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Author Kimberly Delvin
Effective customer service training covers more than niceties. Organizational profitability is threatened when staff are unable to manage customer needs. Yet it takes more than soft skills training to turn these situations around. A great customer service trai....
Release Date 2015/08 -
Customer Service Training 101, 2nd Edition
Author Renee Evenson
Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated....
Release Date 2010/10 -
Customer Service Training 101, 3rd Edition
Author Renee Evenson
Employees aren’t just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for each and every customer.Whether you’re a manager, o....
Release Date 2017/12 -
Customer Service: How to Attract, Retain, and Interact with High-Quality Customers
Author Jeff Havens
Includes Complete Participant & Instructor Workbooks!OverviewYour fast, fun resource for delivering outstanding customer service: the perfect complement to Jeff Havens’s Customer Service video course!DescriptionIn an era where many companies offer similar produc....
Release Date 2015/12 -
Author Maria Martinez , Lincoln Murphy , Dan Steinman , Nick Mehta
Your business success is now forever linked to the success of your customersCustomer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies....
Release Date 2016/02 -
Customer-Centric Marketing: Build Relationships, Create Advocates, and Influence Your Customers
Author Aldo Cundari
The practical, expert guide to reaching the new consumerCustomer-Centric Marketing is a comprehensive game plan on succeeding in the new marketing landscape by focusing on the customer. Written by one of Canada's top communications pioneers, this book examines the....
Release Date 2015/05 -
Author Suman Sarkar
Businesses worry about new technologies, but customers are the ultimate disruptors—Suman Sarkar offers bold strategies for making sure you understand your customers and keep up with their ever-changing needs.Disruption—the brutal roiling of markets, the declin....
Release Date 2019/09 -
Customers Inside, Customers Outside
Author Michael W. Lowenstein
Over the past several years, leading companies have entered a period of major marketing and operational adjustment and convergence, or intersection. It’s a reaction to a critical fact of life: Customers—not organizations— now control the decis....
Release Date 2014/01 -
Customizing Dynamics 365: Implementing and Releasing Business Solutions
Author Sanjaya Yapa
Gain an understanding of basic and advanced customizations in Dynamics 365 and learn how they can be effectively used to implement simple business requirements. This is a practical book for developers that explains the use of various Dynamics 365 features as well a....
Release Date 2019/04 -
Author Jim Stone
This popular book presents creative darkroom techniques in a step-by-step format. It includes multiple printing, montage, toning, reticulation, infrared film, high contrast, combination coloring, dye transfer, liquid emulsions, Sabattier, and much more. Darkroom D....
Release Date 2015/12 -
Author Janet Driscoll Miller , Julia Lim , David Meerman Scot
Supercharge your marketing strategy with data analyticsIn Data-First Marketing: How to Compete & Win in the Age of Analytics, distinguished authors Miller and Lim demystify the application of data analytics to marketing in any size business.Digital transformation has ....
Release Date 2020/09 -
Author Paul Born
Community shapes our identity, quenches our thirst for belonging, and bolsters our physical, mental, emotional, and economic health. But in the chaos of modern life, community ties have become unraveled, leaving many feeling afraid or alone in the crowd, grasping at....
Release Date 2014/03 -
Author Randy Gage
The leading authority on network marketing shares everything you need to know to lead a successful direct sales team.Defcon 1 Direct Selling is the must-have playbook for anyone leading a direct sales team. It’s Gage’s follow up to the international bestseller....
Release Date 2020/05 -
Delivering Knock Your Socks Off Service, 5th Edition
Author John BUSH , PERFORMANCE RESEARCH ASSOCIATES
Who would’ve thought that a practical, fun, easy-to-read customer service book would capture the hearts of hundreds of thousands of readers? Now, celebrating its 20th anniversary, Delivering Knock Your Socks Off Service has been completely revised and is ....
Release Date 2011/10 -
Design Essentials for the Motion Media Artist
Author Angie Taylor
Master the fundamental concepts and techniques of motion media design so you can apply--and occasionally break--the rules to achieve your communication goals. This authoritative guide presents all of the design essentials in an engaging and inspiring way. Each ....
Release Date 2013/03 -
Author K. S. Sai Ram
Design of Steel Structures uses the Limit State Method and follows the latest BIS Codes, BIS: 800: 2007.A perfect mix of concise theory with relevant applications and inclusion of most recent design methodologies makes this an excellent offering to students and prac....
Release Date 2010/05 -
Designing Professional Websites with Odoo Website Builder
A practical guide to crafting elegant, intuitive, and customer-friendly websites to deliver a high-quality user experience using the powerful features of the Odoo website builderKey FeaturesUnderstand website creation using the Odoo website builder and learn how to make the most of itExtend your web.... -
Designing Service Processes to Unlock Value
Author Joy M. Field
The service process design landscape is changing, with a much broader range of design options now available. Opportunities for new service design configurations are being supported, to a large extent, by technology-enabled innovations; many tasks previously performe....
Release Date 2012/11 -
Designing Service Processes to Unlock Value, Second Edition
Author Joy M. Field
The service process design landscape is changing, with many of the previous limitations disappearing on how and by whom services are delivered. Opportunities for new service design configurations are being supported, to a large extent, by technology-enabled innovat....
Release Date 2016/10 -
Designing Service Processes to Unlock Value, Third Edition
Designing Service Processes to Unlock Value explores how service processes can be designed to leverage the expanding range of opportunities for service providers and customers to co-create value.The service process design landscape is changing, with many of the previous limitations disappearing on h.... -
Developer's Digital Media Reference
Author Janette Bradley , Curtis Poole
Designed for media professionals working across a broad range of formats, Developer's Digital Media Reference is an excellent reference guide for those keeping pace with this dynamic industry. As "convergence" between the World Wide Web, multimedia, and telev....
Release Date 2013/04 -
Developing Applications with Salesforce Chatter
Author Sagar Pareek , Rakesh Gupta
Make your business more social with Salesforce Chatter. This book walks you through configuring and customizing Chatter to boost collaboration in your organization. Can be used as a reference book or complete guide.Understand Salesforce Chatter and its architecture.....
Release Date 2013/11 -
Developing Data Migrations and Integrations with Salesforce: Patterns and Best Practices
Author David Masri
Migrate your data to Salesforce and build low-maintenance and high-performing data integrations to get the most out of Salesforce and make it a "go-to" place for all your organization's customer information.When companies choose to roll out Salesforce, users expec....
Release Date 2018/12 -
Author Patrick Hogan , Roy Strauss
Is your website project out of control?Every website project needs a manager. Developing Effective Websites describes Internet technologies in plain language and helps you see beyond your expertise to the big picture. It does this by drawing on established sof....
Release Date 2013/08 -
Author Harvard Business School Press
The Pocket Mentor series offers immediate solutions to the challenges managers face on the job every day. Each book in the series is packed with handy tools, self-tests, and real-life examples to help you identify strengths and weaknesses and hone critical skills. W....
Release Date 2009/06 -
Developing Microsoft Dynamics GP Business Applications
Author Leslie Vail
If you want a thoroughly practical guide to developing business applications with Microsoft Dynamics GP, this is the book for you. Its hands-on approach will have you developing or customizing in no time.Make your business more efficient with fully customizable appl....
Release Date 2012/12 -
Development with the Force.com Platform: Building Business Applications in the Cloud
Author Jason Ouellette
Two New Safari Exclusive Chapters Covering Batch Processing and Social Applications!!Foreword by Craig Weissman, CTO, Salesforce.com¿Build Cloud-Based Enterprise Applications Fast–and Drive More Value at Lower Cost!¿Using the Force.com platform, enterprise developer....
Release Date 2009/10 -
Development with the Force.com Platform: Building Business Applications in the Cloud, Second Edition
Author Jason Ouellette
Build Cloud-Based Enterprise Applications Fast—and Drive More Value at Lower Cost! Using the Force.com platform, enterprise developers can build and deploy powerful applications far more rapidly than traditional J2EE, Microsoft .NET, or LAMP technology stacks permit....
Release Date 2011/07