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Author Alan Pennington
Customer Experience (CE) is becoming seen as a key component of business strategy, yet knowing the practical steps of what to do can be tricky. The Customer Experience Book helps you understand where you are now, what to do, and how to improve for your business. Fr....
Release Date 2016/09 -
Author Robert Buttrick
Projects are an important strategic management tool and a way of life in every business. But how do you get started and ensure you realize the benefits you need? Now in its 5th edition, the Project Workout is the definitive book on business-led project management. I....
Release Date 2018/08 -
Project Management Fundamentals, 2nd Edition
Author Gregory T. Haugan
Build on the Right Fundamentals for Project Management Success!To achieve success in any endeavor, you need to understand the fundamental aspects of that endeavor. To achieve success in project management, you should start with Project Management Fundamentals:....
Release Date 2010/10 -
ASTD Handbook: The Definitive Reference for Training & Development (2nd Edition)
Author Elaine Biech
In today’s parlance, smart board is the new chalkboard and for the profession of training and development, this new, 2nd edition of the ASTD Handbook is the MUST-HAVE resource for every practitioner. The ASTD Handbook (2nd edition), more than a year in the making, m....
Release Date 2014/05 -
Author Jody Culkin , Sean Michael Ragan
This full-color, illustrated handbook uses comic book-style panels to explain the basics of using a breadboard; then it walks you through ten fun and educational projects. You'll learn-by-doing as you study the circuit diagrams and colorful drawings, working your ....
Release Date 2017/08 -
Passing the PMP® Exam: How to Take It and Pass It
Author Ph.D. , - PMP Rudd McGary
This book uses the PMBOK Guide, Third Edition, so that all information is up to date for the new PMP examination.Don't just take the PMP® exam: Pass it, the first time!Less than 50% of PMP exam candidates actually pass the exam on their first attempt. But one group....
Release Date 2005/07 -
Author Neil Raden , James Taylor
“Automated decisions systems are probably already being used in your industry, and they will undoubtedly grow in importance. If your business needs to make quick, accurate decisions on an industrialized scale, you need to read this book.”Thomas H. Davenport, Profess....
Release Date 2007/06 -
Real World Agility: Practical Guidance for Agile Practitioners
Author Daniel James Gullo
Proven Solutions for the Most Widespread and Frustrating Agile Challenges “This book gives you the answers that a wise mentor would have given you, if you had one. Daniel Gullo shares his insights on the principal questions that everyone coming to the world of Agil....
Release Date 2016/07 -
PgMP Program Management Professional Exam Study Guide
Author Paul Sanghera
In this book, best selling author, Paul Sanghera, offers cohesive, concise, yet comprehensive coverage of all the topics included in the PgMP exam. With a laser sharp focus on the exam objectives, the Study Guide goes beyond just being an "exam cram." The material i....
Release Date 2007/10 -
Agile Project Management with Scrum
Author Ken Schwaber
The rules and practices for Scrum—a simple process for managing complex projects—are few, straightforward, and easy to learn. But Scrum’s simplicity itself—its lack of prescription—can be disarming, and new practitioners often find themselves reverting to old projec....
Release Date 2004/02 -
Succeeding with Senior Management
Author G. Michael Campbell
Senior managers speak the language of strategy. Project managers use the language of tasks and activities. While they rely on each other to achieve their goals, this core incompatibility can lead to communication breakdowns and project setbacks.Succeeding with Seni....
Release Date 2017/08 -
Author Andrew Frawley
A new data-driven approach to building customer relationships that fuel sustainable business growthIgniting Customer Connections explores how organizations of all sizes can build powerful and profitable customer relationships in a today's increasingly complex, fast....
Release Date 2014/10 -
Trend-Driven Innovation: Beat Accelerating Customer Expectations
Author Alexander Osterwalder , Delia Dumitrescu , Maxwell Luthy , David Mattin , Henry Maso
Trend-Driven InnovationBeat accelerating customer expectations.Every business leader, entrepreneur, innovator, and marketer wants to know where customers are headed. The problem? The received wisdom on how to find out is wrong.In this startling new book, the team a....
Release Date 2015/09 -
Author Cynthia Snyder Dionisio
Hybrid Project ManagementA how-to guide for leaders of hybrid projects that covers technical and leadership principles across the project delivery spectrum.Hybrid Project Management offers practical guidance for combining waterfall and adaptive (Agile) project management approaches. This helpful gui....
Release Date 2022/11 -
Author Chris Steins , Justin Emond
Pro Web Project Management is a collection of hard-won lessons the authors have learned managing modern web projects with small and medium budgets in a consulting environment. This isn't a book about project management theory. Pro Web Project Management tells how t....
Release Date 2011/12 -
CMMI for Development : Implementation Guide
Author Abhishek Chopra , Mukund Chaudhary
Apply best practices and proven methods to ensure a successful CMMi implementation. This practical book shows you which implementation hurdles to avoid and which CMMi best practices to apply in your work areas. You'll experience how easy the CMMi practice descript....
Release Date 2016/12 -
Author Lara Callender Hogan
Finding your bearings as a manager can feel overwhelming—but you don’t have to fake it to make it, and you don’t have to go it alone. Lara Hogan shares her recipe for supporting and leading a tech team—from developing your mentoring and coaching skills, to getting ....
Release Date 2019/06 -
Author Bill Price , David Jaffe
Learn how frictionless organizations cut costs, grow revenue, and create loyal fans by creating products and services that work so well, their customers never have to contact them for the wrong reasons.This book will help any customer-facing organization deliver better customer experiences, save mon....
Release Date 2022/06 -
Enhance the Transfer of Training
Author Dennis E. Coates
Even excellent training rarely results in measurable workplace improvements. For training to be effective it needs to be continually reinforced on the job. This issue presents eight areas that can be enhanced to ensure the transfer of training. It provides tips for ....
Release Date 2007/10 -
Author Christee Gabour Atwood
Knowledge Management Basics provides the fundamentals for organizations and how they can benefit from implementing solid knowledge management practices. This title focuses on the learning professional's role in executing and supporting a comprehensive approach to m....
Release Date 2009/09 -
The Government Manager's Guide to Project Management
Author Timothy Jacques , Jonathan Weinstein
This realistic cross-section of the project management discipline in the federal arena will help anyone leading, working on, or affecting the direction of a project team. It covers the entire scope of project management from organization to methodology, technology ....
Release Date 2013/08 -
Author Kellie McElhaney
Corporate social responsibility (CSR) can help companies build customer loyalty, recruit and retain employees, and stand out in a crowded marketplace. But to be most effective, CSR must be intimately connected to the corporate brand—it must reinforce a company....
Release Date 2008/11 -
A.G.I.L.E. Thinking Demystified
Author Frank Forte
This book provides the missing link of how to shift mindsets on how to work effectively.The word agile has moved far beyond its original meaning in helping to transform large organizations. We now know that agile is used as the tool to accelerate an organization’s ability....
Release Date 2020/09 -
Project Management for IT-Related Projects - 3rd edition
Author David I. Shepherd , Norman Smith , Brian West , Roger Ireland , Bob Hughes
This book explains the principles of IT-related project management, including project planning, monitoring and control, change management, risk management and communication between project stakeholders. Each chapter includes an overview of the learning objectives, ....
Release Date 2019/08 -
JIRA 7 Essentials - Fourth Edition
Author Patrick Li
Explore the great features of the all-new JIRA 7 to manage projects and effectively handle bugs and software issuesAbout This BookUpdated for JIRA 7, this book covers all the new features introduced in JIRA 7 with a dedicated chapter on JIRA Service Desk - one of t....
Release Date 2016/11 -
PgMP Program Management Professional All-in-One Exam Guide
Author Joseph Phillips
There are more than 200,000 certified PMPs worldwide--the PgMP is a more advanced-level certificationThe PgMP certification is not limited to the Information Technology sector--all areas of business are adapting the certification as a guide to more profitable and ef....
Release Date 2008/07 -
Author Jacob Stoller
As organizations strive to do more with less, many are turning to Lean methodology, which is based on the same techniques that propelled the legendary turnaround of Japan's industrial sector after World War II. Few leaders, however, understand that the real se....
Release Date 2015/03