Listen to Staff Concerns and Suggestions

After a disturbance, people may want to talk about what happened to express how they feel, voice concerns, ask questions and offer solutions. Each of these is a reason to make and take the time to listen and hear concerns, both personal and work-related.

Unresolved worries and uncertainties draw energy from your workforce and generate ill-feeling, which customers and clients can pick up on. Conversely, listening to and dealing with problems creates a positive cycle that strengthens team-working at a difficult time.