXELOS
Part of the Managing Professional series, this publication provides higher-level guidance, following ITIL 4 Foundation. It is ideal for IT professionals who manage the operation of IT-enabled digital products and services or end-to-end delivery. This publication helps you....
Release Date 2020/01 -
ITIL 4 Drive Stakeholder Value
Author AXELOS
Part of the Managing Professional series, this publication provides higher-level guidance, following ITIL 4 Foundation. It is ideal for IT professionals who are focussed on the customer journey and experience, or responsible for external relationships. This publication he....
Release Date 2020/02 -
Author AXELOS
Part of the Managing Professional series, this publication provides higher-level guidance, following ITIL 4 Foundation. It is ideal for IT professionals who are working in digital transformation projects and towards high-velocity environments. This publication helps you ....
Release Date 2020/02 -
ITIL 4 Foundation Revision Guide
Author AXELOS
The ITIL 4 Foundation Revision Guide, written by experts and endorsed by itSMF UK, complements the core content in the ITIL 4 Foundation manual and enables candidates to focus on the areas that will be examined, understand the best ways to approach the questions, as well ....
Release Date 2019/11 -
HAZOP: Guide to Best Practice, 3rd Edition
Author Brian Tyler , Frank Crawley
HAZOP: Guide to Best Practice, 3rd Edition describes and illustrates the HAZOP study method, highlighting a variety of proven uses and approaches. This updated edition brings additional experience with which to assist the reader in delivering optimum safety and eff....
Release Date 2015/04 -
OCEB 2 Certification Guide, 2nd Edition
Author Kim Nena Duggen , Andrea Grass , Christian Weiss , Tim Weilkiens
OCEB 2 Certification Guide, Second Edition has been updated to cover the new version 2 of the BPMN standard and delivers expert insight into BPM from one of the developers of the OCEB Fundamental exam, offering full coverage of the fundamental exam material for bot....
Release Date 2016/07 -
VCAP5-DCD Official Cert Guide: VMware Certified Advanced Professional 5-Data Center Design
Author Paul McSharry
The Publisher regrets that the companion CD/DVD content for this title cannot be made available Online.The VCAP5-DCD Official Cert Guide presents you with an organized test preparation routine through the use of proven series elements and techniques. “Do I Know This....
Release Date 2013/08 -
VCP5-DT Official Cert Guide: VMware Certified Professional 5 - Desktop
Author Linus Bourque
The Publisher regrets that the companion CD/DVD content cannot be made available Online.The VCP5-DT Official Cert Guide presents you with an organized test-preparation routine through the use of proven series elements and techniques. "Do I Know This Already?" quizze....
Release Date 2013/08 -
IT Essentials: PC Hardware and Software Companion Guide, Fifth Edition
Author Cisco Networking Academy
IT Essentials: PC Hardware and Software Companion Guide, Fifth EditionIT Essentials: PC Hardware and Software Companion Guide, Fifth Edition, supports the Cisco Networking Academy IT Essentials: PC Hardware and Software version 5 course. The course is designed for ....
Release Date 2013/07 -
Cisco CCNA Routing and Switching 200-120 Exam Cram, Fourth Edition
Author Keith Barker , Michael Valentine
Prepare for Cisco CCNA Routing and Switching 200-120 exam success with this Cisco Exam Cram from Pearson IT Certification, a leader in IT. Cisco CCNA Routing and Switching 200-120 Exam Cram is the perfect study guide to help you pass the Cisco CCNA 200-120 exam, pr....
Release Date 2013/12 -
Routing and Switching Essentials Companion Guide
Author Cisco Networking Academy
Routing and Switching Essentials Companion Guide is the official supplemental textbook for the Routing and Switching Essentials course in the Cisco® Networking Academy® CCNA® Routing and Switching curriculum.This course describes the architecture, components, and o....
Release Date 2014/02 -
VCP-Cloud Official Cert Guide (with DVD): VMware Certified Professional - Cloud
Author Tom Ralph , Nathan Raper
The Publisher regrets that the CD/DVD content for this title cannot be made available Online.VCP-Cloud Official Cert Guide presents you with an organized test-preparation routine through the use of proven series elements and techniques. "Do I Know This Already?" qui....
Release Date 2013/10 -
Author Allan Johnson
31 Days Before Your CCENT Certification Exam Second EditionA Day-By-Day Review Guide for the ICND1 (100-101) Certification Exam31 Days Before Your CCENT Certification Exam offers you a personable and practical way to understand the certification process, commit to....
Release Date 2013/12 -
CCIE Security v4.0 Practice Labs
Author Natalie Timms
CCIE Security v4.0 Practice LabsThe material covered in CCIE Security v4.0 Practice Labs is designed to help candidates prepare for the CCIE Security exam by providing a complex topology and two practice labs that force problem solving, troubleshooting, and policy ....
Release Date 2014/05