Index

Action learning, 39

Active conversations, 22

Affirmation, 49

AI. See Appreciative Inquiry

Ambiguity

and confusion, 92

living with, 90–91

in role definitions, 58

Appreciative Inquiry (AI), 50, 82–83

Art, engaging with, 101

Assumptions and beliefs, 69

Authenticity, 49–50

 

“Being influenced”, 50

Beliefs, 69

Berger, P.L., 22

Boccalandro, Bea, 7

Bolton, Gillie, 38

Booker, Christopher, 77

“bottom-up” approach, 46

Bushe, G.R., 28–29

 

Caldwell, R., 36

Cameron, L., 89

Carnegie, Dale, 48

Co-designing, 3, 5, 13, 15

conversing, 21–30

culturing, 65–74

empathizing, 11–19

influencing, 43–51

languaging, 85–93

leading for learning, 33–41

purposing, 1–10

reflecting, 95–103

role-shaping, 53–62

storytelling, 75–83

Co-purposing, 8

Coaching, 38

Collaboration, 47

Collaborative research processes, 17

Collective ownership, 48

Collective practice, 92

living with ambiguity and confusion, 92

using cooperative inquiry, 60–62

working with languaging, 92–93

Collective reality, 79

Command-and-control approach, 43, 46

Compassion, 12–13

Complex system, 88

Confusion, 6, 89

Consciousness, 55, 86

Context, 34

Conversing/conversations, 50, 73

becoming conversationalist, 26–28

defined, 21

idea of, 21–23

implications for practice, 26–30

importance of, 23–26

reflection and action, 30

Cooperative inquiry, 40, 60–62

Counselling, and psychotherapy, 102–103

Culturing

defined, 67–68

defining organizational culture, 66–67

idea of, 65–68

implications for practices, 71–74

importance of, 68–70

reflection and action, 74

 

De Bono’s thinking hats, 17

Degree of caring, 15

Dempster, N., 34

Designing conversations, 22

Dewey, J., 96

Dialogic Organization Development, 28–29

Differences, 69

Distributive leadership, 36

Diversity, in empathetic approach, 15

Dramaturgy, 55–56

 

Emotional burnout, 18

Empathetic distress, 18

Empathizing, 11–19

idea of, 11–14

implications for practice, 16–18

importance of, 14–16

reflection and action, 18–19

Empathy, 12

Empowerment, 46

Encouragement, 14

Epstein, R., 96

Executive coaching, 102

 

Fifth Discipline, The (book), 4, 35

Finlay, L., 96

Focus groups, 17

Forman, Janis, 76–77

Freytag, Gustav, 77

 

Goffman, Erving, 55–56, 60

 

Health care systems, vision of, 4–5

Helyer, R., 96

Heron, John, 40

Host conversations, 73

Hosting, of conversations, 26

How To Win Friends and Influence People (book), 48

Human agency, 35

Human realities, 22, 23

 

Identities, 79

Inclusion, enabling, 68

Inclusivity, 72

Individual practice, questions for inquiry, 59–60

Influencing

idea of, 43–46

implications for practice, 48–51

importance of, 46–48

reflection and action, 51

skills, 45

Inquiry/inquiring, 38

groups, 61–62

and learning, 70

questions for, 59–60

Intentionality, 28, 33–34

Interpersonal influencing, 49–50

 

Jay, J.K., 95

Johnson, K.L., 95

Jones, P.H., 22

Journal, for ourselves, 100

“journey maps”, 13

 

Knowledge, 44–45

 

Language, 23, 69, 73

as process, 87

Languaging

as complex system, 89–90

idea of, 85–87

implications for practice, 90–93

importance of, 87–90

reflection and action, 93

socially constructing our realities, 85–87

Larsen-Freeman, D., 89

Leadership, 48

shaping, 70

Leading for learning

idea of, 33–36

implications for practice, 38–41

importance of, 37

with others, 39–41

own learning, 38–39

reflection and action, 41

Learning stories, 39

Listening, 14, 24, 45, 49, 81

effective, 27

to others, 27

for shared meaning, 27

to yourself, 27

Luckmann, T., 22

 

Marshak, R.J., 28–29, 90

Marx, Karl, 55, 86–87

Meaning-making space, 25

Mentoring, 39, 102

Meta-cognition, 96

Mindsets, 87

Mission, 2

 

Needs, acknowledging, 68, 72–73

Networking, 45

Noticing, 45

One-to-one conversations, 101–102

Open communication, 71

Open Space, 29–30, 50

Opportunities, 48

Organizational culture, defining, 66–67

Oshry, Barry, 38–39

 

PAR. See participatory action research

Participatory action research (PAR), 40

Personal ownership, 48

Personal practices, 90

engaging with art, 101

enhancing interpersonal influencing, 49–50

keeping a journal, 100

living with ambiguity, 90–91

reading with reflection in mind, 101

taking a walk, 101

working with languaging, 91

writing a story, 100

Personal values, 28

“personas”, 13

Physical presence, 24

Pictorial representations, 51

Podcasts, 92

Potential for cohesion, 15

Power, in complex systems, 43–44

Proactive culturing, 71

Proactivity, 70

Psychotherapy, 102–103

Purposeful culture, 8

Purposing, 49

background, 2

defined, 6

first dimension of, 3

idea of, 1–3

implications for practice, 5–9

importance of, 3–5

and meaning, 6

reflection and action, 9–10

second dimension of, 3

streams of actions, 6–9

 

Questioning, 49

 

Reality

creating, 86

re-creating shared, 86

Reason, Peter, 40

Reflecting

with another, 101–103

different perspectives, 95–97

experiences, 38

in groups, 103

idea of, 95–97

implications for practice, 100–103

importance of, 97–99

personal practice, 100–101

reflection and action, 103

Reflection, defined, 95–97

Reflective Practitioner, The (book), 96

Relational politics, 24

Responses, 18

Revans, Reg, 39

Role-shaping

idea of, 53–56

implications for practice, 59–62

importance of, 56–59

reflection and action, 62

theoretical perspectives, 54–56

Roles, in systems, 56–59

 

Schein, E.H., 66–67

Schön, D., 96, 97

Self-awareness, 28, 47, 91, 96

Self-insight, 99

Senge, Peter, 4, 35–36

Sense-making process, 78–79, 91

Shaw, Patricia, 22

Social constructionism, 54–55, 86

Social media, 48, 92

Social neuroscience, 12

Social reality, 22, 23, 35, 85–87

Social relationships, and empathy, 12

Speaking, 24

Storytelling, 100

in business contexts, 76–78

hint and tips on developing skills, 81

idea of, 75–78

implications for practice, 80–83

importance of, 78–80

power of, 75–76

reflection and action, 83

Stress, 99

Structural stability, 66

Swain, M., 87

System conflicts, 78

System-influencing capabilities, 50–51

System practice, 28–29

System-wide learning, 80

 

TED talks, 92

Temptation, 99

360 review processes, 58

 

User research, 13

Vaill, P.B., 6–7

Vision, 2, 4

 

Walking, 101

Warren, Howard, 7

Wheatley, Margaret, 21, 27

World Café, 29, 50, 73

Worldviews, understanding, 45