QUICK TIPS TO WORK EFFECTIVELY THROUGH OBJECTIONS

• Stop, Drop, and Roll when you hear an objection, concern, or question.

• Acknowledge the buyer’s objection, ask for clarification, and then Answer appropriately.

• Show (by your level of intensity) that you understand their objection, are listening, and that you really hear Them.

• Skip the “buts” and “howevers” after you Acknowledge their objection.

• Adjust the delivery of Stop, Drop, and Roll to the customs of the buyer’s Tribal Type.

• Develop the mindset that you add more value to the buyer’s experience when you view the objection as an opportunity to be an effective problem resolver.