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Business Continuity For Dummies
Cover
Table of Contents
Title Page
Introduction
About This Book
What You’re Not to Read
Conventions Used in This Book
Foolish Assumptions
How This Book Is Organised
Where to Go from Here
Part I: Discovering Business Continuity
Introducing the Idea of Business Continuity
Revealing the Key Terms and Concepts
Discovering How Business Continuity Works
Appreciating the Benefits of Business Continuity
Making Business Sense
Helping You to Profit from Commercial Sense
Developing Your People Sense
Supporting Financial and Legal Aspects
Making the Case: BC is Common Sense
Giving Your Business a Resilience Health Check with The Seven Ps
Premises and Assets: Preparing and Taking Precautions
Processes and IT: Keeping Data Safe and Your Business Trading
Prioritising Your Customers and Suppliers
Publicity: Keeping People Informed
Public Infrastructure: Liaising with People in Your Community
Phone Numbers: Keeping Essential Contact Info Handy
Part II: Starting Out on Your Business Continuity Journey
Chapter 4: Focusing on What's Important: Business Impact Analysis
Understanding What Matters Most
Protecting Against the FORCES of Disruption
Identifying and Prioritising Your Critical Activities through a BIA
Chapter 5: Considering the Risks to Your Business
Looking at Risk in a Business Continuity Context
Selecting the Right Risk Approach for Your Business
Identifying, Evaluating, Recording and Responding to Your Risks (IERR)
Monitoring and Reviewing Your Risks
Chapter 6: Building Resilience in Your Supply Chain
Defining a Supply Chain
Focusing Your Actions for the Most Benefit
Using the CHAIN Mnemonic to Manage Your Suppliers
Gathering Together What You Need
Looking Before You Leap
Working Out Your BC Strategy Responses
Chapter 8: Developing Your Business Continuity Plan
Examining BC Plans
Creating Your Own BC Plan
Part III: Embedding Business Continuity into Your Company
Chapter 9: Building a Great Business Continuity Team
Planning and Co-ordinating Your Team
Selling BC and Making It Work
Keeping the Enthusiasm Going
Chapter 10: Managing a Crisis
Looking at What Constitutes a Crisis
Preparing for Crises
Responding to a Crisis
Moving On: Recovering from a Crisis
Chapter 11: Validating Your Business Continuity Plan
Accepting the Need to Validate Your Recovery Procedures
Planning the Exercise and Its Objectives
Knowing What to Test
Running an Exercise
Identifying Lessons: Ending Up Stronger
Considering an Exercise Scenario
Part IV: Examining Business Continuity in Specific Contexts
Chapter 12: Calling in the Experts
Taking Common-sense Measures
Deciding ‘Who You Gonna Call’ After a Crisis
Focusing on Manufacturing and BC
Understanding What’s Important to Your Manufacturing Business
Chapter 14: Developing a Retail Business Continuity Programme
Considering the BC Specifics for a Retail Business
Deciding What’s Important to Your Retail Business
Examining Professional Firms and BC
Chapter 16: Making Insurance Work
Meeting Your Legal Responsibilities
Ensuring You Have the Insurance You Need
Arranging the Appropriate Cover for Your Business
Following Quick Tips for Easy Insurance
Chapter 17: Ten Top Tips for Keeping Your IT in Great Shape
Back Up Your Data
Send Data Securely
Minimise Human Error
Protect Passwords
Restrict Staff IT Access
Protect Your IT System
Seek Expert Help
Form a Business Continuity Plan for Your IT System
Practise Restoring Your Systems
Educate Your Staff in IT
Chapter 18: Ten Tips for Communicating Internally During a Disruption
Keep Your Staff Fully Informed
Think Carefully about What You Say
Be Honest about Difficulties
Take Care of Hurt or Seriously Affected Staff
Encourage Staff to Be Flexible in Their Roles and Responsibilities
Provide Clear Guidance to Staff Working in Different Roles
Listen to Staff Concerns and Suggestions
Use People’s Skills and Abilities
Look After Your Senior Staff
Hold a De-brief
Chapter 19: Ten Tips for Effective External Communication in a Crisis
Have a Communication Strategy
Inform the Key Players
Get Your Side of the Story Out First
Think About the Channels of Information
Judge Your Timing
Focus on Simple Messages
Display Sensitivity
Put Out a Consistent Message
Record What You Said
About the Authors
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