A

1. Accountability
   1. as being about control
   2. as the catalyst for organizational change
   3. as a choice
   4. comparing the positive vs. negative perception of
   5. cross-functionally
   6. defining the four categories of
   7. do not should your employees's
   8. as everyone's job
   9. for how you are perceived by others
   10. live and lead with
   11. the magic and rewards of taking
   12. ownership matrix of
   13. perception shift required for achieving
   14. shared
   15. as trumping responsibility
   16. understanding the high stakes of blaming vs.
   17. working to heighten employees's
   18. See also Key Learnings to Internalize; Take Accountability Now
2. Accountability accelerator strategies
   1. changing how leadership approaches accountability
   2. communicating outcome priorities
   3. engaging employees on the front end vs. after-the-fact
   4. helping employees understand outcome benefits to them
   5. improving clarity using the “rules of the game”
   6. See also Take Accountability Now
3. Accountability categories
   1. accept and embrace ownership for your circumstances
   2. determine solutions and devise a path forward
   3. recognize entirely your current realities
   4. take action and relentlessly follow through
4. Accountability plan
   1. begin to develop a
   2. to focus on the “maybes” employees
   3. to implement your solution
   4. on overcoming barriers that impede your desired outcomes
   5. shifting employee mindset toward shared accountability
   6. write down three accountable behaviors to begin modeling
5. Accountability scenarios
   1. Café Delight
   2. Cambria Ventures
   3. Cameron Medical
   4. Clearwater Technologies
   5. CVP International
   6. the Deadhorse project
   7. DigiTech
   8. Gencova
   9. Graff Engineering
   10. Haliboo Dynamics
   11. Harton Industries
   12. Harvest Financial
   13. Hearst Newspaper Group
   14. by Jack in the Box E. coli in food-poisoning crisis
   15. Johnson & Johnson Tylenol crisis
   16. Lakeshore Bionics
   17. Mountainview Enterprises
   18. Peachtree Corporation
   19. Sea Tech
   20. Squire Medical
   21. Sun Belt Technology
   22. Superior Electronics
   23. Synergetic Technologies
   24. Trinity Corporation
   25. Tundra Oil
   26. Wells Fargo
   27. See also Experiences; Organizations; Stories
6. Accountable behaviors
   1. being aware that all behaviors send a message
   2. Clearwater Technologies on identifying
   3. collaborating, rewarding, and learning from mistakes
   4. creating change by igniting desired
   5. focusing on solutions instead of blame as
   6. Graff Engineering on transformation toward
   7. modeling
   8. the power of genuine appreciation of
   9. precise, open, and consistent communication as
   10. spotlighting identifiable
   11. write down three that you can model
   12. See also Actions; Behaviors
7. Accountable culture
   1. the accountable organization as pinnacle of changing to an
   2. assessing if it is nurturing accountability or not
   3. creating lasting change by shaping an
   4. CVP International leader's creating a
   5. do not shoulder your employees's accountabilities within an
   6. helping employees to “see how things are done around here” in
   7. how the power of genuine appreciation supports an
   8. how the relationship triad (experiences, beliefs, and actions) in
   9. it is everyone's job to build a
   10. keep moving forward and do not dwell on mistakes made
   11. leadership alignment with the
   12. overcoming fear and denial in times of change in an
   13. tactics for instilling shared accountability into
   14. Take Accountability Now to create a
   15. tune-ups required for sustaining an
   16. understanding that little things matter in an
   17. See also Organizational culture
8. Accountable organizations
   1. accountability as the catalyst for transformational change to
   2. ignite desired accountable behaviors to create
   3. Key Learnings to Internalize for transforming to an
   4. as pinnacle of change
   5. the relationship triad (experiences, beliefs, and actions) in
   6. Take Accountability Now for change toward an
9. Achievement
   1. accountability trumps responsibility for
   2. cement the focus for
   3. Key Learnings to Internalize for mindset shift for
   4. LAG versus LEAD measures of
   5. lessons from the Marauders on
   6. the magical mindset shift required for
   7. the shift in perception required for
   8. Take Accountability Now for mindset shift to
10. Actions
    1. being aware of the messages sent by our
    2. to change your current reality
    3. how emotions drive our
    4. identifying accountable behaviors and
    5. understanding that they matter
    6. See also Accountable behaviors; Take Accountability Now
11. Adrzejewsky, Adam
12. “Agree to disagree”
13. Albany Times Union (newspaper)
14. Alex's story
15. Alone (History Channel TV show)
16. Appreciation and recognition
    1. Bob Danzig's story as a testimonial to power of
    2. as key attribute of leaders
    3. the power of genuine
17. Arctic flight's line-forming phenomenon
18. Audrey and Russell's story

B

1. Babcock, W. B.
2. Badge story
3. Baldwin, Doug
4. Behaviors
   1. being aware of the messages sent by our
   2. understanding that they matter
   3. See also Accountable behaviors
5. Beliefs
   1. badge story example of
   2. how emotions fuel our
   3. as part of the accountable relationship triad
   4. pizza story as example of
   5. See also Perspectives of others
6. “Below the Water” behavior
   1. craft five to seven open-ended questions on
   2. description of the
   3. as the epitome of the blame-game
   4. open-ended questions used to move people from
   5. reflect on how much time is spent on
   6. self-awareness of when you engaging in
   7. Vinnie's story on
7. Beltway Rail
8. Blame-game
   1. accountability versus playing the
   2. “Below the Water” behavior as the epitome of the
   3. by Jack in the Box E. coli in food-poisoning case
   4. keep moving forward and do not dwell on mistakes playing the
   5. key learning on how lack of clarity feeds the
   6. open-ended questions to move past the
   7. reasons vs. excuses mindsets of the
   8. recognizing your own tendency to play the
   9. reflect on how much time is spent on
   10. understanding the high stakes of accountability vs.
   11. understand that people are naturally drawn to the
   12. as waste of valuable time
9. Bloomberg Businessweek
10. Brainstorming
11. Brianna's story
12. Bruce's story (on Rudy Ruettiger)

C

1. Cabrera, Miguel
2. Café Delight
3. Cambria Ventures
4. Cameron Medical
5. Celebrate wins
6. Challenging the status quo
7. Change. See Transformational change
8. Child helping his father exercise
9. Choices
   1. “Below the Water” behavior that avoids making
   2. destiny is determined by your decisions and
   3. Key Learnings to Internalize on accountability as a
   4. leading accountability as everyone's job and a
   5. open-ended questions to move people to the accountability
   6. parable of the two shoe salesman on
   7. to take personal accountability to help your team
   8. Tito's story on making a
   9. Tom Peter's “Tower Death” phrase on lack of
   10. understanding that accountability is a
   11. See also Decision making
10. Chris's story
11. Clarity
    1. Cameron Medical on refocusing communication for
    2. in communicating outcome priorities
    3. consequences and sampling of root causes of lack of
    4. CVP International on creating
    5. impact on employee engagement
    6. Key Learnings to Internalize on importance of
    7. Take Accountability Now with desired results
12. Clearwater Technologies
13. Collaboration
    1. invite everyone to identify a solution
    2. to learn from mistakes
14. Commitment
    1. to the agreed upon solution
    2. articulation of your
    3. positive principles manner for holding people to their
15. Communication
    1. being aware of the messages sent by our behaviors
    2. Cameron Medical on refocusing
    3. clearly state outcome priorities
    4. key leader attribute of practicing excellent
    5. Lakeshore Bionics on leadership, desired outcomes, and
    6. leadership alignment through consistent
    7. of leadership's commitment to accountability
    8. precise, open, and consistent as accountable behavior
16. Communication plan
17. Control
    1. key lessons on accountability and
    2. lessons from Hyrum on taking accountability
    3. Take Accountability Now by taking
18. Conversations with Bobby (Danzig)
19. Covey, Stephen R.
20. Craig's story
21. Creativity and innovation
22. Crosby, Sidney
23. Cross-functionally accountability
24. Culture. See Accountable culture; Organizational culture
25. Current realities
    1. accepting ownership for your circumstances and
    2. child helping his father exercise on
    3. determining solutions and devise a path forward
    4. lessons from Hyrum on taking control to change
    5. recognizing your
    6. scheduling time to develop and execute plan to change
    7. seek the perspectives of others on
    8. take action and follow through to change your
    9. Yoda as accountability coach on changing your
26. CVP International

D

1. Dan's story
2. Danzig, Bob
3. Deadhorse project
   1. the flight's line-forming phenomenon
   2. the “little things” forging an accountable culture during
   3. the pizza story
4. Decision making
   1. destiny is determined by your
   2. perseverance and determination elements of
   3. See also Choices
5. Degal, Willie
6. Deming, Edwards
7. Denial
   1. Eddie and Tom's story on getting past
   2. as first reaction to change by employees
   3. Key Learnings to Internalize about
   4. overcoming in times of change
8. Department of Justice
9. Desired results (outcomes)
   1. accelerate accountability by stating priorities for
   2. as “The Big Opportunities”
   3. Cameron Medical on resetting metric for
   4. emotions as fueling beliefs, actions, and
   5. ensure that employees internalize the desired
   6. how shared accountability can help create the
   7. importance of clear communication on
   8. Lakeshore Bionics on leadership, communication, and
   9. leadership alignment around
   10. overcoming barriers that impede your
   11. perception shift required for achieving
   12. Vision of Achievement on your
   13. See also Work performance
10. Devine, Dan
11. “Digging deeper
12. DigiTech
13. Do not assume
14. Dufresne, Andy (Shawshank Redemption character)

E

1. Eddie and Tom's story
2. Einstein, Albert
3. Ellen's story
4. Emotions
   1. decision making and role of
   2. fear and denial responses to change
   3. as fueling beliefs, actions, and results
5. Employee engagement
   1. Alex's story on accountable leadership for
   2. on the front end vs. after-the-fact accountability
   3. how clarity and knowing “rules of the game” impacts
6. Employee mindset shifts
   1. to accountability trumps responsibility
   2. to LEAD measures from LAG measures
   3. the magical mindset shift required for achievement
   4. reasons vs. excuses
   5. to shared accountability
7. Employees
   1. avoid playing the blame-game with your
   2. being aware of both others's and their own behaviors
   3. clearly communicating outcome priorities to
   4. do not shoulder the accountabilities of your
   5. ensure they internalize the desired results
   6. helping them “see how things are done around here”
   7. “maybes”
   8. “naysayers”
   9. the “nevers” and three types of to fire immediately
   10. shifting their mindset to shared accountability
   11. the shift in perception required for accountability of
   12. See also Jobs; Teams; Work performance
8. Envision success
9. Excuses vs. reasons mindsets
10. Experiences
    1. to assess if your culture is nurturing accountability
    2. how exemplary leaders take control and influence
    3. as part of the accountable relationship triad
    4. See also Accountability scenarios; Stories

F

1. Fear
   1. as first reaction to change by employees
   2. Key Learnings to Internalize about
   3. overcoming in times of change
2. Forbes (magazine)
3. The 4 Disciplines of Execution (McChesney)
4. Franklin International Institute (now FranklinCovey)

G

1. Gail's story
2. Gencova
3. Genuine appreciation
   1. Bob Danzig's story as a testimonial to power of
   2. Lauren's story on the power of
   3. shaping an accountable culture
4. Georgia Tech
5. Graff Engineering

H

1. Haliboo Dynamics
2. Harley's story
3. Harrington, Elizabeth
4. Hartman, Captain
5. Harton Industries
6. Harvest Financial
7. Head and heart leadership
8. Hearst Newspaper Group
9. “The Helmick Sculpture”
10. Holy Cross College
11. “Human Body Metaphor” (Edwards Deming)
12. Hyrum's lessons

I

1. Innovation and creativity
2. Insanity definition argument
3. In Search of Excellence (Peters)
4. Invite everyone

J

1. Jack in the Box E. coli food-poisoning case
2. Janet's story
3. Janitor at NASA story
4. Jobs
   1. accountability trumps responsibilities
   2. cementing the focus of work and
   3. employee engagement in their
   4. lessons learned from the Marauders on performance
   5. the magical mindset shift for desired results of
   6. powerful shift in perception for desired result of
   7. shared accountability versus “my responsibilities” of
   8. See also Employees
5. Johnson & Johnson Tylenol case

K

1. Kate's story
2. Kelly's story
3. Kennedy, John
4. Kevin's story
5. Key Learnings to Internalize
   1. accountability is a journey
   2. for change toward an accountable organization
   3. “digging deeper” for what you want to achieve
   4. on four categories of accountability
   5. how clarity motivates and engages employees
   6. making the choice for accountability
   7. mindset shifts to accountability for achievement
   8. people are naturally drawn to the blame-game
   9. playing the blame-game wastes valuable time
   10. providing employees with clear outcome priorities is crucial
   11. on recognizing realities and taking ownership
   12. See also Accountability
6. King Ray Studio
7. “The Know-It-Alls” employees
8. Kotter, John
9. Kouzes, Jim

L

1. LAG measures
2. Lakeshore Bionics
3. Lauren's story
4. Leader key attributes
   1. be a role model
   2. demonstrate leadership alignment
   3. focus on the few
   4. head and heart approach to leadership
   5. include and involve
   6. nurture silo-free mindset
   7. practice excellent communication
   8. provide clarity
5. Leaders
   1. changing how they approach accountability
   2. do not shoulder accountabilities of your employees
   3. employee awareness of both their own and the behaviors of
   4. Lakeshore Bionics on accountability role of
   5. leading accountability as a choice by
   6. lie and lead accountably
   7. modeling accountable behaviors
   8. taking control and influencing experiences approach by exemplary
   9. transformation change role of
6. Leadership
   1. Alex's story on her accountable approach to
   2. alignment by
   3. transformation change role of
7. Leadership alignment
   1. development and implementation of
   2. five-step process for achieving
   3. as key attribute of an ideal leader
   4. periodic check-ins to support
   5. Troy's story on implementing
8. The Leadership Challenge (Kouzes and Posner)
9. LEAD measures
10. Live and lead accountably
11. Lucas's story

M

1. Maddock, G. Michael
2. Magical mindset shift
3. Malone, Dudley Field
4. Manny's story
5. Mary's story
6. Max's Marauders story
7. The “maybes” employees
   1. description of the
   2. getting a buy-in to change by
   3. increasing focus on the
   4. understanding the potential of
8. McChesney, Chris
9. Mindset shifts
   1. to accountability trumps responsibility
   2. for always getting better
   3. first ask “What is your job?” to begin
   4. Key Learnings to Internalize for accountability
   5. to LEAD measures from LAG measures
   6. the magical mindset shift required for achievement
   7. nurture a silo-free
   8. reasons vs. excuses
   9. to shared accountability
   10. story about the janitor at NASA example of
   11. Take Accountability Now for accountability
   12. toward alignment, ownership, and personal accountability
   13. See also Perspectives of others
10. Miracles for Kids
11. Mistakes
    1. keep moving forward and do not dwell on
    2. not blaming and learning from
    3. rewarding effort instead of chiding
12. Modeling
    1. Alex's story on her approach to accountability
    2. being aware that all behaviors send a message
    3. key leader attribute of accountability
    4. write down three accountable behaviors to begin
13. Morse, Mae
14. Motivation. See Employee engagement
15. Mountainview Enterprises

N

1. NASA janitor story
2. “Natural laws of successful time and life management” (Hyrum Smith)
3. “Naysayers” employees
   1. description of the
   2. resistance to change by
4. The “nevers” employees
   1. don't waste time on the
   2. as “naysayers” who actively impede
   3. resistance to change by
   4. as the 20 percent that will never contribute
   5. what to do with the
5. “The Nonbelievers” employees
6. Notre Dame football team
   1. Rudy Ruettiger's story on the
   2. “walk-ons” allowed by the

O

1. Open-ended questions
   1. encourage accountability by crafting five to seven
   2. helping people to move past blame-game and solve problems using
   3. to move people to the accountability choice
2. Openness and transparency
3. Open the Books
4. Organizational culture
   1. accountability is the catalyst for transformational change
   2. a “want-to” culture trumps a “have-to”
   3. See also Accountable culture
5. Organizations
   1. accountable
   2. cross-functionally accountability by
   3. examples of failures of once successful
   4. See also Accountability scenarios
6. Outcomes. See Desired results (outcomes)
7. Ownership matrix of accountability
8. Ownership taking
   1. apathy of those who do not engage in
   2. “Below the Water” behavior versus
   3. Chris's story on the rewards of
   4. creating employee energy for
   5. CVP International leader's creating a culture of
   6. for getting things done
   7. Johnson & Johnson's Tylenol crisis and
   8. making the choice for degree of
   9. matrix of accountability and
   10. taking the opportunity for
   11. for your current realities
9. Ownership taking tactics
   1. appreciation and recognition
   2. celebrate wins
   3. encourage creativity and innovation
   4. openness and transparency
   5. storytelling
   6. WIIFM (What is in it for me)

P

1. Pac-North Building Supplies
2. Pain/fear/discomfort
3. Palo Alto Polytrauma and Blind Rehabilitation Center
4. Parable of the two shoe salesman
5. Parseghian, Ara
6. Patton, George S.
7. Peachtree Corporation
8. Performance. See Work performance
9. Perseverance
10. Perspectives of others
    1. “agree to disagree” attitude toward
    2. child helping his father exercise on
    3. how they can help clarify your current realities
    4. leadership alignment by seeking the
    5. the “young girl vs. old woman” example of
    6. your accountability for the way you are perceived by
    7. See also Beliefs; Mindset shifts
11. Peter's story
12. Peters, Tom
    1. on being able to achieve what you want badly enough
    2. on how senior leaders can contribute value
    3. In Search of Excellence co-authored by
    4. on the “Tower Death” concept
    5. on when to fire an employee immediately
13. Phyllis's story
14. Picture success
15. Pizza story
16. Posner, Barry
17. Problem solving
    1. destiny is determined by decision making and
    2. open-ended questions to help people with
    3. perseverance and determination elements of decision making and
    4. See also Solutions

R

1. Randy's story
2. Realities. See Current realities
3. Reasons vs. excuses mindsets
4. Recognition. See Appreciation and recognition
5. Redding, Ellis “Red” (Shawshank Redemption character)
6. Relationship triad
   1. made up of experiences, beliefs, and action
   2. VA scandal (2012– 2015) example of failed
7. Responsibilities
   1. how accountability trumps
   2. shared accountability versus “my”
8. Results. See Desired results (outcomes)
9. Reverse thinking
10. Rio 2016 Summer Olympics
11. Robert's story
12. Ruettiger, Rudy
13. “Rules of the game”
14. Russell and Audrey's story

S

1. Sea Tech
2. Securities and Exchange Commission
3. Self-awareness
   1. craft five to seven open-ended questions to increase
   2. of the messages our behaviors send
   3. for stopping “Below the Water” behavior
4. The 7 Habits of Highly Effective People (Covey)
5. Shared accountability
   1. a “my responsibilities” focus versus
   2. Randy's story on
   3. shifting employee mindset toward
   4. tactics for transforming culture into
   5. understanding the importance and benefits of
6. Shawshank Redemption (movie)
7. Shipp, Josh
8. Silo-free mindset
9. Smith, Hyrum
   1. his “natural laws of successful time and life management”
   2. life lessons learned from
   3. “We become what we think about” law of
10. Solution guidelines
    1. 1: rapid-fire brainstorming without analysis
    2. 2: invite everyone
    3. 3: do not assume
    4. 4: challenge the status quo
    5. 5: picture success
    6. 6: reverse thinking
11. Solutions
    1. Cambria Ventures's guidelines for creative
    2. developing plan to implement your
    3. Key Learnings to Internalize on
    4. learning to recognize and identify
    5. the magical mindset shift for desired
    6. making commitment to agreed upon
    7. as one of the categories of accountability
    8. open-ended questions to help people find
    9. Take Accountability Now by pursuing
    10. See also Problem solving
12. Squire Medical
    1. need to turn things around at
    2. working to heighten accountability at
13. Status quo
    1. challenging the
    2. Manny's story on rejecting the
    3. See also Transformational change
14. Stories
    1. Alex
    2. Audrey and Russell's
    3. badge
    4. Bob Danzig
    5. Brianna's
    6. Bruce on Rudy Ruettiger
    7. Chris
    8. Craig
    9. Dan
    10. Ellen
    11. Gail
    12. Harley
    13. Janet
    14. janitor at NASA
    15. Kate
    16. Kelly
    17. Kevin
    18. Lauren
    19. Lucas
    20. Mary
    21. Max's Marauders
    22. parable of the two shoe salesman
    23. Peter
    24. Phyllis
    25. pizza
    26. Randy
    27. Robert
    28. Ted and Rhonda
    29. Tito
    30. Tom and Eddie
    31. “Tower Death”
    32. Troy
    33. Vinnie
    34. See also Accountability scenarios; Experiences
15. Storytelling for ownership tactic
16. Stumpf, John
17. Sun Belt Technology
18. Superior Electronics
19. Synergetic Technologies

T

1. Take Accountability Now
   1. assess how your team is doing on accountability
   2. for change toward an accountable organization
   3. clearly identify your desired results
   4. develop a communication plan
   5. develop a plan for increasing accountability
   6. increasing ownership of your current realities
   7. mindset shifts to accountability for achievement
   8. reflect on time spend on “Below the Water” and blame-game
   9. seek the perspectives of other people
   10. take control and deploy tactics to meet desired results
   11. See also Accountability; Accountability accelerator strategies; Actions
2. Teams
   1. Alex's story on leading accountable
   2. choosing to take personal accountability to help your
   3. take an accountability assessment of your
   4. See also Employees
3. Ted and Rhonda's story
4. “Three Types of People to Fire Immediately” (Maddock and Viton)
5. Tito's story
6. Tom and Eddie's story
7. Toomey, Patrick
8. “Tower Death” story
9. Transformational change
   1. accountability as the catalyst for lasting
   2. the accountable organization as pinnacle of
   3. assessing if culture is nurturing accountability or not and need for
   4. do not shoulder your employees's accountabilities for lasting
   5. helping employees “see how things are done around here” to support
   6. how the definition of insanity is a good argument for making
   7. how the power of genuine appreciation drives
   8. how the relationship triad impacts lasting
   9. ignite desired accountable behaviors for
   10. keep moving forward and do not dwell on mistakes made
   11. leadership role in
   12. overcoming fear and denial in times of
   13. by shaping an accountable culture
   14. tune-ups required for sustaining an accountable culture
   15. understanding that little things matter when creating
   16. See also Status quo
10. Transparency and openness
11. Trinity Corporation
12. Troy's story
13. Tundra Oil
14. Twain, Mark

V

1. Veterans Affairs Administration (VA) scandal (2012– 2015)
2. “The Victims” employees
3. Vinnie's story
4. Vision
   1. accelerate accountability by stating priorities for achieving
   2. ensure that employees understand the desired results and
   3. Vision of Achievement to share your
5. Vision of Achievement
6. Viton, Raphael Louis
7. Vons Companies, Inc.

W

1. Warren, Elizabeth
2. Washington Free Beacon (newspaper)
3. “We become what we think about” law
4. Wells Fargo
   1. Senate panel (2016) questioning of
   2. Vision and Values Statement conflict with cross-selling by
5. “What is your job?” question
6. WIIFM (What is in it for me)
7. Work performance
   1. cementing the focus of
   2. how accountability trumps responsibility for
   3. Key Learnings to Internalize for mindset shift for
   4. LAG versus LEAD measures of
   5. lessons learned from the Marauders on
   6. the magical mindset shift for desired results of
   7. powerful shift in perception for desired result of
   8. shared accountability versus “my responsibilities” for
   9. Take Accountability Now for mindset shift to improve
   10. See also Desired results (outcomes); Employees

Y

1. Yoda, the accountability coach
2. The “young girl vs. old woman” perspectives