Acknowledgments

Thanks and appreciation to Davinne McKeown-Ellis, Ann Matejko, Dan Poynter, Dianna Booher, Micki Chapman, my agent Jeff Herman, and Mary Glenn of AMACOM.

Thanks to my golf buddies at Hood River Golf and Country Club and Indian Creek Golf for keeping me in the right frame of mind.

Special appreciation to the following reviewers and contributors:

Kenneth Forrester, computer trainer and software developer, Tony’s Pizza, Salina, Kansas

Bill O’Hearn, founder of the Alpha Institute for Human Possibilities, speaker, and author, Wilsonville, Oregon

Jan Graham, corporate training coordinator for First Commercial Corporation, Little Rock, Arkansas

Steve Hewitt, past director of continuing legal education, Oregon State Bar, Lake Oswego, Oregon

Michael Smith, director of training, Boat/U.S., Alexandria, Virginia

Jean Watson, training consultant and president of Watson & Associates, Tyler, Texas

Betty Osborne, communications administrator, Sprint/United Telephone of the Northwest, Hood River, Oregon

Mary Donnelly, training and development specialist, Country Companies, Bloomington, Illinois

Buddy Howell, training supervisor, Department of Health & Welfare, State of Idaho, Caldwell, Idaho

Barbara Ryan Church, Ed.D., former television news anchor-woman who is currently an organizational psychologist for the U.S. government, Glynco, Georgia

John Dailey, writer, editor, training consultant, and speaker; president of Human Potential Unlimited, Inc., McLean, Virginia