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Implementing ITIL Configuration Management
Author Larry Klosterboer
Pr>ctical, Real-World ITIL Configuration Management—From Start to FinishThe IT Infrastructure Library® (ITIL) places the “best practices” in IT operations at your command. ITIL helps you make better technology choices, manages IT more effectively, and drives....
Release Date 2007/12 -
Author AXELOS
ITIL Service Strategy lies at the heart of the ITIL v3 framework, a part of the Global Best Practice suite. IT executives, business leaders, and anyone involved in IT services, can use this publication as a guide for a service strategy that delivers results and achieves b....
Release Date 2011/07 -
Author AXELOS
The ITIL Service Transition stage of the ITIL v3 framework offers guidance for IT professionals wishing to introduce new and changed services, ensuring that the value identified in the service strategy is maintained and controlling risks to smooth operations. The guidance....
Release Date 2011/07 -
ITIL Continual Service Improvement
Author AXELOS
ITIL Continual Service Improvement provides best practice guidance on identifying and introducing a cycle of service management improvements, as well as a structured approach for assessing and measuring services. This guidance is suitable for any IT and business professio....
Release Date 2011/07 -
The Mentor's Guide: Facilitating Effective Learning Relationships, 2nd Edition
Author Lois J. Zachary
Thoughtful and rich with advice, The Mentor's Guide explores the critical process of mentoring and presents practical tools for facilitating the experience from beginning to end. Now managers, teachers, and leaders from any career, professional, or educational sett....
Release Date 2011/10 -
Introduction to the ITIL Service Lifecycle
Author AXELOS
This guidance introduces IT service management and ITIL. It summarises the best practices described in the 2011 editions' core guidance, explaining the basic concepts of ITIL and providing information on each stage of the service lifecycle.
Release Date 2011/12 -
ITIL For Dummies, 2011 Edition
Author Peter Farenden
ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT ....
Release Date 2012/05 -
ITIL Foundation Exam Study Guide
Author Helen Morris , Liz Gallacher
Everything you need to prepare for the ITIL exam Accredited to 2011 syllabusThe ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL F....
Release Date 2012/10 -
Forget a Mentor, Find a Sponsor: The New Way to Fast-Track Your Career
Author Sylvia Ann Hewlett
Who’s pulling for you? Who’s got your back? Who’s putting your hat in the ring? Odds are this person is not a mentor but a sponsor. Mentors can build your self-esteem and provide a sounding board—but they’re not your ticket to the top.If you’re interested in fast-tr....
Release Date 2013/09 -
Release, Control and Validation ITIL 2011 Intermediate Capability Handbook
Author AXELOS
The Release, Control and Validation (RCV) syllabus, this quick-reference guide will help you as you study for the RCV module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace.
Release Date 2013/11 -
Operational Support and Analysis ITIL 2011 Intermediate Capability Handbook
Author AXELOS
The Operational Support and Analysis (OSA) syllabus, this quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace.
Release Date 2013/11 -
Service Offerings and Agreements ITIL 2011 Intermediate Capability Handbook
Author AXELOS
This quick reference guide will help you as you study for the Service, Offerings and Agreements (SOA) module of the ITIL intermediate capability qualification. It is a handy, portable reference source for practitioners who work with these processes.
Release Date 2014/10 -
Building an ITIL-based Service Management Department
Author AXELOS
This guidance provides step-wise practical guidance to set-up an ITIL-based service management department. This edition has been updated to align with the ITIL 2011 editions by updating the text, amending figures and replacing 12 illustrations.
Release Date 2015/10 -
IT Service Management - Support for your ITSM Foundation exam
Author Richard Griffiths , Aidan Lawes , Ernest Brewster , John Sansbury
Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides you with a comprehensive, practical introduction to IT servic....
Release Date 2016/03 -
ITIL Intermediate Certification Companion Study Guide
Author Liz Gallacher , Helen Morris
Complete, detailed preparation for the Intermediate ITIL Service Lifecycle examsITIL Intermediate Certification Companion Study Guide is the ultimate supporting guide to the ITIL Service Lifecycle syllabus, with full coverage of all Intermediate ITIL Service Lifecy....
Release Date 2016/04 -
ITIL Foundation All-in-One Exam Guide
Author Jim Davies
Written by an Information Technology Infrastructure Library (ITIL) consulting and training expert, this all-new guide helps you pass the ITIL v3 Foundation certification exam and serves as an on-the-job reference.ITIL Foundation All-in-One Exam Guide takes you thro....
Release Date 2016/08 -
Become ITIL Foundation Certified in 7 Days: Learning ITIL Made Simple with Real-life Examples
Author Abhinav Krishna Kaiser
Pass the ITIL Foundation examination by learning the basics of ITIL and working through real-life examples. This book breaks the course down for studying in 7 days with 3 hours a day, which means at the end of a week you are ready to pass the exam. You'll also see....
Release Date 2016/12 -
ITIL Intermediate Certification Companion Study Guide
Author Liz Gallacher , Helen Morris
The expert-led, full-coverage supporting guide for all four ITIL examsITIL Intermediate Certification Companion Study Guide is your ultimate support system for the Intermediate ITIL Service Capability exams. Written by Service Management and ITIL framework experts,....
Release Date 2017/09 -
ITIL Foundation, ITIL 4 edition
Author AXELOS
The first step on the ITIL 4 pathway provides IT professionals with an understanding of the ITIL 4 framework and its practical application to the modern digital world while serving as expert reference guidance for solving day-to-day problems. It is fully aligned with the ....
Release Date 2019/02 -
ITIL® Foundation Essentials – ITIL 4 Edition - The ultimate revision guide
Author Claire Agutter
All the facts you need to pass your ITIL 4 Foundation exam This is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course and gives a clear and concise overview of the facts you need to p....
Release Date 2019/06 -
ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond
Author Claire Agutter
ITIL 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Exam and more. Covering practices and concepts not addressed as part of the Foundation syllabus, it's ideal for newly qualified practitioners. It offers practical tips based on th....
Release Date 2019/08 -
ITIL 4 Foundation Revision Guide
Author AXELOS
The ITIL 4 Foundation Revision Guide, written by experts and endorsed by itSMF UK, complements the core content in the ITIL 4 Foundation manual and enables candidates to focus on the areas that will be examined, understand the best ways to approach the questions, as well ....
Release Date 2019/11 -
ITIL 4 Create, Deliver and Support
Author AXELOS
Part of the Managing Professional series, this publication provides higher-level guidance, following ITIL 4 Foundation. It is ideal for IT professionals who manage the operation of IT-enabled digital products and services or end-to-end delivery. This publication helps you....
Release Date 2020/01