Endnotes

Chapter 1

  1.    G. Gigerenzer, U. Hoffrage, et al. 2008. “Fast and Frugal Heuristics Are Plausible Models of Cognition: Reply to Dougherty, Franco-Watkins, and Thomas (2008),” Psychological Review 115, no. 1, pp. 230–9.

  2.    D. Kahneman and A. Tversky. 1979. “Prospect Theory: An Analysis of Decision under Risk,” Econometrica 47, pp. 263–91.

  3.    H.A. Simon. 1990. “Invariants of Human Behavior,” Annual Review of Psychology 41, pp. 1–19.

  4.    P. Slovic, T. Garling, et al. 2006. “Affect and Decision Making: A ‘Hot’ Topic,” Journal of Behavioral Decision Making 19, pp. 79–85.

  5.    R. Martin, K. Christensen (2013). “Rotman on Design: The Best on Design Thinking from Rotman Magazine. University of Toronto Press. P. 16

  6.    C.L. Hinkle and A.A. Kuehn. 1966. “Heuristic Models: Mapping the Maze for Management,” California Management Review 10, no. 1, pp. 59–68.

  7.    L. Coleman. 2006. Why Managers and Companies Take Risks (New York: Physica-Verlag Heidelberg), pp. 149–79.

  8.    D. Bernoulli. 1738 (Translated 1954). “Exposition of a New Theory on the Measurement of Risk,” Econometrica 22, pp. 23–6.

  9.    J. Quiggin. 1991. “On the Optimal Design of Lotteries,” Economica 58, no. 229, pp. 1–16.

10.    D. Kahneman and A. Tversky. 1979. “Prospect Theory: An Analysis of Decision Under Risk,” Econometrica 47, pp. 263–91.

11.    G. Gigerenzer. 2007. Gut Feelings: The Intelligence of the Unconscious (New York, NY: Penguin Group).

12.    Custom IT Project Failures, http://en.wikipedia.org/wiki/List_of_failed_and_overbudget_custom_software_projects. Accessed Jan. 21, 2015.

13.    T.R.V. Davis. January, 1991. “Information Technology and White-Collar Productivity,” The Executive 5, no. 1, pp. 55–67.

14.    D. Rotman. June, 2013. How Technology Is Destroying Jobs (Cambridge: MIT).

15.    P.F. DruckerF. 2007. Drucker Words of Wisdom: Peter Drucker on Customer, https://experiencematters.wordpress.com/2007/07/30/words-of-wisdom-peter-drucker-on-customers/. Accessed Jan. 21, 2015

16     P.F. Drucker.(2011) The Five Most Important Question You Will Ever Ask about Your Organizatio. (San Francisco: John Wiley and Sons, Business and Economics).

17.    J. Mezirow. 1990. “How Critical Reflection Triggers Transformative Learning,” In Fostering Critical Reflection in Adulthood, ed. J. Mezirow (San Francisco: Jossey-Bass Publishers), pp. 1–20.

18.    C. Ernst and A. Martin. 2007. “Experience Counts: Learning Lessons From Key Events,” Leadership in Action 26, pp. 3–7. DOI: 10.1002/lia.1184.

19.    S.D. Brookfield. 1990. Using Critical Incidents to Explore Learners’ Assumptions (San Francisco: Jossey-Bass).

20.    C. Brogan. 2009. Presence Management Chores, http://chrisbrogan.com/19-presence-management-chores-you-could-do-every-day/. Accessed Jan. 21, 2015

21.    L.M. Gerry. 2013. Ten Signs You Are Burning Out (Forbes) and What to Do About It, http://www.forbes.com/sites/learnvest/2013/04/01/10-signs-youre-burning-out-and-what-to-do-about-it/. Accessed Jan. 21, 2015

22.    Canadian Center for Occupational Health and Safety, www.ccohs.ca.

23.    D. Hillson and R. Murray-Webster. March, 2007. Understanding and Managing Risk Attitude (Gower Publishing, Ltd.) Accessed Jan. 21, 2015

24.    For “Active Listening,” http://en.wikipedia.org/wiki/Active_listening. Accessed Jan. 21, 2015

25.    D.J. Snowden and M.E. Boone. 2007. “A Leader’s Framework for Decision Making,” Harvard Business Review, http://aacu-secure.nisgroup.com/meetings/ild/documents/Symonette.MakeAssessmentWork.ALeadersFramework.pdf.

26.    E.C. Jolliff. May, 1974. History of the Pershing Weapon System (Redstone Arsenal, Alabarrla 35809: U.S. Army Missile Command), p. 288.

27.    W.B. Harwood. 1993. “27: ‘Zero Defects’ Was Invented Here.” Raise Heaven and Earth: The Story of Martin Marietta People and Their Pioneering Achievements (New York: Simon & Schuster), p. 350.

28.    B. Creech. 1994. “11: A TQM Path to Tomorrow: New Ways for New Days,” In The Five Pillars of TQM: How to Make Total Quality Management Work for You (New York: Truman Talley Books), p. 478.

29.    R. Feynman. 2001. “What Do You Care What Other People Think: Further Adventures of a Curious Character.” As told to Ralph Leighton. W.W. Norton & Company, New York.

30.    R.P. Feynman. 1986. “Personal Observations on the Reliability of the Shuttle,” http://www.fotuva.org/feynman/challenger-appendix.html. Accessed Jan. 21, 2015

31.    D. Pearce, G. Atkinson, and S. Mourato. 2006. Cost-Benefit Analysis and the Environment: Recent Developments. Publication of the Organization for Economic Co-operation and Development (OECD). Washington, DC. (trid.trb.org)

32.    R.J. Hammond. 1966. “Convention and Limitation in Benefit-Cost Analysis.” Natural Resources Journal 6, pp. 195–222.

33.    M. Polanyi. 1966 (reprinted 1983). “Tacit Knowing.” In The Tacit Dimension. First published Doubleday & Co, 1966 (Gloucester, MA: Reprinted Peter Smith), 1983

34.    P. Burke. 1998. “An Anthropological Approach, Knowledge Management.” 2, no. 1. [Excerpt from: P. Burke (1998) A social History of Knowledge: From Gutenberg to Diderot. Polity Press & Blackwell Publishers, Cambridge, UK.

35.    I. Nonaka and T. Hirotaka. 1995. The Knowledge Creating Company: How Japanese Companies Create the Dynamics of Innovation (Oxford: Oxford University Press).

36.    D. Zohar. 1995. “A Quantum Mechanical Model of Consciousness and the Emergence of ‘I’,” Minds and Machines 5, no. 4. (accessed March 20, 2008). November 1995, Volume 5, Issue 4, pp 597-607

37.    M. Stover. 2003. “Making Tacit Knowledge Explicit: The Ready Reference Database as Codified Knowledge Emerald,” Reference Services Review 32, no. 2, pp. 164–73.

38.    L.E. Megan, S.P. Endres, S.K. Chowdhury, and I. Alam. 2007. Journal of Knowledge Management 11, no. 3, pp. 92–103.

39.    H. Harold. 2008. The effect of tacit knowledge on firm performance. Journal of Knowledge Management 12, no. 1, pp. 148–63.

40.    S.T. Cavusgil, R.J. Calantone, and Y. Zaho. 2008 “Tacit Knowledge Transfer and Firm Innovation Capability,” Journal of Business & Industrial Marketing 18, no.1, pp. 6–21.

41.    G. Santayana. 1905. From Reason in Common Sense, the First Volume of His The Life of Reason or the Phases of Human Progress, Archibald Constable & Co. Ltd. London, p. 284. http://ia311536.us.archive.org/3/items/thelifeofreasono00santuoft/thelifeofreasono00santuoft.pdf. Accessed Jan. 21, 2015

42.    For student loan default, see http://en.wikipedia.org/wiki/Student_loan_default_in_the_United_States.

43.    LNS Research—Cost of Quality as a Holistic Business Metric, http://www.lnsresearch.com/docs/default-document-library/cost-of-quality-as-a-holistic-business-metric.pdf?sfvrsn=4. Accessed Jan. 21, 2015

44.    D. Maestripieri.2012. What Monkeys Can Teach Us about Human Behavior: From Facts to Fiction: When Creativity Crosses the Line, http://www.psychologytoday.com/blog/games-primates-play/201203/what-monkeys-can-teach-us-about-human-behavior-facts-fiction. Accessed Jan. 21, 2015

45.    For a brief presentation on the root cause of human errors, see http://www.rootcauselive.com/PowerPointPresentations/Angeles-What%20is%20RCA/Rootcause%20Failure%20Analysis3.pdf.

46.    J. Reason. 2000. “Human Error: Models and Management,” British Medical Journal 320, pp. 768–70.

47.    B.F. Malle, S. Gugliemo, and A.E. Monroe. 2014. “A Theory of Blame,” Psychological Inquiry 25, pp. 147–86.

48.    For disaster recovery plans, see http://en.wikipedia.org/wiki/Disaster_recovery_plan.

49.    X. Lu, H. Wang, and J. Wang. 2006 Internet-Based Virtual Computing Environment (iVCE), http://link.springer.com/article/10.1007/s11432-006-2030-6#page-2. Accessed Jan. 21, 2015

50.    D. Elliot, E. Swartz, and B. Herbane. 1999. “Just Waiting for the Next Big Bang: Business Continuity Planning in the UK Finance Sector,” Journal of Applied Management Studies 8, pp. 43–60, p. 48.

51.    J. Hoffer. January, 2001. “Backing Up Business—Industry Trend or Event,” Health Management Technology. Jan; 22 (1): p. 70. www.healthmgttech.com Accessed Jan. 21, 2015

52.    Public Safety Canada, http://www.publicsafety.gc.ca/cnt/rsrcs/pblctns/bsnss-cntnt-plnnng/index-eng.aspx. Accessed Jan. 21, 2015

53.    Avalanche and Weather Programs in BC, http://www.th.gov.bc.ca/avalanche_weather/. Accessed Jan. 21, 2015

54.    Developing a Good Plan “B,” http://www.mindtools.com/pages/article/newLDR_51.htm. Accessed Jan. 21, 2015

55.    F. Dalton. 2005. “Poor Delegation Can Be Categorized as Either Inadequate or Disabling,” Delegation Pitfalls, Association Management 57, no. 2, p. 65.

56.    M. Brown and C. Hayes. 1998. “Management by Delegation,” Black Enterprise 28, no. 7, p. 76.

57.    C.O. Longenecker1991 “The Delegation Dilemma,” Supervision 52, no. 2, p. 3. Academic OneFile.

58.    J. Knippen and T.B. Green. 1990. “Delegation,” Supervision 51, no. 3, p. 7.

59.    N. Venky. 2002. “Delegation and Innovative Compensation,” Accounting Review. Apr2002, Vol. 77 Issue 2, p379-395

60.    D. Walsh. February, 2010. Crain’s Crain’s forum tackles financing, hurdles for second-stage companies Detroit Business, 26, no. 7, p. 17, 3/5p.

61.    M. Côté. January, 2010. “Managing the Monster,” CA Magazine [Serial Online], 143, no. 1, p. 52.

62.    R. Fleming, 2009. “The Role of Effective Delegation in Professional and Organizational Success.” Business Renaissance Quarterly 4, no. 3, pp. 153–61.

63.    F. Achampong. 2010. “Integrating Risk Management and Strategic Planning,” Planning for Higher Education 38, no. 2, pp. 22–7.

64.    B. Honig. November 25, 2008. “Success Can’t Be Planned; Management. National Post, FE.12” (Document ID: 1603014981), Retrieved August 8, 2009, from Canadian Newsstand Core.

65.    J. Heskett. 2104. “How Relevant Is Long-Range Strategic Planning?” Harvard Business School, Working Knowledge, http://hbswk.hbs.edu/item/7341.html. Accessed Jan. 21, 2015

66.    M.C. Lauenstein. 1985. “Strategic Planning in Japan.” Journal of Business Strategy 6, no. 2, pp. 78–84.

67.    A.R. Pacios. 2004. “Strategic Plans and Long-Range Plans: Is There a Difference?” Library Management 25, no. 6/7, pp. 259–69.

68.    W. Bozeman and J. Addair. 2010. “Strategic Planning for Educational Excellence.” Techniques: Connecting Education and Careers 85, no. 1, pp. 10–12.

69.    Lewis Carroll. Alice in Wonderland, http://www.goodreads.com/quotes/449586-alice-would-you-tell-me-please-which-way-i-ought. Accessed Jan. 21, 2015

70.    R. Ashkenas. 2010. Simply Effective: How to Cut through Complexity in Your Organization and Get Things Done (Boston, MA: Harvard Business Press).

71.    Freedom, http://macfreedom.com/.

72.    Isolator, http://willmore.eu/software/isolator/.

73.    LeechBlock, http://leechblock.en.softonic.com/.

74.    Xybernic, http://www.xybernic.com/.

75.    Stefan vd Browser Extensions, http://www.stefanvd.net/.

76.    Ulysses (for Mac), http://www.the-soulmen.com/ulysses/.

77.    Literature & Latte—Scrivener, http://www.literatureandlatte.com/scrivener.html.

78.    Hog Bay Software, http://www.hogbaysoftware.com/products/writeroom.

79.    JJAFULLER.COM, http://jjafuller.com/dark-room/

80.    SourceForge, http://sourceforge.net/projects/whitespace/.

81.    B. Schwartz. 2004. The Paradox of Choice: Why More Is Less. How the Culture of Abundance Robs Us of Satisfaction (NY: HarperCollins).

82.    M. Reining. 2007. Stop Offering Your Customers Too Many Choices, http://blog.mindvalleylabs.com/stop-offering-your-customers-too-many-choices/218/. Accessed Jan. 21, 2015

83.    F. Shane. 2005. “Cognitive Reflection and Decision Making,” Journal of Economic Perspectives 19, no. 4, pp. 25–42.

84.    C.B. Parselle. 2005. Analytical/Intuitive Thinking. Mediate.com, http://www.mediate.com/articles/parselle6.cfm. Accessed Jan. 21, 2015

85.    R. McGeal. 2007. “The Internet Is Self-Correcting,” Raise the Hammer. https://raisethehammer.org/article/603. Accessed Jan. 21, 2015

86.    J. Nielsen. 1994. “Heuristic Evaluation,” In Usability Inspection Methods, eds. J. Nielsen and R.L. Mack (New York, NY: John Wiley & Sons).

87.    J. Nielsen. 1995. “10 Usability Heuristics for User Interface Design,” http://www.nngroup.com/articles/ten-usability-heuristics/. Accessed Jan. 21, 2015

88.    Statistics Canada. 2008. “Canadian Annual Business Insolvency Rates by Province and Economic Region for the Period of 2000–2008,” http://www.ic.gc.ca/eic/site/bsf-osb.nsf/eng/br01821.html. Accessed Jan. 21, 2015

89.    Industry Canada, Key Small Business Statistics, January 2009, http://www.ic.gc.ca/eic/site/sbrp-rppe.nsf/eng/rd02345.html. Accessed Jan. 21, 2015

90.    Source: Statistics Canada, Small and Medium-Sized Enterprises Data Warehouse, July 2008.

91.    Dun & Bradstreet, www.dnb.com.

92.    Risk Management Association, www.rmahq.org.

93.    Financial Research Associates, www.finresearch.com.

94.    Equifax, y and www.equifax.com.

95.    Sources for the tables:

          Industry Canada: http://strategis.ic.gc.ca/epic/internet/inbsf-osb.nsf/en/h_br01011e.html

          American Bankruptcy Institute:

          http://www.abiworld.org/AM/AMTemplate.cfm?Section=Home&TEMPLATE=/CM/ContentDisplay.cfm&CONTENTID=60229. Accessed Jan. 21, 2015

96.    U.S. Small Business Administration (SBA), Source: http://www.sba.gov/.

97.    U.S. Small Business Administration (SBA), http://www.sba.gov/localresources/district/fl/south/FL_MI_TRAININGARCHIVE.html. Accessed Jan. 21, 2015

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