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Transforming Customer Data into Insights

Fast Fulfillment

HybridP3M

Understanding Cryptocurrencies

Make: Volume 78

Voice Content and Usability

Negotiate Your Way to Success

Overtourism

International Auditing Standards in the United States, 2nd Edition

Better Onboarding

Hello Web Design

User Research with Kids: How to Effectively Conduct Research with Participants Aged 3-16

Sustainable Web Design

The Work-Life Balance Myth: Rethinking Your Optimal Balance for Success

Civility at Work

UX Strategy, 2nd Edition

Jaime Levy

Influencer

User-Driven Applications for Research and Science: Building Programs for Fields with Open Scenarios and Unpredictable User Actions

Mapping Experiences, 2nd Edition

James Kalbach

Open Innovation

Mastering Facilitation

Presenting Design Work

Designing Products for Evolving Digital Users: Study UX Behavior Patterns, Online Communities, and Future Digital Trends

Anastasia Utesheva

Stop, Change, Grow

Michael Carter, Karl Shaikh

65 Roses and a Trunki

Reputation Management, 4th Edition

Practical User Research: Everything You Need to Know to Integrate User Research to Your Product Development

Emmanuelle Savarit

Laws of UX

Jon Yablonski

Designing for Behavior Change, 2nd Edition

Stephen Wendel

Designing for Emotion

Aarron Walter

Transforming Customer Data into Insights

Author
Release Date 2021/08
Chances are you purchased an order online in the past year and picked it up in the store or curbside. According to various estimates, 25% of US consumers tried curbside pickup by 2020, turning it into a $30- to $35-billion annual market. While COVID-19 certainly played a large part in this process, ....
Fast Fulfillment

Author
Release Date 2021/08
This book provides insights and process details of how to design and build disruptive innovations, so that you are not flying blind or just throwing darts in an effort to pivot/expand to the online order fulfillment world.The fulfillment machine is the delivery side infrastructure of an online busin....
HybridP3M

Author
Release Date 2021/08
Hybrid P3M: Processes in Optimized, Mature Environments is an advanced technical book for hybrid project and program management. It is a complete methodology covering both processes as well as principles, according to a sound meta-model. Essentially, it combines the benefits of predictive and agile ....
Understanding Cryptocurrencies

Author
Release Date 2021/08
Understanding Cryptocurrencies is perfect for both introductory investors to the digital asset space and experienced investors seeking to gain practical insight into frameworks for understanding digital assets and valuation metrics. The book provides in-depth analysis of Bitcoin, Ethereum, and the d....
Make: Volume 78

Author
Release Date 2021/08
Stories about success often focus on the end result — the "big win" that makes all those pesky failures along the way have meaning. But for makers, the failures are just as important — sometimes even more so — than the end result, because of what was learned along the way.In our cover story, we foll....
Voice Content and Usability

Author
Release Date 2021/06
Interfaces have long been visual affairs, with content confined to the text and images behind our screens. But thatâ??s changing. Humans have started talking to interfacesâ??and interfaces are talking back.Now we need to ensure those interfaces can converse effectively, thoughtfully, and naturally. ....
Negotiate Your Way to Success

Author
Release Date 2021/06
The number eight is a special number. It is the symbol of infinity and harmony through the balance of the two interlocking loops. It is considered an allegory of self-confidence, success, inner wisdom, and financial abundance. Number eight means that you are on the right path to reaching your object....
Overtourism

Author
Release Date 2021/06
Overtourism examines the increasingly important role of destination management and effective stakeholder engagement in order to maximize the economic contribution of tourism while avoiding the potential pitfalls of overtourism.Rapid growth in international tourism has led to the emergence of the ove....
International Auditing Standards in the United States, 2nd Edition

Author
Release Date 2021/06
This book is a tool that students, faculty, and practitioners can use to better understand the relationship between US PCAOB auditing standards and IFAC IAASB auditing standards.With time, the designations of US PCAOB standards were reorganized from the initial publication of this book. Accordingly,....
Better Onboarding

Author
Release Date 2021/05
When users try your product for the first time, what keeps them coming back? Onboarding can make the difference between abandoned accounts and devoted use—if we design it as a holistic, ongoing process.Krystal Higgins demonstrates how the best onboarding experiences guide people as they interact, he....
Hello Web Design

Author
Release Date 2021/05
Hello Web Design teaches design principles, handy shortcuts, and quick solutions to common problems, so you can learn the fundamentals of design and get ahead in your career.Using real-world examples and fun, beginner-friendly language, Hello Web Design offers everything you need to feel comfortable....
User Research with Kids: How to Effectively Conduct Research with Participants Aged 3-16

Author
Release Date 2021/05
If you are a designer, producer, marketer, or researcher creating products for children, it is essential that you are aware of the key differences between children and adults when it comes to user journeys. While children might speak the same language as adult users, what they are actually communic....
Sustainable Web Design

Author
Release Date 2021/02
The internet may be digital, but it carries a very physical cost. From image files to colors to coding languages to servers, the choices we make in our web work can eat up electricity and spit out carbon—and as the internet grows, so does the cost to the environment.But there’s hope: small, thoughtf....
The Work-Life Balance Myth: Rethinking Your Optimal Balance for Success

Author
Release Date 2021/02
An empowering guide that will show you how to shed the myth of the “work-life balance” by merging the seven key components that make up your life to attain harmony and whole-life success“All of us have Seven Slices in our lives: our Family Slice, our Professional Slice, our Personal Slice, our Physi....
Civility at Work

Author
Release Date 2021/02
In Civility at Work, Lew Bayer describes the business case for civility and explains how organizations can increase employee retention, performance, and overall revenue by creating a workplace culture of human kindness and civility.In case you were not aware, research focusing on both Canadian and U....
UX Strategy, 2nd Edition

Author Jaime Levy
Release Date 2021/01
User experience (UX) strategy requires a careful blend of business strategy and UX design, and this hands-on guide offers an easy-to-apply framework for executing it. This updated edition introduces strategy tools and techniques to help you and your team craft inno....
Influencer

Author
Release Date 2020/12
The influential are no longer only those with celebrity status – but until now there has been no authoritative resource on the theory and practice of influencer marketing. This book will educate and inspire decision makers, researchers, students, and influencers themselves.　Diving deeper than the ma....
User-Driven Applications for Research and Science: Building Programs for Fields with Open Scenarios and Unpredictable User Actions

Author
Release Date 2020/12
Build programs that give users full control of their applications in order to meet end users' unique needs and scenarios.Over the last couple of decades, there has been an ongoing quandary in the developer world. Developers are enlisted to build applications to meet users’ demands; users get a....
Mapping Experiences, 2nd Edition

Author James Kalbach
Release Date 2020/11
Customers who have inconsistent experiences with products and services are understandably frustrated. But it’s worse for organizations that can’t pinpoint these problems because they’re too focused on their own processes. This updated edition shows your team how to use al....
Open Innovation

Author
Release Date 2020/11
The purpose of this book is to explicitly describe the daily interactions that need to be implemented to transform these One To One, or One to Many, interactions into tangible (business partnerships) and intangible (relationship satisfaction) value. Through my experience, I will try to give an....
Mastering Facilitation

Author
Release Date 2020/10
With business and organisations moving at an ever-faster pace and facing evermore demanding challenges, the need for efficient, succinct and productive interaction between individuals of those businesses and organisations is more important than ever. With the bounds of communication restrictions aba....
Presenting Design Work

Author
Release Date 2020/10
Do you love doing design work, but dread the inevitable design reviews that follow? Dread no more! Donna Spencer has the blueprint for a winning design presentation—one that conveys confidence, communicates your vision, and nets you frustration-free feedback you can actually use. Brimming with real-....
Designing Products for Evolving Digital Users: Study UX Behavior Patterns, Online Communities, and Future Digital Trends

Author Anastasia Utesheva
Release Date 2020/10
Digital user behavior is evolving at an ever-increasing pace, and predicting future trends is a booming business as a result. Users associate technology with their identities now more than ever, and it is up to you as a product designer to enhance their experience for the....
Stop, Change, Grow

Author Michael Carter , Karl Shaikh
Release Date 2020/10
You’ve grown your business, reached a plateau and are now struggling to grow. Each time you try something new or add a new customer, something else goes awry - leaving you spinning the same plates, under the glass ceiling that’s blocking your progress. You need a plateau ....
65 Roses and a Trunki

Author
Release Date 2020/07
***BUSINESS BOOK AWARDS - FINALIST 2021*** An inspirational success story that shows how anyone can be a champion, overcome challenges and create a better world for yourself and others65 Roses and a Trunki: Defying the Odds in Life and Business, is the extraordinary success story of entrepreneu....
Reputation Management, 4th Edition

Author
Release Date 2020/07
Reputation Management is an established how-to guide for students and professionals, as well as CEOs and other business leaders. This fourth edition is updated throughout, including: new social media management techniques for the evolving age of digital media, and perspectives on reputation manage....
Practical User Research: Everything You Need to Know to Integrate User Research to Your Product Development

Author Emmanuelle Savarit
Release Date 2020/07
Explore how User Research has been influenced over the years by a range of disciplines, such as HCI, usability, anthropology, cognitive psychology, ergonomics etc. This book aims to contribute to the User Research community and covers topics that will help UX professional....
Laws of UX

Author Jon Yablonski
Release Date 2020/07
Every designer today should learn the fundamentals of psychology. Instead of forcing users to conform to a product design or experience, designers need to learn how users behave and interact with various digital interfaces.This guide provides some key principles fr....
Designing for Behavior Change, 2nd Edition

Author Stephen Wendel
Release Date 2020/07
Designers and managers hope their products become essential for users—similar to the way Instagram and Lyft have become a way of life for many. Such as deep integration into people’s lives isn’t accidental: it’s a process of careful design and iterative learning. T....
Designing for Emotion

Author Aarron Walter
Release Date 2020/06
In the years since publishing the first edition, emotional design has gone from innovative to essential in designers’ toolkits. Aarron Walter once again offers wise, inspiring guidance for the principles of designing for humans, and addresses newer challenges that have em....

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