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Customer-Centered Design: A New Approach to Web Usability
Author Karen Hyatt , Kreta Chandler
"This book provides readers what they need to know to greatly enhance website usability and the customer online shopping experience" —Jakob Nielsen, author of best-selling title, Designing Web UsabilityTo succeed on the web, companies must understand their customer....
Release Date 2002/08 -
Author Anastasia Utesheva
Digital user behavior is evolving at an ever-increasing pace, and predicting future trends is a booming business as a result. Users associate technology with their identities now more than ever, and it is up to you as a product designer to enhance their experience for the....
Release Date 2020/10 -
Author Michael Carter , Karl Shaikh
You’ve grown your business, reached a plateau and are now struggling to grow. Each time you try something new or add a new customer, something else goes awry - leaving you spinning the same plates, under the glass ceiling that’s blocking your progress. You need a plateau ....
Release Date 2020/10 -
Author Franck Bayle
Every parent is concerned when a child is slow to become a mature adult. This is also true for any product designer, regardless of their industry sector. For a product to be mature, it must have an expected level of reliability from the moment it is put into service, and must maintain this l....
Release Date 2022/03 -
Mapping Experiences, 2nd Edition
Author James Kalbach
Customers who have inconsistent experiences with products and services are understandably frustrated. But it’s worse for organizations that can’t pinpoint these problems because they’re too focused on their own processes. This updated edition shows your team how to use al....
Release Date 2020/11 -
Designing for Behavior Change, 2nd Edition
Author Stephen Wendel
Designers and managers hope their products become essential for users—similar to the way Instagram and Lyft have become a way of life for many. Such as deep integration into people’s lives isn’t accidental: it’s a process of careful design and iterative learning. T....
Release Date 2020/07 -
Author Jaime Levy
User experience (UX) strategy requires a careful blend of business strategy and UX design, and this hands-on guide offers an easy-to-apply framework for executing it. This updated edition introduces strategy tools and techniques to help you and your team craft inno....
Release Date 2021/01 -
Don’t Make Me Think, Revisited: A Common Sense Approach to Web Usability, Third Edition
Author Steve Krug
Since Don’t Make Me Think was first published in 2000, hundreds of thousands of Web designers and developers have relied on usability guru Steve Krug’s guide to help them understand the principles of intuitive navigation and information design. Witty, commonsensical....
Release Date 2013/12