Take this simple test to check your knowledge about the different levels of objectives. Indicate the level of evaluation corresponding to each objective in the list. Each objective begins with the statement, “After completing this program or project, participants should do the following.” So, have a go, and see how well you know the levels. We’ll review responses afterward. Use the corresponding numbers below for your answers:
Table B.1: Quiz: Identify the Level of Objective | |
Objective | Level |
After completing this program or project, participants should: | |
1. Improve work group productivity by 20 percent in six months. | |
2. Initiate at least three cost-reduction projects in 15 days. | |
3. Achieve an average cost reduction of $20,000 per project in six months. | |
4. Increase the use of counseling skills in 90 percent of situations where work habits are unacceptable. | |
5. Achieve a 2:1 benefit-cost ratio (bcr) one year after the new gain-sharing program is implemented. | |
6. Identify the five critical steps an employee must take to access and use the employee assistance plan. | |
7. Increase the external customer satisfaction index by 25 percent in three months. | |
8. Address customer complaints with a five-step process in 95 percent of complaint situations. | |
9. Not have an adverse reaction to the absenteeism policy within 90 days of implementation. | |
10. Achieve a leadership-simulation score average of 75 out of a possible 100 in three weeks. | |
11. Conduct a performance review meeting with direct reports within two weeks to establish performance improvement goals. | |
12. Provide a 4 out of 5 rating on the appropriateness of a new ethics policy. | |
13. Decrease the time to recruit engineers from 35 days to 20 days in six months. | |
14. Complete all the steps on the action plans in three months. | |
15. Perceive the flextime schedule to be useful (70 percent “yes”). | |
16. Be involved in a career enhancement program at a rate of 15 percent of nonmanagerial staff. | |
17. Decrease the amount of time to complete a project. | |
18. Achieve a post-test score increase of 30 percent over pre-test. | |
19. Use new software daily as reflected in an 80 percent score of an unscheduled audit of use in three weeks. | |
20. Submit ideas or suggestions for improvement in the first year (10 percent target). |
We hope you find that you have mastered the ability to create objectives. They are powerful and necessary and ensure programs and projects are positioned to achieve results!
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