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by Milan Frankl
Business Decision-Making
Cover
Half Title Page
Title Page
Copyright Page
Contents
Introduction
Prologue
What Are Heuristics? (Rules of Thumb)
Vignette: The Merger Fiasco
Formal or Informal Decision Making: What Works?
What Is a Rule of Thumb?
How Do Business Executives Make Decisions? (Do Rules of Thumb Count?)
It Is Lonely at the Top
Vignette: The Doctor Knew Right Away
Theoretical, Vicarious, and Experience-based Decisions
Lessons learned: Heuristics
When You Do Not Decide, You Have Decided (Do Not Procrastinate)
Vignette: The Pandora Box
Lessons Learned: Decide Early
Vignette: All Is Fine
Why Technology Is Not Important—Or Is It? (Computers Are Dumb)
Vignette: The books are in German
Lessons Learned: Technology is Not the Only Solution
Vignette: The Baseball Bat
Lessons learned: Why IT matters
Experience Counts (What You Do Not Know Is Important)
Vignette: The gun
Lessons Learned: Know thy Customer
Vignette: Volume is a Double-edged Sword
Lessons Learned: More Can Hurt
Learn from Your Failures (Do Not Reinvent the Wheel)
Vignette: The Wrong Estimate, Again
Lessons Learned: Whose Reality Counts?
Vignette: Make a decision
Lessons Learned: When In Doubt, Do It Both Ways
Personal Presence Management (Your Time Is Not Yours)
Vignette: Daddy When Are You Coming Home?
Lessons Learned: Family Matters
Vignette: Who Works On Weekends?
Lessons Learned: Slow Down
Warning Signs of Burnout
Safety First (Without It Nothing Else Counts)
Vignette: Fire!
Lessons Learned: Check, Then Check Again
Vignette: The School Van
Lessons Learned: What If
People Count (Show Them)
Vignette: The Marketing Event
Lessons Learned: Top Down or Bottom Up?
Lessons Learned: Nobody can be a Prophet in His Own Land
Vignette: A Moderator
Lessons Learned: Employees’ Input Counts
Quality Is Free (The Devil Is in the Detail)
Vignette: Defects Too?
Vignette: The Bicycle
Vignette: Charged Air Coolers
Lessons Learned: Never Give Up
Believe in Numbers—But Not Too Much (What You Can Measure, You Might Manage)
Vignette: The Columbia disaster
Vignette: The Capital Investment Decision
Vignette: The Eternal Optimist
The Challenge of Knowledge Transfer
Lessons Learned: The Knowledge Sausage Slicing Method
The Customer Is Always Right (Most of the Time)
Vignette: The Customer Is Not Always Right
Vignette: Is the Customer “King”?
Vignette: Deficient Product
Lessons Learned: Value of a Demanding Customer
If It Ain’t Broken, Break It (Innovate)
Vignette: Five Monkeys
Vignette: The Accounts Receivable Policy
Vignette: The President’s Office
Lessons Learned: Paradigm Shift
Managing Errors (No Blame)
Vignette: Preparing for the Inconceivable
Lessons Learned: 9/11
Lessons Learned: Murphy’s Law
The Dog Ate My Shipment (The Inconceivable Is Not So)
Vignette: Avalanches
Vignette: The Ship Sank
Vignette: The Company Credit Card
Lessons Learned: Expect the Unexpected
Let Go of the Banana (Delegate) or (Delegation Pitfalls)
Vignette: How to Catch a Monkey
Vignette: Micromanagement
Delegate
Lessons Learned: Delegate?
Everybody Knows the Future (Is Planning Overrated?)
Planning Is Not Important
Why The Past Counts?
What Is Planning?
Lessons Learned: Planning?
Complexity Is Out—Simplicity Is In (Less Is More)
Vignette: It Is Too Complicated
Vignette: Every Software Function Is Not Needed
Useless Complexity
Lessons learned: Thinking Process Types
Meaningless Choices (Decisions That Do Not Matter)
Vignette: New Employee Benefits
Lessons Learned: Open Communications
Vignette: Three Tailors
Vignette: The Website
Lessons Learned: Website Usability
The Bank Manager Is Not Your Friend (Do Not Go to the Bank with a Problem)
Vignette: The Bank Letter
Erroneous Assumptions
Lessons Learned: The Solution
The Government Can Help (This Is Not a Joke)
Vignette: Steel Plates
Vignette: The Female Workforce
Lessons Learned: Working With the Government can Be Beneficial
Do Not Quit Your Day Job(Buying a Lottery Ticket Is Not Winning the Lottery)
Vignette: The Perfect Business Plan
Where to Start?
Some Business Failure Statistics
Why Do Many Small Businesses Fail?
Top 10 Reasons Why Businesses Fail
Lessons Learned—Do Not Give Up Your Day Job
Endnotes
Index
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