CONTENTS
Approaches to organization—Setting objectives—Time span covered by objectives—Coverage—Primary objective, profit—Secondary objectives: marketing, product innovation, efficiency—Departmental objectives—Difficulties in setting objectives,
Determining objectives—Grouping activities—Span of control—Grouping to achieve economies of scale—Grouping to achieve co-ordination—Grouping by nature of activity—Conflict of factors—Co-ordination and committees—Co-ordination and divisionalization—Delegating authority—Decentralization and Divisionalization—Specifying responsibility or accountability for performance—Establishing relationships—Work organization.
III. THE HUMAN RELATIONS APPROACH
Individual needs and wants—Behaviour of work groups—Behaviour of the supervisor—Inter-group behaviour—Human relations and classical organization problems.
Systems definition—Systems approach to organization—Specifying objectives—Listing the sub-systems, or main decision areas—Analysing the decision areas and establishing information needs—Designing the communication channels for the information flow—Grouping decision areas to minimize communications burden—The systems contribution to classical organization problems.
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