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Author Jim Stone
This popular book presents creative darkroom techniques in a step-by-step format. It includes multiple printing, montage, toning, reticulation, infrared film, high contrast, combination coloring, dye transfer, liquid emulsions, Sabattier, and much more. Darkroom D....
Release Date 2015/12 -
Contagious You: Unlock Your Power to Influence, Lead, and Create the Impact You Want
Author Anese Cavanaugh
The much-anticipated follow-up to Contagious Culture shows aspiring leaders how to embody the qualities they wish to cultivate in their organizations.In Contagious Culture, Anese Cavanaugh proved that it’s possible to create an energized and engaged organizational ....
Release Date 2019/11 -
Success with Microsoft Dynamics CRM 4.0: Implementing Customer Relationship Management
Author Hoss Hostetler , Aaron Yetter , Justin Mathena
Success with Microsoft Dynamics CRM 4.0: Implementing Customer Relationship Management is aimed at readers who are interested in understanding how to successfully implement Microsoft Dynamics CRM 4.0 within their projects. It is intended as an implementation roadmap....
Release Date 2008/12 -
Advanced Social Media Marketing: How to Lead, Launch, and Manage a Successful Social Media Program
Author Tom Funk
Hundreds of millions of Americans are using social media (SM), and already some 70% of businesses have joined them there, using Facebook and other SM platforms to connect with their customers, and attract new ones. So the real question isn't whether to take your bu....
Release Date 2012/12 -
Author John Mertic
In the crowded field of customer relationship management (CRM) systems, SugarCRM stands out—not only for its modular design, but also for the ease with which you can develop, customize, and extend your CRM applications. This concise book provides a thorough overview....
Release Date 2011/07 -
A Profile of the Steel Industry
Author Peter Warrian
Steel companies were at the birth of the modern business corporation. The first billion dollar corporation ever formed was U.S. Steel in 1901. By the mid-twentieth century the steel mill and the automobile plant were the two pillars upon which the twentieth century ....
Release Date 2012/11 -
Crisis Management in the Age of Social Media
Author Louis Capozzi
Social media has fundamentally changed the contract between institutions and the public. Today, people expect a conversation, not a one-way diatribe. That, combined with the speed of the Internet, changes the game for many companies in anticipating, managing, a....
Release Date 2013/07 -
Microsoft Dynamics AX 2012 R3 Security
Author Ahmed Mohamed Rafik Moustafa
A quick guide to planning, designing, and debugging operational-level security for Microsoft Dynamics AX 2012 R3 implementationsIn DetailMicrosoft Dynamics AX is an ERP software that supports multisite operations. The variety of security features in MS Dynamics AX 2....
Release Date 2015/06 -
Salesforce Platform App Builder Certification Handbook
Author Siddhesh Kabe
A handy guide that covers the most essential topics for Salesforce Platform App Builder Certification in an easy-to-understand formatAbout This BookGet to grips with the fundamentals of Force.com to pass the certification exam with flying colorsCreate Force.com app....
Release Date 2016/04 -
Microsoft Dynamics CRM 2016 Customization - Second Edition
Author Nicolae Tarla
Use a no-code approach to create powerful business solutions using Dynamics CRM 2016About This BookLatest guide on customizing your system using various features in Dynamics CRM 2016;Highly practical, example-rich guide that gives you power to bend Dynamics CRM to m....
Release Date 2016/05 -
Author Denise Garofalo
Social media is here to stay. A robust social media campaign can provide academic libraries with a means to showcase library resources, highlight content and events, and attract students to sample what the library has to offer. Building Communities is a handbook to ....
Release Date 2013/10 -
Microsoft Dynamics CRM 2011 Cookbook
Author Dipankar Bhattacharya
Includes over 75 incredible recipes for deploying, configuring, and customizing your CRM applicationStep-by-step guide to deploy Dynamics CRM 2011 components, configuring claim-based authentication and IFD deploymentFocus on Dynamics CRM 2011 server maintenance and ....
Release Date 2013/06 -
Meaning-Making and Political Campaign Advertising
Author Dorothea Horst
Although recent linguistic and media-studies' research has increasingly dealt with forms of imagery beyond language, such as in audiovisual formats, only little attention has been paid to the specific media character of audiovisual images. This raises a theoretica....
Release Date 2018/10 -
Reshaping Your Business with Web 2.0: Using New Social Technologies to Lead Business Transformation
Author Philipp Weckerle , Jean Sini , Billy Cripe , Vince Casarez
Integrate Web 2.0 trends and technologies into the enterprise Written by a team of experts from the Web 2.0 community and Oracle Corporation, this innovative guide provides a blueprint for leveraging the new culture of participation in an enterprise environment.Resh....
Release Date 2008/09 -
Author Dr. Reshma Shah , Jamie Turner
This is an authoritative, up-to-the-minute resource, written by real experts who have made social media marketing work for many of the world's largest companies. This in-the-trenches guide brings together both practical strategies and proven execution techniques fo....
Release Date 2010/09 -
In-House SEO: Taming the Challenges to Win in Search
Author Melanie Mitchell
Take charge of SEO in your organization: do what it takes to get outstanding search results that translate into improved business performance! World-renowned search strategist Melanie Mitchell covers everything you need to know to build a rock-solid foundation for s....
Release Date 2012/08 -
Author Linda Coles
The quick-and-easy guide to effective social media marketingSocial Media for Business is the essential guide to navigating the social media maelstrom and effectively promoting your business online. You'll learn how to develop a simple marketing plan, use social me....
Release Date 2017/08 -
Powerful Phrases for Effective Customer Service
Author RENÉE EVENSON
Let’s face it, dealing with customers isn’t easy. They aren’t always right—or even pleasant—but knowing the right words to use can make all the difference. Powerful Phrases for Effective Customer Service shares over 700 phrases and sc....
Release Date 2012/09 -
The New Rules of Lead Generation
Author David T. Scott
Lead-generation marketing is evolving rapidly, but many companies are still using the same methods they always have. How can a marketer know which lead generation tactics will provide them with the best, most actionable leads for their products or services? What’s b....
Release Date 2013/03 -
Author Jeb Blount , Ken Kupchik
Welcome to the world’s oldest profession . . . sales.Working in sales, you have the opportunity to make more money and drink more coffee than you ever thought possible! You also get these bonus benefits: customers who lie to your face, quotas that change as soon as....
Release Date 2017/09 -
This is Social Commerce: Turning Social Media into Sales
Author Guy Clapperton
The first book to market on the hottest topic on the webSocial commerce is the new buzz word and this book will be the first to cut through the hype and tell you exactly what it all means... and how to do it. Social media has moved on, it's not enough to just be en....
Release Date 2012/02 -
Author Frank Eliason
A guide to refocusing your business on those who matter most: customers and employees.Technology and social media tools have made it easier than ever for companies to communicate with consumers. They can listen and join in on conversations, solve problems, get insta....
Release Date 2012/04 -
Power Relationships: 26 Irrefutable Laws for Building Extraordinary Relationships
Author Jerold Panas , Andrew Sobel
The Relationship Laws that Drive SuccessThere are powerful but invisible laws that determine whether your relationships —with your clients, colleagues, and friends—will thrive or wither. These relationship laws are ever-present. When you align with them, the results....
Release Date 2014/01 -
Service Management and Marketing: Managing the Service Profit Logic, 4th Edition
Author Christian Gronroos
Written by a leading pioneer in the field, the revised and updated fourth edition of this successful text examines service management and management in service competition from the point of view of the service profit logic. It focuses on adopting service logic in t....
Release Date 2016/01 -
Author Jon Gordon , Alex Demczak
The #1 strategy to build trust and create successIn The Sale, bestselling author Jon Gordon and rising star Alex Demczak deliver an invaluable lesson about what matters most in life and work and how to achieve it. The book teaches four lessons about integrity in order to create lasting success.The a....
Release Date 2022/04 -
Author Harvard Business School Press
The Pocket Mentor series offers immediate solutions to the challenges managers face on the job every day. Each book in the series is packed with handy tools, self-tests, and real-life examples to help you identify strengths and weaknesses and hone critical skills. W....
Release Date 2009/06 -
Author Soumitra Dutta , Lutz Finger
Social media and CRM data are potentially rich sources of market research data. Capabilities such as Facebook Graph hold the potential to enable us to know more about targeted groups of people than ever before, and some companies are leveraging their CRM data to ma....
Release Date 2018/02 -
From Voices to Results - Voice of Customer Questions, Tools and Analysis
Author Robert Coppenhaver
Make the right decisions about your products and services by listening effectively to the people that matter ? your customersAbout This BookUnderstand the core components, processes and technologies available for a VOC initiativeStructure effective VOC programs and....
Release Date 2018/04 -
Visualforce Development Cookbook - Second Edition
Author Keir Bowden
Discover over 70 real-world examples to overcome the most complex concepts you will face developing with VisualforceAbout This BookThis book provides an enhanced user experience with dynamically-generated, reactive pagesAccess data over additional channels via publ....
Release Date 2016/08