Chapter 43. Getting Ready for the Exams, and Farewell

ExamAlert

Warning! Don’t skip this chapter!

I impart some of the most vital things you need to know about taking the real exams here.

Getting Ready for the Exams

The CompTIA A+ certification exams can be taken by anyone; there are no prerequisites, but CompTIA recommends one year of experience as an IT support specialist. For more information on CompTIA and the A+ certification, visit https://certification.comptia.org/.

Also visit my A+ page at https://dprocomputer.com for information, additions, and updated errata.

To acquire your A+ certification, you need to pass two exams: the Core 1 (220-1001) and the Core 2 (220-1002). These exams are administered by Pearson VUE (https://home.pearsonvue.com/). You need to register with Pearson VUE to take the exams.

ExamAlert

I strongly suggest that you do not take both exams on the same day. Instead, take them a week or so apart (at least). Trust me on this.

Note

If you haven’t already, make use of the step-by-step checklists for each exam, located in the 220-1001 and 220-1002 introductions in this book.

Each exam consists of two types of questions:

  • Multiple-choice: These pose a question to you and ask you to select the correct answer (or answers) from a group of four or more choices. They are quite similar to the questions you’ve seen throughout this book.

  • Performance-based: These ask you to answer a question, complete a configuration, or solve a problem in a hands-on fashion. The questions might ask you to drag and drop information to the correct location or complete a simulation in an emulated or virtual system.

To master both types of questions, you will need to have a deep understanding of the theory, but you will also need hands-on skills. So, use the companion website materials (described in the Introduction), and practice on your actual computers as much as possible. This is, of course, imperative for the exams, but it is even more important for the real world. The more you install, configure, and troubleshoot real systems, the more you will be prepared for the job interview, as well as whatever comes your way once you have acquired a position within an organization.

ExamAlert

You’ve been warned! Practice as much as possible on the following:

  • ▸ Real desktop/laptop computer hardware and software

  • ▸ A SOHO router

  • ▸ Smartphones and tablets

  • ▸ Printers, displays, and other peripherals

An Important Note Regarding Exam Questions

This book does not offer the exact questions that are on the exam. There are two reasons for this:

  1. CompTIA reserves the right to change the questions at any time. Any changes, however, will still reflect the content within the current A+ objectives.

  2. The contents of the CompTIA A+ exams are protected by a nondisclosure agreement (NDA); anyone who sits an exam has to agree to this before beginning a test. The NDA states that the questions within the exams are not to be discussed with anyone.

So, I cannot tell you exactly what is on the exams, but I do cover all of the objectives within this book in order to give you the best chance of passing the exams.

In addition to the tear-out cram sheet in the beginning of this book (print version), one great way to study is to compile and use a “cheat sheet.” I am not saying to cheat (nor do I condone it); this is more of a key facts document, containing things that you want to memorize, or have a hard time memorizing, such as numbers, acronyms, procedures, minimum requirements, and so on. Include whatever you feel would help you best.

Table 43.1 provides a partial example of a cheat sheet that you can create to aid in your studies. Fill in the appropriate information in the right column. For example, the first step of the six-step troubleshooting methodology is “Identify the problem.”

Table 43.1 Example Cheat Sheet

Concept

Fill in the Appropriate Information Here

The six-step troubleshooting methodology

1.

2.

3.

4.

5.

6.

List of commonly used ports

 

The laser imaging process

 

The malware removal process

 

Windows startup files

 

Commands and descriptions

(For example, ping tests to see whether other systems on the network are live.)

 

Etc.*

 

* Continue Table 43.1 in this fashion on paper. The key is to write down various technologies, processes, step-by-step procedures, and so on to commit them to memory.

Tips for Taking the Real Exams

Some of you will be new to exams. This section is for you. For other readers who have taken exams before, feel free to skip this section or use it as a review.

The exams are conducted on a computer and are composed of multiple-choice and performance-based questions. You have the option to skip questions. If you do so, be sure to mark, or “flag,” them for review before moving on. Feel free to mark any other questions that you have answered but are not completely sure about. This is especially recommended for the performance-based questions. In fact, you might choose to leave all of the performance-based questions until the end. That, of course, is up to you.

When you get to the end, there will be an item review section, which shows you any questions that you did not answer and any that you flagged for review. Be sure to answer any questions that were not completed.

The following list includes tips and tricks that I have developed over the years. I’ve taken at least 20 certification exams in the past decade and the following points have served me well.

General Practices for Taking Exams

  • Pick a good time for the exam: It would appear that the fewest number of people are at test centers on Monday and Friday mornings. Consider scheduling during these times. Otherwise, schedule a time that works well for you, when you don’t have to worry about anything else. Keep in mind that Saturdays can be busy. Oh, and don’t schedule the exam until you are ready. I understand that sometimes deadlines have to be set, but in general, don’t register for the exam until you feel confident you can pass. Things come up in life that can sometimes get in the way of your study time. Keep in mind that most exams can be canceled as long as you give 48 hours’ notice. (To be sure, check that time frame when registering.)

  • Don’t over study the day before the exam: Some people like to study hard the day before; some don’t. My recommendations are to study off the Cram Sheet and your own cheat sheets, but in general, don’t overdo it. It’s not a good idea to go into overload mode the day before the exam.

  • Get a good night’s rest: A good night’s sleep (7 to 9 hours) before the day of the exam is probably the best way to get your mind ready for an exam.

  • Eat a decent breakfast: Eating is good! Breakfast is number two when it comes to getting your mind ready for an exam, especially if it is a morning exam. Just watch out for the coffee and tea. Too much caffeine for a person who is not used to it can be detrimental to the thinking process.

  • Show up early: The testing agency recommends that you show up 30 minutes prior to your scheduled exam time. This is important; give yourself plenty of time and make sure you know where you are going. Know exactly how long it takes to get to a testing center and account for potential traffic and construction. You don’t want to have to worry about getting lost or being late. Stress and fear are the mind killers. Work on reducing any types of stress the day of and the day before the exam. By the way, you do need extra time because when you get to the testing center, you need to show ID, sign forms, get your personal belongings situated, and be escorted to your seat. Have two forms of ID (signed) ready for the administrator of the test center. Turn your cell phone or smartphone off when you get to the test center; they’ll check that, too.

  • Bring ear plugs: You never know when you will get a loud testing center or, worse yet, a loud test taker next to you. Ear plugs help to block out any unwanted noise that might show up. Just be ready to show your ear plugs to the test administrator.

  • Brainstorm before starting the exam: Write down as much as you can remember from the Cram and cheat sheets before starting the exam. The testing center is obligated to give you something to write on; make use of it! By getting all the memorization out of your head and on “paper” first, it clears the brain somewhat so that it can tackle the questions. I put paper in quotation marks because it might not be paper; it could be a mini dry-erase board or something similar.

  • Take small breaks while taking the exam: Exams can be brutal. You have to answer a lot of questions (typically anywhere from 65 to 90) while staring at a screen for an hour or more. Sometimes these screens are old and have seen better days; these older flickering monitors can cause a strain on your eyes. I recommend small breaks and breathing techniques. For example, after going through every 25 questions or so, close your eyes and slowly take a few deep breaths, holding each one for five seconds and then releasing each one slowly. Think about nothing while doing so. Remove the test from your mind during these breaks. It takes only about half a minute but can help to get your brain refocused. It’s almost a Zen type of thing; but for me, when I have applied this technique properly, I have gotten a few perfect scores. It’s amazing how the mindset can make or break you.

  • Be confident: You have studied hard, gone through the practice exams, created your cheat sheet—you’ve done everything you can to prep. These things alone should build confidence. But actually, you just have to be confident for no reason whatsoever. Think of it this way: You are great… I am great… (to quote Dr. Daystrom). But truly, there is no disputing this! That’s the mentality you must have. You are not being pretentious about this if you think it to yourself. Acting that way around others…well, that’s another matter. So, build that inner confidence and your mindset should be complete.

Smart Methods for Difficult Questions

  • Use the process of elimination: If you are not sure about an answer, first eliminate any answers that are definitely incorrect. You might be surprised how often this works. This is one of the reasons why it is recommended that you not only know the correct answers to the practice exam questions, you also know why the wrong answers are wrong. The testing center should give you something to write on; use it by writing down the letters of the answers that are incorrect to keep track. Even if you aren’t sure about the correct answer, if you can logically eliminate anything that is incorrect, the answer will become apparent. To sum it up, the character Sherlock Holmes said it best: “When you have eliminated the impossible, whatever remains, however improbable, must be the truth.” There’s more to it, of course, but from a scientific standpoint, this method can be invaluable.

  • Be logical in the face of adversity: The most difficult questions are when two answers appear to be correct, even though the test question requires you to select only one answer. Real exams do not rely on “trick” questions. Sometimes you need to slow down, think logically, and compare the two possible correct answers. Also, you must imagine the scenario that the question is a part of. Think through step by step what is happening in the scenario. Write out as much as you can. The more you can visualize the scenario, the better you can figure out which of the two answers is the best one.

  • Use your gut instinct: Sometimes a person taking a test just doesn’t know the answer; it happens to everyone. If you have read through the question and all the answers and used the process of elimination, sometimes gut instinct is all you have left. In some scenarios, you might read a question and instinctively know the answer, even if you can’t explain why. Tap into this ability. Some test takers write down their gut instinct answers before delving into the question and then compare their thoughtful answers with their gut instinct answers.

  • Don’t let one question beat you! Don’t let yourself get stuck on one question, especially the performance-based questions. Skip it and return to it later. When you spend too much time on one question, the brain gets sluggish. The thing with these exams is that you either know it or you don’t. And don’t worry too much about it; chances are you are not going to get a perfect score. Remember that the goal is only to pass the exams; how many answers you get right after that is irrelevant. If you have gone through this book thoroughly, you should be well prepared. You should have plenty of time to go through all the exam questions with time to spare to return to the ones you skipped and marked.

  • If all else fails, guess: Remember that the exams might not be perfect. A question might seem confusing or appear not to make sense. Leave questions like this until the end. When you have gone through all the other techniques mentioned, make an educated, logical guess. Try to imagine why the test would bring up this topic, as vague or as strange as it might appear.

Wrapping Up the Exam

Review all your answers. If you finish early, use the time allotted to you to review the answers. Chances are you will have time left over at the end, so use it wisely! Make sure that everything you have marked has a proper answer that makes sense to you. But try not to overthink! Give it your best shot and be confident in your answers. You don’t want to second-guess yourself!

Beyond the CompTIA A+ Certification

CompTIA started a policy on January 1, 2011. A person who passes the A+ exams will be certified for 3 years. To maintain the certification beyond that time, you must either pass the new version of the exams (before the three years are up), pass a higher level CompTIA exam (such as the Network+ or Security+), or enroll in the CompTIA Continuing Education (CE) Program. This program has an annual fee and requires that you obtain Continuing Education Units (CEUs) that count toward the recertification. There are a variety of ways to accumulate CEUs. See CompTIA’s website for more information.

After you pass the exams, consider thinking about your technical future. Not only is it important to keep up with new technology and keep your technical skills sharp, but technical growth is important as well; consider expanding your technical horizons by learning different technologies.

Usually, companies wait at least six months before implementing a newly released version of an OS or application on any large scale, but you will have to deal with it sooner or later—most likely sooner. Windows, Linux, macOS, Android, and iOS are always coming out with new versions. Consider keeping up with the newest versions and obtaining access to the latest software and operating systems. Practice installing, configuring, testing, securing, maintaining, and troubleshooting them.

To keep on top of the various computer technologies, think about subscribing to technology websites, RSS feeds, and periodicals, and read them on a regular basis. Check out streaming video tech channels on the Internet. Join computer Internet forums and attend technology conventions. After all, a technician’s skills need to be constantly honed and kept up to date.

The best advice I can give is for you to do what you love. From an IT perspective, I usually break it down by technology, as opposed to by the vendor or certification. For example, you might want to learn more about e-mail systems, or securing internetworks, or you might prefer to work on databases, build websites, develop apps—who knows! You are limited only by your desire. Whatever the field, learn as much as you can about that field and all its vendors to stay ahead.

Final note: I wish you the best of luck on your exams and in your IT career endeavors. Please let me know when you pass your exams. I would love to hear from you! Also, remember that I am available to answer any of your questions about this book via my website:

https://dprocomputer.com

Sincerely,

David L. Prowse

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