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Introduction to the ITIL Service Lifecycle
Author AXELOS
This guidance introduces IT service management and ITIL. It summarises the best practices described in the 2011 editions' core guidance, explaining the basic concepts of ITIL and providing information on each stage of the service lifecycle.
Release Date 2011/12 -
The Mentor's Guide: Facilitating Effective Learning Relationships, 2nd Edition
Author Lois J. Zachary
Thoughtful and rich with advice, The Mentor's Guide explores the critical process of mentoring and presents practical tools for facilitating the experience from beginning to end. Now managers, teachers, and leaders from any career, professional, or educational sett....
Release Date 2011/10 -
Author AXELOS
ITIL Service Strategy lies at the heart of the ITIL v3 framework, a part of the Global Best Practice suite. IT executives, business leaders, and anyone involved in IT services, can use this publication as a guide for a service strategy that delivers results and achieves b....
Release Date 2011/07 -
Author AXELOS
The ITIL Service Transition stage of the ITIL v3 framework offers guidance for IT professionals wishing to introduce new and changed services, ensuring that the value identified in the service strategy is maintained and controlling risks to smooth operations. The guidance....
Release Date 2011/07 -
ITIL Continual Service Improvement
Author AXELOS
ITIL Continual Service Improvement provides best practice guidance on identifying and introducing a cycle of service management improvements, as well as a structured approach for assessing and measuring services. This guidance is suitable for any IT and business professio....
Release Date 2011/07 -
Implementing ITIL Configuration Management
Author Larry Klosterboer
Pr>ctical, Real-World ITIL Configuration Management—From Start to FinishThe IT Infrastructure Library® (ITIL) places the “best practices” in IT operations at your command. ITIL helps you make better technology choices, manages IT more effectively, and drives....
Release Date 2007/12