Index
A
AAHPM, see American Academy of Hospice and Palliative Medicine
AARP
alignment of products and services with mission
alliance building
partnering with
data-driven strategies
profile of
Rand, A. Barry
social networking and
ABC, see Associated Builders and Contractors
ACC, see American College of Cardiology
ADA, see American Dental Association
AGC, see Associated General Contractors of America
Alignment of products and services with mission see also specific associations
AARP
adaptability
American Dental Association
experimentation
Girl Scouts of the USA
National Association of Counties
Ohio Society of CPAs
potential measurement methods
Radiological Society of North of America
remarkable associations and
Society for Human Resource Management
Alliance building see also specific associations
American Dental Association
collaborations with
National Association of Counties
partnerships with
potential measurement methods
American Academy of Hospice and Palliative Medicine (AAHPM)
measures of success, applying
Smith, Steve
American College of Cardiology (ACC)
data-driven strategies
dialogue and engagement
Lewin, Jack
organizational adaptability
profile of
American Dental Association (ADA)
alignment of products and services with mission
alliance building
collaborations with
customer service
data-driven strategy
mission
O’Loughlin, Kathleen
profile
values
American Society of Association Executives (ASAE0
ASAE, see American Society of Association Executives
ASAE & The Center for Association Leadership
ASAE Foundation
Associated Builders and Contractors (ABC)
Associated General Contractors of America (AGC)
applying the measures of success
customer service culture
data-driven strategies
dialogue and engagement
“shared responsibility,”
organizational adaptability
profile of
Sandherr, Stephen E.
Association of Home Appliance Manufacturers
Associations, see also specific associations, and Measures of Success Task Force
alliances within
CEO selection in
conventional wisdom regarding
members
mission
participants in research study
positive bottom line
predictors of remarkable associations
profiles of remarkable
remarkable, as affected by recession
remarkable compared to good associations
remarkable, qualities of
strategic thinking in
B
Bretthauer, Don
Built to Last see also Collins, Jim, and Porras, Jerry
Big Hairy Audacious Goals (BHAGs)
flywheel
framework of concepts
hedgehog concept
research methodology
Stockdale Paradox
variables for matched-pair comparison
C
Center for Association Leadership, ASAE & The see also Measures of Success Project
Research Committee
research methodology
CEOs, see also specific associations
as a broker of ideas
characteristics of
creating a vision
influence of
legislative leader
Level 5 Leader
potential measurement methods
selection process
staff input
Collins, Jim, Foreword see also Built to Last, Good to Great
research methods as they apply to nonprofits
Continuing Education Units (CEUs) see also International Association of Administrative Professionals
Conventional wisdom, challenging
annual expenses
board election
board size
CEO selection process
member driven vs. staff driven
proactive vs. reactive
Cruz, Anna
Customer service culture see also specific associations
American Dental Association
Associated General Contractors
Girl Scouts of the USA
measurement methods
remarkable associations and
Society for Human Resource Management
D
Dalton, James G.
Data-driven strategies see also specific associations
AARP
American College of Cardiology
American Dental Association
Associated General Contractors
collection of data
Girl Scouts of the USA
integrated systems
Ohio Society of CPAs
potential measurement methods
Society of Human Resource Management
Dialogue and engagement see also specific associations
American College of Cardiology
Associated General Contractors
“shared responsibility,”
constant communication and
ensuring internal dialogue
National Association of Counties
“County 101” sessions
Ohio Society of CPAs
“listening tour,”
potential measurement methods
Radiological Society of North America
silo mentality
Society of Human Resource Management
E
Edans, Phyllis L.
F
Farner, Elizabeth
Feuling, Bradley
Fifth Discipline Fieldbook, The
Fusion Productions
G
Gallery, Michael E., Preface to the First Edition
General Electric
Gerstmann, Elena
Girl Scouts of the USA (GSUSA)
alignment of products and services with mission
Chàvez, Anna Maria
customer service
data-driven strategies
organizational adaptability
adjusting promise and law
profile of
Golden, Mark J.
Good to Great see also Collins, Jim
Exhibit 5 leadership
Good to Great and the Social Sector
Green, Richard B.
Gross, Wayne H.
GSUSA, see Girl Scouts of the USA
H
Hansen, Morten
Hemann, Pamela
I
IAAP, see International Association of Administrative Professionals
International Association of Administrative Professionals
applying the measures of success
Bretthauer, Don
business planning
“continuing education units,”
Executive Oversight Committee
strategic planning
Interview questions for research study
J
Jones, Wells B.
K
Keramidas, Sherry L.
L
Lee, Hugh
Level 5 Leadership
M
Mancuso, Dawn M.
Mason, Michelle
McGuire, Joseph M., Preface to the Revised Edition
Measures of Success, see also specific measures
as identified
Associated Builders and Contractors, applying measures to
input and output framework
International Association of Administrative Professionals
performance as it relates to
remarkable compared to good associations
Measures of Success Project
Fifth Discipline Fieldbook, The
financial situation of participating organizations in 2002
participating associations
Measures of Success Task Force
CEOs, qualities of
contributors to research
conventional wisdom
annual expenses
board election
board size
CEO selection process
member driven vs. staff driven
proactive vs. reactive
correlating material
matched-pair approach
methodology
Big Hairy Association Goal
core
data gathering
documents request for research
dossiers on matched pairs
interview questions
nurturing a culture
on-site visits
profit
variables for comparison
objective research
participating associations
criteria for
demographics of
predictors for remarkable associations
research team selection process
“stop doing” list
timeline for research
Mission statements
AARP
American College of Cardiology
American Dental Association
Associated General Contractors of America
Girl Scouts of the USA
National Association of Counties
Ohio Society of CPAs
Radiological Society of North America
Society for Human Resource Management
N
NACo, see National Association of Counties
National Association of Counties (NACo)
alignment of products and services with mission
alliance building
partnerships with
applying measures of success
Association of School Business Officials International
cultural norms within
dialogue and engagement
“County 101” sessions
Naake, Larry E.
National Institute of Governmental Purchasing
National League of Cities
organizational adaptability
profile of
U.S. Communities Government Purchasing Alliance
United States Conference of Mayors
Noonan, David J.
O
Ohio Society of Certified Public Accountants (OSCPA)
alignment of products and services with mission
applying the measures of success
data-driven strategies
dialogue and engagement
“listening tour,”
organizational adaptability
Price, J. Clarke
profile of
Organizational adaptability see also specific associations
American College of Cardiology
Associated General Contractors
budgets and
implementing change
Girl Scouts of the USA
adjusting promise and law
National Association of Counties
Ohio Society of CPAs
potential measurement methods
recession and
Society for Human Resource Management
“purposeful abandonment,”
Organizations, see Associations
OSCPA, see Ohio Society of Certified Public Accountants
P–Q
Pickerel, Kirk
Porras, Jerry see also Built to Last
Preserve the Core/Stimulate Progress
R
Radiological Society of North America (RSNA)
alignment of products and services with mission
dialogue and engagement
profile of
Watson, Mark G.
Recession
Research, see also Measures of Success Task Force
due diligence
interview questions
matched-pair selection
twin studies
Robertson, Susan, Preface to the Revised Edition
RSNA, see Radiological Society of North America
S
Sabo, Sandra R.
Sanford, Sarah J.
Sarfati, Susan, Preface to the First Edition
SHRM, see Society for Human Resource Management
Silo mentality
Smith, Steve
Society for Human Resource Management (SHRM)
alignment of products and services with mission
customer service culture
data-driven strategies
dialogue and engagement
Jackson, Henry
organizational adaptability
“purposeful abandonment,”
profile of
T–X
Twin studies, as it applies to social systems
W–Z
Websites of profiled associations
AARP
American College of Cardiology
American Dental Association
Associated General Contractors of America
Girl Scouts of the USA
National Association of Counties
Ohio Society of CPAs
Radiological Society of North America
Society for Human Resource Management
Wedeman, Sara
Westinghouse
