REFERENCES

Kaufman, Roger, Sivasailam Thiagarajan and Paula MacGillis. (1997). The Guidebook for Performance Improvement. San Francisco, CA: Pfeiffer.

Langdon, Danny G. (2000). Aligning Performance. San Francisco, CA: Pfeiffer.

Latham, Gary P. (2009). Becoming the Evidence-Based Manager. Boston, MA: Brealy.

O’Sullivan, E., G.R. Rassel, and M. Berner. (2008). Research Methods for Public Administrators. New York, NY: Pearson Longman.

Phillips, Jack J. and Patricia Pulliam Phillips. (2008). Beyond Learning Objectives. Birmingham, AL: ROI Institute.

Phillips, Jack J. and Patricia Pulliam Phillips. (2010). Measuring for Success: What CEOs Really Think About Learning Investments. Alexandria, VA: ASTD Press.

Phillips, Jack J. and Patricia Pulliam Phillips. (2004). Return to Sender: Improving Response Rates for Questionnaires and Surveys. Performance Improvement Journal, volume 43, number 7. Silver Spring, MD: International Society for Performance Improvement.

Phillips, Jack J. and Patricia Pulliam Phillips. (2007). Show Me the Money. San Francisco, CA: Berrett-Koehler.

Phillips, Patricia Pulliam, Jack J. Phillips, and Bruce Aaron. (Forthcoming for 2012). Survey Basics: A Complete, How-to Guide To Help You Develop Surveys and Questionnaires. Alexandria, VA: ASTD Press.

Rummler, Geary A. (2004). Serious Performance Consulting. Silver Spring, MD: International Society for Performance Improvement.