Index
- accountability
- agility and, 51–52
- cocreation and, 23
- framework for, 63
- peer-to-peer, 63
- recontracting for co-elevation and, 25–29
- action plans, 115–116
- adaptability, 11. See also radical adaptability
- resilience and, 69–70
- Adobe, 87, 179
- adversity, 1–3
- AEG, 76–77, 88
- affinity distance, 28
- Aflac Group, 35–37
- agility, 10, 49–68
- risk management and, 58–59
- risks in doing wrong, 66
- zooming in with rapid agile experimentation, 138–142
- Agostino, Rich, 54, 57–58, 66–67
- AI as a service, 133–134, 138
- Airbnb, 166
- Air Products, 43
- alignment, 60
- Allison, Ritch, 129
- Amazon Personalize, 134
- Ambrose, Rick, 93–97
- American Express, 189, 190–191, 201–202
- Amish culture, 29
- Anaplan, 44
- Anthem, Inc., 56–57, 58–59
- anxiety, 83
- Apple, 69, 203
- Association of National Advertisers, 200
- assumptions, 101–102, 125–126
- about macro environment, 104–108
- scenario planning and, 115
- asynchronous collaboration, 32–33
- attitudes, agility and, 54
- authority, leading without, 37–38
- automobile industry, 14–15, 123–124, 205, 206–207
- autonomy, driving downward, 56–59
- avatar systems, 135–136, 138
- barn-raisings, 29
- Barra, Mary, 123–124
- baseline change scenarios, 115
- Beat Burnout and Build Resilience, 85
- Becher, Jonathan, 113
- behavior
- modeling, 83–84
- reengineering, 159–160
- beliefs, 16–17, 21
- belonging, 2, 20. See also inclusion
- Benioff, Marc, 201
- Berez, Steve, 50
- Bergguen, Nicolas, 106
- Bergguen Institute, 106
- Best Buy, 196–197, 199, 204–205
- Best Buy Health, 204–205
- Birdstop, 139
- Bitcoin, 136–137
- BlackRock, 205
- blockchain, 136–137
- BNI, 131–132
- BP, 206
- breakout rooms, 30–31, 64
- break times, 78
- Brown, Brené, 33
- Bruce, Jan, 75
- Buffalo Niagara Medical Campus, 140–141
- Built to Last (Collins & Porras), 188
- bulletproofing, 63–65
- bureaucracy, 55–56
- Burning Man, 1–2, 13–14
- Burning Man effect, 21–23
- burnout, 75, 200
- business models, 11, 120–121, 123–148
- AI as a service and, 133–134
- avatar systems and, 135–136
- customer communities and, 142–147
- four steps for, 125–126
- guiding questions for, 148
- quantum computing and, 134–135
- technologies poised for exponential growth and, 128–138
- zooming in with rapid agile experimentation, 138–142
- zooming out to envision the future and, 126–128
- Buyology (Lindstrom), 23
- candor, resilience and, 73
- candor breaks, 34
- caring, showing, 77–78
- Carter, Dean, 181
- challenges, sharing, 77
- Chambers, Laura, 79–80
- champions, 191–192
- change
- making it last, 158–159
- openness to, 199–200
- purpose and, 188–189
- suspicion toward, 199
- sustaining, 198–199
- urgency of, 11
- chat platforms, 81
- China Airlines, 4
- Christensen, Clay, 153
- Cisco, 134
- Clade X exercise, 119
- Clegg, Cathy, 4
- Clementi, Mike, 39–41, 168–169
- Clubhouse, 146
- coaches and coaching, 22
- agility and, 60
- expanding your personal, 45–47
- cocreation, 23–34, 38
- resilience and, 70
- co-elevation, 7, 23–34
- at Fox Factory, 24–26
- recontracting for, 25–29
- resilience and, 70, 72
- collaboration
- asynchronous, 32–33
- behaviors for successful, 20–21
- breakout rooms for, 30–31
- cocreation through co-elevation and, 23–34
- during the Covid-19 pandemic, 4–5
- cutting back on meetings and, 32–33
- earning permission to lead and, 37–38
- external partnerships and, 41–45
- guiding questions for, 47–48
- high-return practices for, 30–34
- through inclusion, 10, 19–48
- online tools for, 33–34
- personal-professional check-ins and, 33
- relationship and empathy in, 33
- serving, caring, sharing and, 35–37, 38
- spatial web and, 137–138
- collapse change scenarios, 115
- Collins, Jim, 188, 205
- commitment, 2
- to building resilience, 76
- co-elevation and, 28–29
- serving, caring, sharing, 35–37, 38
- communication
- agility and, 51–52
- candor breaks for, 34
- for collaboration, 21
- in collaborative problem-solving, 31–32
- communities, customer, 142–147
- community, 193–194
- compassion, 73
- competition, 11–13
- competitive advantage, 12
- cone of plausibility, 99
- conflict avoidance, 21
- Congiu, Frank, 43–45
- connection, personal-professional check-ins and, 33. See also relationships
- consensus, 31
- constraints, 158
- Cook, Tim, 69
- counseling, 88–89
- courage, 16–17
- Covid-19, 2
- agility in, 49–50
- assumptions and, 125–126
- cocreation of solutions during, 79–80
- collaboration through inclusion in, 19–20, 21–23
- connection during, 28–29
- customer limits during, 52–54
- disruption from, 3–4
- face masks, 186–187
- foresight and, 93–97
- future of work and, 7–9
- hierarchical structures and, 37
- labor shortages during, 210–213
- meaning making from, 12–13
- mental health and, 83
- performance-pressure fatigue in, 81
- pipeline/supply chain disruption, 41–45
- preparedness for, 98
- resilience and, 72
- unity and, 9
- work disruption during, 3–5
- work from home and, 172
- work–life balance in, 84
- creativity
- adversity and, 1–3
- disasters and, 12
- crisis-agile methods, 49–51. See also agility
- sprints in, 59–60
- criticism, candor breaks for, 34
- cross-functional work, 153–154, 179
- crowd labor, 162–163
- crowdsourcing, 39–41, 109
- gig platforms, 167
- purpose and, 194–195
- cryptocurrencies, 136–137
- cultural capital, 177–178
- culture
- of continuous learning, 118–121
- of inclusion, 20
- of psychological safety, 28
- purpose and, 195
- reinventing organizational, 23
- scenario planning and, 117
- for sustaining agile, 67
- customer-centricity, 47
- customers
- communities of, 142–147
- data, 129
- value for, 52–56
- of your customers, 201
- customers, onboarding, 164–165
- cyber-war-game exercises, 118–119
- Dator, Jim, 114
- decision dials, 161
- decision-making, 50
- democratization of, 145–147
- foresight and, 119–120
- time horizon for, 100–103
- DeJulio, James, 147
- delivery models, 142
- Dell, 44, 65–66
- Dell Technologies, 126
- Deloitte, 89, 126
- Delta Air Lines, 49, 50, 202
- dematerialization, 132–133, 138
- democratization, 133, 142, 145–147
- demonetization, 133
- Dennison, Mike, 24–26
- depression, 83
- Diamandis, Peter, 45, 132–134
- Diaspora Co., 4
- digital sandboxes, 56–57, 58–59
- digital transformation, 7, 126
- at Domino’s, 128–130
- at Dow, 41–42
- digitization, 132
- Discovery, 202–204
- Disney, 188
- disruption, 3
- democratization and, 145–147
- technology and, 132
- diversity
- breakout rooms and, 30–31
- purpose and, 193–194
- in STEEP analysis, 105
- in work location and workers, 163
- zooming in and, 142
- Doing Agile Right (Elk, Rigby & Berez), 50, 65
- Domino’s Pizza, 128–130
- DoorDash, 128–129
- Dow, Inc., 41–42
- Dropbox, 32
- Drucker, Peter, 97, 177
- Durant, Billy, 124
- Dweck, Carol, 72
- early adopters, 106
- Easterly, Jen, 108–109
- economic factors, 104–108
- ecosystems, internal vs. external, 168–169
- Edmondson, Amy, 30, 200
- electric vehicles, 14–15, 123–124, 206–207
- Elk, Sarah, 50, 51, 65
- empathy, 33, 73, 75–76
- employee engagement, 39, 44–45, 86–87, 194–195
- empowerment, 47
- enterprise agile, 49–68
- biweekly sprints in, 59–62
- crisis-agile methods and, 49–51
- customer value in, 52–56
- defined, 50–51
- guiding questions for, 67–68
- scaling to sustain innovation and, 65–67
- team autonomy and, 56–59
- team feedback and, 62–65
- enterprise risk radar, 110–113
- environmental factors, 105, 111–112
- Lego workforces and, 176
- Equinor, 205–206
- Estonia, 118–119
- Etsy, 186–187, 195–196
- experimentation, 54
- agile, 58
- biweekly sprints for, 59–62
- zooming in through, 138–142
- Exponential Organizations (Ismail), 192
- EY, 44
- failure
- agility and, 54
- co-elevation and, 25
- Farmers Insurance, 87
- fatigue, 5
- crisis agile and, 51
- isolation, 81–82
- performance-pressure, 81
- resilience and, 70
- FedEx, 202
- feedback
- positive, resilience and, 76–77
- for teams, 62–65
- Ferrazzi, Keith, 2
- Ferrazzi Greenlight, 5
- external partnerships, 43–45
- on inclusion, 20
- offshoring at, 175
- team benchmarking survey, 27–28
- on team meetings, 64
- zooming in at, 139
- Filipova, Mariya, 56–57, 149–150, 154, 176–177
- financial lens, 155–156
- Fink, Larry, 205
- first principles perspective, 124–125
- First Quadrant Advisory, 152, 157
- foresight, 93–121
- assessment matrix in, 110–113
- culture of continuous learning and, 118–121
- defined, 90
- detecting threats and opportunities, 100–108
- developing active, 10
- guiding questions for, 121
- importance of, 98
- at Indeed, 213
- integrating into operations, 103–104
- iteration in, 112–113
- learning, 100
- purpose of, 97
- questions to answer for, 98–99
- scenario planning and, 113–117
- signal assessment and prioritization in, 108–113
- STEEP analysis for, 104–108
- strategic planning and, 97–98
- Foster, Gary, 89
- Fox Factory, 24–26
- Frazee, David, 61, 200
- Fusion Resilience Center, 108
- Futter, Dan, 41–42
- Future Crimes Institute, 106
- Futureloop, 133–134
- GAF, 194
- Garcia, Fabian, 39–41
- Gartner, 81
- Gates, Bill, 98, 192
- GE, 89
- Geek Squad, 205
- General Motors (GM), 4, 49, 123–124, 125, 198, 199, 205, 206–207
- generosity, 74
- gig economy, 165–168
- Ginger, 83
- GitHub, 134
- GitLab, 32
- givers gain, 131–132
- GM. See General Motors (GM)
- Go Forward to Work (GFTW), 6, 15–16
- on business models, 125–126
- diagnosing team resilience and, 71–75
- fellows, 44
- inclusion and, 20
- purpose and, 201
- teaming out at, 46–47
- Gohar, Kian, 2
- Goodman, Marc, 106
- Google, 202
- Gore, Adrian, 202
- Gowrappan, Guru, 86
- Grammarly, 134
- Grant, Adam, 119–120
- grati-osity, 74
- gratitude, 74
- Great Chicago Fire, 12
- Grey Horse Communications, 78
- growth mindset, 72
- Grubhub, 128–129
- Gympass, 89
- Hagel, John, 126, 138
- Happify Health, 85
- Headspace, 72, 86–88, 89
- health insurers, 164–165
- Discovery, 202–204
- Wellmark Blue Cross Blue Shield, 161–163
- The Heart of Business (Joly), 196
- heat maps, 156
- Hines, Andy, 114
- hiring, for resilience, 79
- Hlivko, Paul, 161–163
- Home Depot, 78, 82, 84
- “How Virtual Teams Can Outperform Traditional Teams” webinar, 22
- Hsieh, Tony, 102, 187
- human capital, 177–178
- humility, 74, 198
- Hyams, Chris, 213
- IBM, 44
- ID360, 85
- Idekoba, Hisayuki “Deko,” 210
- Igor Institute, 169–171
- inclusion
- agility and, 61–62
- collaboration through, 10, 19–48
- as core capability, 21
- external partnerships and, 41–45
- at Fox factory, 24–26
- guiding questions for, 47–48
- hybridizing teamwork for, 39–41
- zooming out and, 128
- Indeed, 210–213
- independent observers, 77
- innovation
- adversity and, 1–3
- affinity distance and, 28
- disasters and, 113
- questioning assumptions and, 101–102
- scaling to sustain, 65–67
- insight, adversity and, 1–3
- Internet of Things, 130
- Ismail, Salim, 192
- IsoKing, 4
- isolation fatigue, 81–82
- labor shortages, 210–213
- Lakhiani, Vishen, 45
- Lavelle, Sera, 78, 83
- leadership
- agility and, 57–58
- in co-elevating teams, 25, 27–29
- competencies, 9–10
- crisis-agile, 51
- earning permission for, 37–38
- enterprise agility and, 49–68
- learning mindset and, 139
- mental health support and, 83–84, 85–86
- in the new world of work, 13–15
- purpose and, 189–190
- in recontracting, 27–29
- resilience support and, 76–79
- serving, caring, sharing, 35–37, 38
- soft skills of, 4
- transformative, 12
- Leading Without Authority (Ferrazzi), 26
- learning, continuous, 118–121
- learning management systems, 178–179
- learning mindset, 139
- Lego block workforces, 11, 149–183
- critical questions for, 152
- deciding what workforce to engage, 160–169
- deciding where they will work, 169–176
- deciding where to focus, 155–156
- defined, 151
- determining what work needs to be done and, 153–160
- ecosystems and, 168–169
- executing the transition to, 176–182
- guiding questions for, 182–183
- human or algorithmic, 164–165
- in-person or remote, 172–174
- onshore or offshore, 174–175
- open vs. closed environment and, 176
- overview of, 151–153
- performance assessment for, 179–180
- pixelating and reimagining jobs for, 156–159
- reeingineering behavior for, 159–160
- reskilling, 180–182
- traditional vs. gig employment and, 165–168
- training, 178–179
- Levitt, Theodore, 124–125
- LHH, 43, 72, 85
- Lindstrom, Martin, 23
- LinkedIn, 193
- listening, 77–78, 88–89
- Locked Shields, 118–119
- Lockheed Martin Space, 93–97, 100
- loss-framed incentives, 203
- Lyft, 166
- LyondellBasell Industries, 42–43
- machine learning, 133–134
- Make Your Mark, 144–145
- Martin, Bill, 76–77, 88
- Massachusetts General Hospital, 150
- Massachusetts Institute of Technology, 181
- massive transformative purpose, 192
- MaxEdge, 130–131
- McGruder, Telva, 20
- meaning making, 12–13
- meditation, 86–88
- meetings
- biweekly sprints and, 59–60
- cutting back on, 32–33
- temperature checks before, 82
- walking, 78
- mental health, 83–90
- physical wellness and, 89–90
- stigma around, 87
- meQuilibrium, 75
- Merrill Lynch, 46
- metrics, biweekly sprints and, 59–62
- micromanaging, 57–58
- Microsoft, 192–193
- Milken, Mike, 127
- Miller, Jeff, 178
- Miller, Virgil, 35–37
- mindfulness, 86–88
- mindset
- agile, 54
- growth, 72
- leading-without-authority, 37–38
- of learning, 139
- positive intent, 74
- Mind Share Partners, 85–86
- Misner, Ivan, 131–132
- mission, 2, 60, 64–65, 189. See also purpose
- modeling behavior, 83–84
- Moderna, 81
- morale, 39
- Morgan Stanley, 108–110
- Morken, CeCe, 86–88
- motivation, 188–189, 200
- Mulcahy, Simon, 185–186
- Mural, 34
- Murugappan, Vijay, 152, 155–156
- Naam, Ramez, 106
- Nadella, Satya, 192–193
- Nadig, Vinay, 157, 164–165
- National Aeronautics and Space Administration (NASA), 95
- National Basketball Association, 101
- National Instruments, 29
- Navistar, 206
- Netflix, 178
- new equilibrium change scenarios, 115
- Newland, Ted, 117
- New Relic, 85–86
- New York Central Railroad, 206
- NI, 29
- non-fungible tokens, 136–137
- NOV, 130–131
- Nuro, 129
- NY Health Hypnosis & Integrative Therapy, 78
- Paradise, California, fires, 87
- partnerships, deepening external, 41–45
- Patagonia, 181, 182
- Patno, Tim, 82
- PayPal, 89, 102
- peer-to-peer accountability, 63–65
- performance, 22
- assessing Lego blocks, 179–180
- pressure fatigue, 81
- resilience and, 72–73
- performance lens, 156
- personal fulfillment, 198
- personal-professional check-ins, 33
- philanthropy, 193–194
- Phuket, Thailand, tsunami, 16–17
- physical health, 89–90
- pixelating, 156–159, 160, 180–181, 213
- platform as a service, 131
- plausible futures, 99
- Plechaty, Brenda, 88
- political factors, 105
- Porras, Jerry, 188
- portfolio of risks, 108
- positive intent, 74
- premortems, 63
- problem-solving, 50
- agility and, 54
- breakout rooms for, 30–31
- collaborative, 31–32
- product development cycle, 7
- productive perseverance, 74
- productivity, 62–63, 164
- taking breaks and, 78
- professional development, 22
- personal coaches and, 45–47
- project briefs, 60
- Project Thrive, 80
- psychological safety, 28, 30–31, 77
- psychotherapy, 88–89
- Pulier, Eric, 137–138
- purpose, 182, 185–207
- defining, 193–194
- emotional connection with, 191–192
- exploring, 192–196
- guiding questions on, 207
- importance of, 188
- at Indeed, 211–212
- as a movement, 188–189
- ownership and, 196–202
- radical adaptability and, 202–207
- purpose-driven companies, 204–205
- PwC, 137
- Race, Mary-Clare, 72
- radical adaptability, 1–17
- adversity and, 1–3
- blueprint for, 9–11
- champions for, 191–192
- defined, 9–10
- ethos of, 15
- foresight in, 98
- purpose and, 188, 202–207
- research on, 6
- shaping the future and, 15–17
- railroads, 124–125, 206
- Rand, Kristin, 81
- recontracting, 25–29
- Recruit Group, 210
- Reddit, 145–146
- reengineering behavior, 159–160
- reframing, 99–100
- Reid, David, 131
- relationships
- collaboration and, 33
- personal-professional check-ins and, 33
- team resilience and, 69–70
- remote work, 22
- co-elevation and, 28–29
- during Covid, 19–20
- expanding your personal coaches and, 45–47
- Lego workforces and, 172–174
- positive feedback and, 76–77
- recontracting and, 27
- report-outs, 64
- resilience, 10, 69–91
- adaptability and, 69–70
- break times and, 78
- building each other’s, 76
- cocreating solutions and, 79–82
- counseling and therapy and, 88–89
- defined, 69
- diagnosing your team’s, 71–75
- guiding questions on, 90–91
- healthy routines and, 82
- high-return practices for supporting, 75–79
- hiring for, 79
- importance of, 70, 90
- indicators of team, 72–75
- meditation and mindfulness for, 86–88
- mental health support and, 83–90
- positive feedback and, 76–77
- training, 84–85
- reskilling, 180–182
- resolve, 16–17
- resourcefulness, 73
- resources, 64–65
- responsibility
- mutual, 62–63
- shared, recontracting for, 25–29
- Rifkin, Dan, 140–142
- Rigby, Darrell, 50
- risk
- detecting threats and, 100–108
- in doing agile wrong, 66
- enterprise radar for, 110–113
- foresight and, 100
- management of, 58–59
- portfolio of, 108
- purpose and, 190–191
- upside of, 108
- Robinhood, 146
- Roger, Eddie, 53
- Roubini, Nouriel, 106
- routines, healthy, 82
- Salesforce, 44, 185–186, 201
- San Jose Sharks, 113–114, 116–117
- SAP, 44
- scalable wins, 176–177
- scaling to sustain innovation, 65–67
- scenario planning, 113–117
- scrum masters, 60
- scrums, 60
- security agility, 57–58
- self-awareness, resilience and, 75–76
- self-management, 64–65
- separate-services approach, 155
- serving, caring, sharing, 35–37, 38
- shared-talent platforms, 168–169
- sharing economy, 166–168
- Sharma, Anup, 42–43
- Shell, 117
- Sibly, 88
- Sieg, Andy, 46
- silos
- agility and, 54
- teaming out vs., 34–38
- Silverman, Josh, 186
- simulation exercises, 118–119
- six Ds, 132–133
- sleep apnea, 140–142
- Small Business Saturday, 201–202
- Smith, Tilly, 16–17, 98
- Sobbott, Susan, 187, 189, 190–191, 193, 194, 195
- sociological factors, 104–108
- soft skills, 4
- software as a service, 134
- solutions, cocreating, 79–82
- SpaceX, 166
- Spahr, Tom, 78, 84
- spatial web, 137–138
- Spatial Web, 137–138
- sports
- National Basketball Association, 101
- San Jose Sharks, 113–114, 116–117
- Spotify, 147
- Sprake, Colin, 144–145
- sprint zero, 60
- SSCA, 178
- stakeholders, 63, 194–195, 196–197
- Starbucks, 190
- Starkloff, Eric, 29
- Starwood Hotels, 127
- STEEP forces, 104–108, 110–113
- Stejskal, Taryn Marie, 72
- Stewart, Mark, 94–97
- stories, sharing, 77, 198
- strategic lens, 155
- strategic planning, 97–98, 127–128
- strategy, purpose and, 204–205
- stress, 5, 79–81
- Student Navigator Network, 143–144
- Substack, 147
- Sullivan, Andrew, 147
- Sumekh, Rachel, 143–144
- Sun Microsystems, 166
- supply chains, 175
- support, mutual, 7, 26
- sustainability, 9, 193–194
- of change, 198–199
- foresight and, 103–104
- of innovation, 65–67
- leadership style, 15
- Swinmurn, Nick, 102
- Swipe Out Hunger, 143–144
- Synchrony, 44
- Target Corporation, 52–55, 57–58, 60, 66–67
- teaming out, 34–38, 46–47
- agility and, 61–62
- to explore purpose, 192–196
- zooming out and, 128
- teams
- benchmarking survey for, 27–28
- breaking through silos and, 34–38
- bulletproofing, 63–65
- co-elevation in, 23–34
- collaborative behaviors in, 20–21
- collaborative problem-solving in, 31–32
- driving autonomy downward for, 56–59
- earning permission to lead, 37–38
- empowerment of, 47
- feedback for, 62–65
- hybridizing for inclusion and crowdsourcing, 39–41
- isolation fatigue, bonding, and, 81–82
- Lego block workforce, 153–154
- norms for, 69–70
- psychological safety for, 28, 30–31
- recontracting for, 25–29
- resilience of, 10, 69–91
- risk intelligence gathering by, 103–104
- technological factors, 104–108
- technology, exponential growth in, 128–138
- AI as a service, 133–134
- avatar systems, 135–136
- blockchain, 136–137
- customer communities and, 142–147
- quantum computing, 134–135
- spatial web, 137–138
- TED talks, 98
- telemedicine, 140–142
- Ten Types of Innovation (Keeley), 143
- 3M, 61–62, 200
- thriving, characteristics for, 7–8
- Tilman, Leo, 100, 101, 103, 106
- on enterprise risk radar, 110–113
- on portfolio of risks, 108
- simulation exercises and, 120
- Tilman & Company, 112
- Tongal, 147, 167
- TopCoder, 141, 162, 167
- Torres, Sara, 87
- training
- Lego workforces, 178–179
- for resilience, 84–86
- transformation
- change scenarios, 115
- personal, 13–15
- transparency, 26
- trust
- affinity distance and, 28
- blockchain and, 136–137
- customers’, 126
- purpose and, 200
- tsunami, Thailand, 16–17
- Tukey, John, 57
- Wabtec Corporation, 206
- walking meetings, 78
- waterfall process, 55
- Weight Watchers. See WW
- Weiser, Mark, 134
- Wellmark Blue Cross Blue Shield, 161–163
- wellness programs, 80
- Whirlpool, 9
- Whitfield, Rob, 35, 43
- Wilbourne, Paula, 88
- Willow, 79–80
- Wilson, Fred, 58
- Wimbledon, 101
- Wolters Kluwer, 44
- work
- adaptation to disruption in, 3–5
- competing in the new world of, 11–13
- emerging world of, 7–9
- future of, 7–9
- old and new worlds of compared, 8
- shaping the future of, 15–17
- Work.com, 186
- workforce. See Lego block workforces
- work from home, 172–174
- work–life balance, 84
- World 50, 44
- World Health Organization, 83
- WW, 46, 72, 82, 89
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