Contents
Foreword by Maynard Webb (COO of eBay)
Chapter 1. Within and Beyond: Understanding the Role of the CIO
By Stuart Robbins and Al Pappas
Perspective 1: The Extended Enterprise CIO
Perspective 2: Back to the Basics—What is a CIO?
Background of the CIO—Technology Versus Business
Business Environments and the CIO's Role
Reporting Relationships, Hierarchy, and the CIO's Role
Understanding the Dynamic Role of the CIO
Chapter 2. Women CIOs
by Judy Armstrong
Why Single Out a Particular Group of CIOs?
Why Is IT Unfriendly to Women?
What Is IT Losing When Women Leave the IT Workforce?
What Do We Need to Change to Attract More Women into the IT Profession?
Why Do Some Women Prevail and Others Do Not?
What Is Different for Women CIOs in Their First 90 Days?
Who Are Some of the Successful Women CIOs, and Why?
Pat Anderson, CIO of Lockheed Martin's Space Systems
Polly Moore, Former CIO of Genentech
Chapter 3. The First 90 Days
by Mark Egan
Chapter 4. The Tao Perspective
by George Lin
An Indirect but Fundamental Approach
Creating a Business-Focused IT Organization
Leading by Example: Five Fundamentals for Better IT/Business Alignment
Uniting the Forces: Five Strategies to Align the Business
Be a Diplomat: Empower All Constituents to Seek Win-Win
Cultivate Business Partnership
Mandate Customer Participation in IT Projects
Sustaining Success: Two Practices
Improve People, Processes, and Organization Continually
Chapter 5. Communications: Communication Excellence in IT Management
by Brenda J. Fox
How to Break Down Stereotypes that Threaten Good Communication
Create Awareness of the Lines of Communication
Start Thinking Like a Service Organization
Essential Management Practices that Produce Good Communication
Understand the Company's Commitments, Schedules, and Dependencies
Be Explicit in Your Decision-Making Process
What to Keep in Mind When Implementing Communication Tools and Practices
Deliver Information that Each Group Requires
Communication Tools Depend on Accurate Process-Level Information
Tools Must Measure Project Status at All Levels
How to Make Yourself a Better Communicator
Be Aware of the Political Environment
How to Know When Communication Is Good
Measure Behavioral Improvements
Improvements in IT Business Fundamentals
Chapter 6. IT Organization
by Guy de Meester
Challenges in Determining the Ideal IT Organization
Centralized Versus Decentralized Organizational Structure
Network and System Administrator Functions
Applications Support Functions
Reflections on Critical Information Systems Functions
Database Administrator Function
Desktop, Helpdesk, and System Administration Support
Decisions and Topics Impacting the Organizational Model
Policies and Procedures: Impact on the Organization
Roles and Cooperation of Functional Departments
Effect of Budget Type on Organization Model
Remote Management and Its Implications
Business Drivers: Impact on the Organization
Internet Support and Implications
Insourcing or Outsourcing: Impact on the Organization
Mergers and Acquisitions: Impact on the Organization
The IT Organization in Down Times
Final Comments on IT Organizations
Chapter 7. Governance
by Danny Maco
Considerations Related to Governing Bodies
Creating a Governance Model for Your Organization
Putting a Governance Model in Place
Managing Expectations for Governance
How Much Energy Should Be Committed to Governance?
Effect of Acquisitions on Governance
Chapter 8. Architecture
by John Dick, Holly Simmons, Maureen Vavra, and Steve Zoppi
The Classic Architecture Approach
Enterprise Architecture Overview
Planning for an Enterprise Architecture
Budgeting for an Enterprise Architecture
Structuring an Organization to Support Your Enterprise Architecture
Architectural Review and Fit Assessments for Systems, Technology, Major Changes
Change Management at the Meta and Operational Level: A Critical Success Factor
Overview of the Functional Roadmap
Drilling Down in the Functional Roadmap
Multitier Architecture, Layer by Layer
The Distributed Data Access Layer
The Applications and Database Layers
The Interenterprise Integration Layer
Developing a Strategic IT Portfolio
Chapter 9. Strategic Outsourcing
by Bharat C. Poria
Conclusion: Trends and Opportunities
Chapter 10. IT Workforce
by Dean Lane
Five Basics for Retaining IT Professionals
A Can-Do Attitude Cannot Be Beat
Chapter 11. Strategic Planning
by Maureen Vavra and Dean Lane
The CIO's Planning Role within the Business
Follow the Corporate Strategic Plan?
Systems Planning and the Business
IT Plans in a Technology-Oriented Company
Approaches to Setting Strategic Goals and Objectives
Situational Analysis: The SWOT Model
Scenario Analysis and Impact Assessment
Plans your IT Organization Must Have
Managing to Plan an Ongoing/Evergreen Planning
Milestones for Applications Portfolio Planning and Project Management
Rough Order of Magnitude (ROM)
High-Medium-Low and Variations
The Big Picture and Feedback Loop
Chapter 12. IT Infrastructure Management and Execution
by Joe Feliu
Focus Areas in Human Resources
Company New Employee Orientation
Training and Staff Development
Chapter 13. Budgeting
by Bob Denis, Maureen Vavra, John Dick
Building Blocks for a Strong Budget
Budget Feeds: Significant Influencing Factors to Consider
Strategic Versus Sustaining Capital Expenditures
IT Spending as a Function of Revenues
Other Useful Ratios and Metrics to Consider
A Simplified Budget Generation Process
Chapter 14. Marketing the Value of Information Technology
by Judy Armstrong and Steven Zoppi
The Importance of IT (to Everyone)
PEST and SWOT (Conceptual Overview)
Operational Excellence: How Will They Know You Are Excellent?
Success Stories in Effective Communication
Marketing Advocate: The Credible Individual
Borrowing From Established Best Practices
Chapter 15. The Metrics of IT: Management by Measurement
by Shel Waggener and Steve Zoppi
CFO—Credible Financial Obfuscation
CEO—Cross-Examining Opportunity
Back to Basics—Breaking the Cycle
Management by Measurement—Keep It Simple
Money Metrics—You Are What You Eat
Some Final (and Initial) Thoughts
Chapter 16. Ladder of Business Intelligence: A Systematic Approach to Success for Information Technology
by James E. Cates
The Ladder of Business Intelligence
Defining the Stages of the LOBI
An Example Using the LOBI Model