Index
A note on the digital index
A link in an index entry is displayed as the section title in which that entry appears. Because some sections have multiple index markers, it is not unusual for an entry to have several links to the same section. Clicking on any link will take you directly to the place in the text in which the marker appears.
A
- About/Support screen (Tabbed Out), Give Them a Helpful Help Section
- account information, handling sensitive data, Handling Sensitive Data
- activity logs, peripheral services, Balances and Transaction Histories
- adding value with peripheral services, Adding Value with Peripheral Services
- feedback, It’s Not Just About Payments
- balances and transaction histories, Balances and Transaction Histories
- budgeting tools, Budgeting
- mobile travel, Mobile Travel
- air travel, Air Travel
- transit systems, Mobile Travel
- money-saving programs, A Mobile Shopping Assistant
- loyalty and rewards, A Mobile Shopping Assistant
- offers and coupons, Offers and Coupons
- agriculture as currency, Convenience
- Air New Zealand, mPass app, Air Travel
- air travel, peripheral services, Air Travel
- American Express Serve prepaid cards, Overall design
- app-launch-to-payment flow (Google Wallet), Overall design
- Apple
- future of mobile payment systems, Apple
- Passbook, mobile boarding passes, Air Travel
- apps
- Belly loyalty program, Loyalty and Rewards
- Cartwheel (Target), ease of coupon redemption, Redemption
- CashTank app, Sony SmartWatch, Wearable Devices
- Coinbase
- PIN screen, Security Options: m-PINs, Passcodes, and Passwords
- transaction history screen, Give Them a Helpful Help Section
- Cover, required data fields, Walkthroughs and Demos
- Dunkin Donuts, Closed Loop
- required data fields, Walkthroughs and Demos
- Terms of Use and privacy policies, Walkthroughs and Demos
- EAZE app (Google Glass), Wearable Devices
- Eureka Offers
- coupon detail screens, Redemption
- Saved Offers drawer, Personalizing deals
- financial
- closed loop system technology, Closed Loop
- Cloud payment technology, Cloud
- consumer expectations, Bovines, Banknotes & Bytes
- NFC technology, NFC Payment Apps
- Google Now, mobile air travel, Air Travel
- Google Offers, redeeming offers/coupons, Redemption
- Google Wallet, Leading US Mobile Payment Experiences
- app-launch-to-payment flow, Overall design
- digital receipts, Balances and Transaction Histories
- entering incorrect PIN/password, Security Options: m-PINs, Passcodes, and Passwords
- feedback, Payments
- handling sensitive data, Handling Sensitive Data
- loyalty-card-plus-payment experience, Loyalty and Rewards
- messaging regardng background, Walkthroughs and Demos
- overall design, Google Wallet
- payments, Overall design
- security, Feedback
- start screen, Walkthroughs and Demos
- GoWallet, Challenges
- Groupon, map for local offers, Discovery
- Harris + Hoole, balance display, Balances and Transaction Histories
- Isis
- confirmation screen, Feedback
- customizing offers, Context
- feedback, Payments
- Help section and FAQs, Give Them a Helpful Help Section
- loyalty- card-plus-payment experience, Loyalty and Rewards
- overall design, Isis
- payments, Overall design
- PIN screen, Security Options: m-PINs, Passcodes, and Passwords
- security, Feedback
- tutorial, Walkthroughs and Demos
- user experience, Isis
- KT’s Cashbee mobile transit app, Mobile Travel
- Lemon Wallet, nonsecure personal data, Handling Sensitive Data
- Level, balance visualizations, Budgeting
- LevelUp, Cloud
- communicating customer security, Walkthroughs and Demos
- feedback, Payments
- How it Works tutorial, Walkthroughs and Demos
- incorrect PIN/password entry, Security Options: m-PINs, Passcodes, and Passwords
- overall design, Overall design
- payments, Overall design
- pop ups and toasts, registration, Walkthroughs and Demos
- SCVNGR, LevelUp
- security, Feedback
- start screen, The First Screen
- user experience, LevelUp
- Mint
- pie charts showing spending patterns, It’s Not Just About Payments
- TouchID, Apple
- Moven, balance visualizations, Budgeting
- mPass (Air New Zealand), Air Travel
- Passbook (Apple), mobile boarding passes, Air Travel
- PayPal, PayPal
- feedback, Payments
- fingerprint scanners, Biometrics
- handling sensitive data, Handling Sensitive Data
- overall design, PayPal
- payment options, Cloud
- payments, Overall design
- PIN screen, Security Options: m-PINs, Passcodes, and Passwords
- security, Feedback
- Terms of Use and privacy policies, Walkthroughs and Demos
- tutorial, Walkthroughs and Demos
- walkthroughs and demos, Walkthroughs and Demos
- payWave mobile, Visa, NFC Payment Apps
- Pivo, balance timeline, Budgeting
- Register, Cloud
- RetailMeNot
- Royal Bank of Scotland banking app, transaction history, Balances and Transaction Histories
- Shopkick loyalty programs, Loyalty and Rewards
- Simple budgeting tools, Budgeting
- Square Cash, person-to-person payments, It’s Not Just About Payments
- Square Order, Cloud, Cloud
- service agreements, Walkthroughs and Demos
- Starbucks, Closed Loop
- dashboard, Starbucks
- Pebblebucks for Pebble smartwatch, Wearable Devices
- rewards program, Starbucks, A Mobile Shopping Assistant
- tip feature, Payments
- transaction history, Feedback
- user experience, Starbucks
- T-Money, balance display, Balances and Transaction Histories
- Tabbed Out, Help section, Give Them a Helpful Help Section
- Uber, registering progress indicator, Walkthroughs and Demos
- United Airlines mobile, Air Travel
- Venmo
- communicating customer security, Walkthroughs and Demos
- entering incorrect PIN/password, Security Options: m-PINs, Passcodes, and Passwords
- Help section and FAQs, Give Them a Helpful Help Section
- required data fields, Walkthroughs and Demos
- authentication
- biometric mechanisms, Biometrics
- customer expectations, Don’t Design for Early Adopters, Design for Everyone Else
- multifactor, Benefits
- TouchID (Apple) mechanisms, Apple
- authorization process
- credit cards, history of, Honey, I forgot my wallet
- geolocation payment interactions, Geolocation
- high-value payments, Barcodes and QR Codes
- automatic authorization, geolocation payment interactions, Geolocation
- average transaction time, payment systems, Benefits
- awareness challenge, NFC payments, Challenges
B
- balance checks, GoWallet, Feedback
- balance information, peripheral services, Balances and Transaction Histories
- balance timeline, Pivo, Budgeting
- bank notes
- 1865 Rhode Island, See Me, Touch Me, Feel Me
- Bank of England drawn notes, Let’s Talk Turkey
- European Monetary Institute, See Me, Touch Me, Feel Me
- BankAmericard, Honey, I forgot my wallet
- banking
- digital money, A Numbers Game
- mobile, Anytime, Anywhere
- online, Anytime, Anywhere
- barcodes
- designing payment interactions, Barcodes and QR Codes
- camera guides, Create big codes
- creating big code, Barcodes and QR Codes
- displaying the code, Barcodes and QR Codes
- rapid payment feedback, Provide rapid payment feedback
- scenarios, Provide rapid payment feedback
- screen light and contrast, Create big codes
- securing the code, Barcodes and QR Codes
- LevelUp app, Cloud
- MCX (Merchant Customer Exchange), MCX
- bartering, history, Convenience
- Belly loyalty program, Loyalty and Rewards
- benefits, Payments
- (see also strengths)
- closed loop payment systems, The Mobile Money Ecosystem, Closed Loop
- Cloud-based payment systems, The Mobile Money Ecosystem, Cloud
- NFC (near-field communication) readers, The Mobile Money Ecosystem, NFC Payment Apps
- bespoke keypads, m-PIN interfaces, Security Options: m-PINs, Passcodes, and Passwords
- bills, artifact looks, A Numbers Game
- biometrics, Biometrics
- Birch, Dave, Biometrics
- Bitcoins, The Trouble with Saddam’s Dinars
- Eaze app for Google Glass, Wearable Devices
- Blackhawk Network, GoWallet, GoWallet
- Bloomingdale, Alfred, Honey, I forgot my wallet
- Bluetooth Low Energy (BLE)-powered iBeacons
- Bluetooth Low Energy beacons, PayPal payment options, Cloud
- bPay trial, onboarding, Walkthroughs and Demos
- Braintree, LevelUp
- brightness of screens, barcode and QR code payments, Create big codes
- budgeting tools, peripheral services, Budgeting
- building trust with consumers, Don’t Design for Early Adopters, Design for Everyone Else
- handling sensitive data, Handling Sensitive Data
- Help section, Give Them a Helpful Help Section
- onboarding process and registration, Don’t Design for Early Adopters, Design for Everyone Else
- first screen, Don’t Design for Early Adopters, Design for Everyone Else
- walkthroughs and demos, Walkthroughs and Demos
- security options, Security Options: m-PINs, Passcodes, and Passwords
- m-PINs (mobile PINs), Security Options: m-PINs, Passcodes, and Passwords
- passcodes, Security Options: m-PINs, Passcodes, and Passwords
- passwords, Security Options: m-PINs, Passcodes, and Passwords
C
- California Gold Rush of 1849, Payments on the Horizon
- call-to-action buttons
- NFC readers, Initiate a payment
- camera guides, barcode and QR code payments, Create big codes
- card-not-present transactions, challenges, Benefits
- card-present transactions, Benefits
- Cartwheel app (Target), ease of coupon redemption, Redemption
- cash, Honey, I forgot my wallet
- Cashbee mobile transit app, Mobile Travel
- CashTank app, Sony SmartWatch, Wearable Devices
- challenges, Biometrics
- (see also weaknesses)
- biometrics, Biometrics
- closed loop payment systems, The Mobile Money Ecosystem, Challenges
- Cloud-based payment systems, The Mobile Money Ecosystem, Benefits
- NFC (near-field communication) readers, The Mobile Money Ecosystem, Benefits
- charge plates, history, Honey, I forgot my wallet
- check-in payment option
- PayPal, Cloud
- check-in payments
- PayPal, Payments
- checks (bank), future of, Payments on the Horizon
- checks, history, Let’s Talk Turkey
- China, paper money, Worth
- chip and pin (quotes) credit cards, Payments on the Horizon
- Citibank, Leading US Mobile Payment Experiences
- Clipper card, Adding Value with Peripheral Services
- closed loop payment systems, The Mobile Money Ecosystem, Closed Loop
- benefits, Closed Loop
- challenges, Challenges
- user experience
- Cloud-based payment systems
- Cloud-based payments, The Mobile Money Ecosystem, Cloud
- Coin card project, Payments on the Horizon
- Coinbase app
- mobile payment PIN screen, Security Options: m-PINs, Passcodes, and Passwords
- transaction history screen, Give Them a Helpful Help Section
- coins, Bartering and the Birth of Currency
- (see also currencies)
- artifact aesthetics, A Numbers Game
- portability, Bartering and the Birth of Currency
- commodity exchange
- history, Convenience
- components, NFC transactions, NFC Payment Apps
- consumer expectations
- financial apps, Bovines, Banknotes & Bytes
- mobile app design, Building Trust into Mobile Payments
- building trust with consumers, Don’t Design for Early Adopters, Design for Everyone Else
- handling sensitive data, Handling Sensitive Data
- Help section, Give Them a Helpful Help Section
- onboarding process and registration, Don’t Design for Early Adopters, Design for Everyone Else
- overcoming consumer mindshare, Don’t Design for Early Adopters, Design for Everyone Else
- security options, Security Options: m-PINs, Passcodes, and Passwords
- consumer expectations, designing payment interactions, Designing Successful Payment Interactions
- consumer mindshare, overcoming
- mobile app design, Don’t Design for Early Adopters, Design for Everyone Else
- context, offers and coupons, Redemption
- contrast screens, barcode and QR code payments, Create big codes
- convenience, payment systems, Bovines, Banknotes & Bytes
- cost of effort, designing payment interactions, Designing Successful Payment Interactions
- Costa Rican colónes, See Me, Touch Me, Feel Me
- coupon detail screen, Eureka Offers, Redemption
- coupons, peripheral services, Offers and Coupons
- context, Redemption
- personalizing deals, Context
- redemption, Redemption
- searching for, Discovery
- Cover app, required data fields, Walkthroughs and Demos
- credit cards
- authorization process, history of, Honey, I forgot my wallet
- Coin card project, Payments on the Horizon
- history, Honey, I forgot my wallet
- currencies, Bartering and the Birth of Currency
- (see also coins; money)
- agriculture as, Convenience
- artifact looks, A Numbers Game
- Costa Rican colónes, See Me, Touch Me, Feel Me
- digital, The Trouble with Saddam’s Dinars
- history, Bovines, Banknotes & Bytes, Convenience
- hui-zi, Bartering and the Birth of Currency
- paper money, Worth
- perceived worth, Anytime, Anywhere
- polymer notes, See Me, Touch Me, Feel Me
- stability, See Me, Touch Me, Feel Me
- customizing offers, Context
D
- Dash app, start screen, The First Screen
- dashboards, Starbucks app, Starbucks
- data connectivity, facilitating Cloud-based payments, Challenges
- data fields, reducing required fields to improve user experience, Walkthroughs and Demos
- debit cards, Honey, I forgot my wallet, Payments on the Horizon
- demos, onboarding process and registration, Walkthroughs and Demos
- design
- consumer expectations, Building Trust into Mobile Payments
- building trust with consumers, Don’t Design for Early Adopters, Design for Everyone Else
- handling sensitive data, Handling Sensitive Data
- Help section, Give Them a Helpful Help Section
- onboarding process and registration, Don’t Design for Early Adopters, Design for Everyone Else
- overcoming consumer mindshare, Don’t Design for Early Adopters, Design for Everyone Else
- security options, Security Options: m-PINs, Passcodes, and Passwords
- payments
- barcodes and QR codes, Barcodes and QR Codes
- comparison of three types of interactions, Designing Successful Payment Interactions
- geolocation, Putting It All Together
- NFC (near-field communication) readers, Designing Successful Payment Interactions
- time and effort, Designing Successful Payment Interactions
- design, mobile payments
- user experience, Leading US Mobile Payment Experiences
- closed loop payment systems, Starbucks
- Cloud-based payment systems, PayPal
- NFC (near-field communication) readers, Leading US Mobile Payment Experiences
- design, user experience
- Google Wallet, Google Wallet
- GoWallet, GoWallet
- Isis, Isis
- LevelUp app, Overall design
- PayPal, PayPal
- Starbucks app, Starbucks
- digital boarding passes, Air Travel
- digital card profile, Google Wallet, Google Wallet
- digital currencies, The Trouble with Saddam’s Dinars
- digital money, banking, A Numbers Game
- digital receipts, Google Wallet, Balances and Transaction Histories
- digital signatures, Security Options: m-PINs, Passcodes, and Passwords
- digital-social identity, Facebook Cards, Facebook
- Diners Club card, Honey, I forgot my wallet
- discounts, Isis, Overall design
- displaying account information, handling sensitive data, Handling Sensitive Data
- displaying code, barcode and QR code payments, Barcodes and QR Codes
- drawn notes, history of checks, Let’s Talk Turkey
- Dunkin Donuts app
- closed loop payment system, Closed Loop
- required data fields, Walkthroughs and Demos
- Terms of Use and privacy policies, Walkthroughs and Demos
E
- e-tickets, adding to wallet, A Day in the Life of a Mobile Wallet User
- early adopters of mobile payment apps, Don’t Design for Early Adopters, Design for Everyone Else
- EasyPay (Apple), Apple
- EAZE app (Google Glass), Wearable Devices
- eBay, Anytime, Anywhere
- ecommerce revolution, Paying with Bytes
- electronic payments, Anytime, Anywhere
- emerging technologies, Facebook
- biometrics, Biometrics
- wearable devices, Wearable Devices
- error handling, incorrect PIN/password entry, Security Options: m-PINs, Passcodes, and Passwords
- error messaging, PayPal, Payments
- Eureka Offers
- coupon detail screens, Redemption
- Saved Offers drawer, Personalizing deals
- European Monetary Institute
- Euros competition, See Me, Touch Me, Feel Me
- Euros, European Monetary Institute competition, See Me, Touch Me, Feel Me
- exchange medium, Worth
- experience diversion, Orbitz and Kayak samples, It’s Not Just About Payments
- EZ Rider program, Transit, Transit
F
- Facebook Cards, Facebook
- Facebook, future of mobile payment systems, MCX
- facial recognition, authenticating mobile devices, Biometrics
- UNIQUL, Biometrics, Biometrics
- facial recognition, locking mechanism, Security Options: m-PINs, Passcodes, and Passwords
- FAQs (Frequently Asked Questions)
- Isis Wallet, Give Them a Helpful Help Section
- Tabbed Out, Give Them a Helpful Help Section
- Venmo, Give Them a Helpful Help Section
- feedback
- barcode and QR code payments, Provide rapid payment feedback
- geolocation payment interactions, Authorize payment easily
- peripheral services, It’s Not Just About Payments
- balances and transaction histories, Balances and Transaction Histories
- budgeting tools, Budgeting
- real-time financial data, It’s Not Just About Payments
- user experience
- feedback challenge, NFC readers, Challenges
- Fifth Element, MultiPasses, Payments on the Horizon
- financial apps
- consumer expectations, Bovines, Banknotes & Bytes
- technology approaches
- closed loop payment systems, Closed Loop
- Cloud-based payment systems, Cloud
- NFC (near-field communication) readers, NFC Payment Apps
- fingerprint scanners, authenticating mobile devices, Biometrics
- PayPal, Biometrics
- TouchID (Apple), Apple
- fingerprint scanning, locking mechanism, Security Options: m-PINs, Passcodes, and Passwords
- First Data, Leading US Mobile Payment Experiences
- survey, A Mobile Shopping Assistant
- first screen, onboarding process and registration, Don’t Design for Early Adopters, Design for Everyone Else
- forgotten PINs/passwords, Security Options: m-PINs, Passcodes, and Passwords
- frameworks, payment systems, The Mobile Money Ecosystem
- closed loop payment systems, Closed Loop
- Cloud-based payments, Cloud
- NFC (near-field communication) readers, NFC Payment Apps
- Frank McNamara’s Hamilton Credit Corporation, Honey, I forgot my wallet
- Frequently Asked Questions (FAQs)
- Isis Wallet, Give Them a Helpful Help Section
- Tabbed Out, Give Them a Helpful Help Section
- Venmo, Give Them a Helpful Help Section
- Fujistu-backed Pulse Wallet, Biometrics
- future of mobile payment systems, Payments on the Horizon
- Apple, Apple
- emerging technologies, Facebook
- biometrics, Biometrics
- wearable devices, Wearable Devices
- Facebook, MCX
- MCX (Merchant Customer Exchange), MCX
G
- Genius Bar appointment system (Apple), Apple
- geofencing, Redemption
- geolocation
- designing payment interactions, Putting It All Together
- authorizing payments, Geolocation
- finding a store, Geolocation
- rapid payment feedback, Authorize payment easily
- scenarios, Provide rapid payment feedback
- PayPal, triggered check-in payment option, Cloud
- Germany, mobile wallet use, A Day in the Life of a Mobile Wallet User
- gestures, locking mechanism, Security Options: m-PINs, Passcodes, and Passwords
- gift card wallets, Challenges
- gift cards, GoWallet app, GoWallet
- Gift feature, Facebook, Facebook
- Google Glass, Wearable Devices
- Google Now, mobile air travel, Air Travel
- Google Offers, redeeming offers/coupons, Redemption
- Google Wallet
- app-launch-to-payment flow, Overall design
- digital receipts, Balances and Transaction Histories
- entering incorrect PIN/password, Security Options: m-PINs, Passcodes, and Passwords
- handling sensitive data, Handling Sensitive Data
- loyalty-card-plus-payment experience, Loyalty and Rewards
- messaging regarding background activity, Walkthroughs and Demos
- Open & Tap payment method, Initiate a payment
- start screen, Walkthroughs and Demos
- user experience, Leading US Mobile Payment Experiences
- feedback, Payments
- overall design, Google Wallet
- payments, Overall design
- security, Feedback
- Google Wallet Balance, Overall design
- GoWallet, Challenges
- user experience, GoWallet
- feedback, Feedback
- overall design, GoWallet
- payments, Overall design
- security, Security
- Groupon, map for local offers, Discovery
- Gyft, Challenges
H
- hackers, high-profile security breaches, Don’t Design for Early Adopters, Design for Everyone Else
- handling sensitive data, Handling Sensitive Data
- Harris + Hoole, balance display, Balances and Transaction Histories
- HCE (host card emulation), Google Wallet
- Heartbleed attack of OpenSSL, Don’t Design for Early Adopters, Design for Everyone Else
- Help section, Give Them a Helpful Help Section
- access to tutorials, Walkthroughs and Demos
- Isis Wallet, Give Them a Helpful Help Section
- Tabbed Out, Give Them a Helpful Help Section
- Venmo, Give Them a Helpful Help Section
- high-profile security breaches, Don’t Design for Early Adopters, Design for Everyone Else
- high-value payments, approving, Barcodes and QR Codes
- history
- bartering, Convenience
- checks, Let’s Talk Turkey
- coins, Bartering and the Birth of Currency
- credit cards, Honey, I forgot my wallet
- currencies, Convenience
- currency, Bovines, Banknotes & Bytes
- paper money, Worth
- payment systems
- convenience, Bovines, Banknotes & Bytes
- Western civilization, Bovines, Banknotes & Bytes
- host-card emulation (HCE), Google Wallet
- How To menus
- access to overall tutorials, Walkthroughs and Demos
- hui-zi, Introducing Paper Money
- Hussein, Saddam, See Me, Touch Me, Feel Me
I
- identity theft, Don’t Design for Early Adopters, Design for Everyone Else
- incentives, Isis, Overall design
- incorrect PIN/password entry, Security Options: m-PINs, Passcodes, and Passwords
- industry security standards, Don’t Design for Early Adopters, Design for Everyone Else
- infrastrcuture, NFC (near-field communication) readers, NFC Payment Apps
- initiating payments, NFC (near-field communication) readers, NFC Essentials
- innovations (future of mobile payments), Payments on the Horizon
- Apple, Apple
- emerging technologies, Facebook
- biometrics, Biometrics
- wearable devices, Wearable Devices
- Facebook, MCX
- MCX (Merchant Customer Exchange), MCX
- interactions (payments), design
- barcodes and QR codes, Barcodes and QR Codes
- comparison of three types of interactions, Designing Successful Payment Interactions
- geolocation, Putting It All Together
- NFC (near-field communication) readers, Designing Successful Payment Interactions
- time and effort, Designing Successful Payment Interactions
- international wallets, NFC readers, Receive the payment result
- interoperability, NFC (near-field communication) readers, Benefits
- Iraq, currency stability, See Me, Touch Me, Feel Me
- Isis, Benefits
- confirmation screen, Feedback
- customizing offers, Context
- Help section and FAQs, Give Them a Helpful Help Section
- loyalty card-plus-payment experience, Loyalty and Rewards
- mobile payment PIN screen, Security Options: m-PINs, Passcodes, and Passwords
- NFC readers, NFC Payment Apps
- tutorial, Walkthroughs and Demos
- user experience, Isis
- feedback, Payments
- overall design, Isis
- payments, Overall design
- security, Feedback
- iTunes (Apple), linking user credit cards to, Apple
- Iugu gestures, authorization, Security Options: m-PINs, Passcodes, and Passwords
J
- Japan, mobile wallet use, A Day in the Life of a Mobile Wallet User
- jiao-zi, Worth
K
- Kalina, Robert, See Me, Touch Me, Feel Me
- Kayak, It’s Not Just About Payments
- KT’s Cashbee mobile transit app, Mobile Travel
- Kuapay, onboarding, Walkthroughs and Demos
L
- legal statements, Walkthroughs and Demos
- Lemon Wallet, nonsecure personal data, Handling Sensitive Data
- Level, balance visualizations, Budgeting
- LevelUp app, Cloud
- communicating customer security, Walkthroughs and Demos
- How It Works tutorial, Walkthroughs and Demos
- incorrect PIN/password entry, Security Options: m-PINs, Passcodes, and Passwords
- pop ups and toasts, registration, Walkthroughs and Demos
- start screen, The First Screen
- user experience, LevelUp
- feedback, Payments
- overall design, Overall design
- payments, Overall design
- security, Feedback
- light screens, barcode and QR code payments, Create big codes
- Lock Wallet button, Isis, Feedback
- London 2012 Olympics, Visa payWave mobile app, NFC Payment Apps
- London, Oyster card, Mobile Travel
- loss of device, as consumer trust concern, Don’t Design for Early Adopters, Design for Everyone Else
- loyalty cards, Isis, Overall design
- loyalty programs, A Mobile Shopping Assistant
M
- M-PESA service (Safaricom), Anytime, Anywhere
- m-PINs (mobile PINs), Security Options: m-PINs, Passcodes, and Passwords
- Magnus, Olaus, Bartering and the Birth of Currency
- manual authorization, geolocation payment interactions, Authorize payment easily
- maps for local offers, Groupon, Discovery
- MasterCard, Honey, I forgot my wallet
- MasterCharge, Honey, I forgot my wallet
- McNamara, Frank, Honey, I forgot my wallet
- MCX (Merchant Customer Exchange)
- future of mobile payment systems, MCX
- merchant acceptance challenge, NFC (near-field communication) payments, Challenges
- Merchant Customer Exchange (MCX)
- future of mobile payment systems, MCX
- Mesopotamian shekel, Bartering and the Birth of Currency
- Mint, A Numbers Game
- pie charts showing spending patterns, It’s Not Just About Payments
- TouchID, Apple
- MNOs (mobile network operators), NFC Payment Apps
- mobile banking, Anytime, Anywhere
- mobile contactless readers (see NFC (near-field communication) readers)
- mobile network operators (MNOs), NFC Payment Apps
- mobile PINs (m-PINs), Security Options: m-PINs, Passcodes, and Passwords
- mobile travel, Mobile Travel
- air travel, Air Travel
- transit systems, Mobile Travel
- money, Honey, I forgot my wallet
- (see also cash; coins; currency)
- artifact looks, A Numbers Game
- digital money, A Numbers Game
- online banking, Anytime, Anywhere
- paper, Worth
- paper, future of, Payments on the Horizon
- worth, Anytime, Anywhere
- money-saving programs, peripheral services, A Mobile Shopping Assistant
- loyalty and rewards, A Mobile Shopping Assistant
- offers and coupons, Offers and Coupons
- context, Redemption
- personalizing deals, Context
- redemption, Redemption
- searching for, Discovery
- Moven, balance visualizations, Budgeting
- mPass app (Air New Zealand), Air Travel
- multifactor authentication, Benefits
- MultiPasses (Fifth Element), Payments on the Horizon
N
- near-field communication readers (see NFC (near-field communication) readers)
- network spoofing, Benefits
- Nexus S, Leading US Mobile Payment Experiences
- NFC (near-field communication)
- HCE (host card emulation), Google Wallet
- NFC (near-field communication) readers, The Mobile Money Ecosystem, NFC Payment Apps
- action buttons, Initiate a payment
- benefits, NFC Payment Apps
- challenges, Benefits
- designing payment interactions, Designing Successful Payment Interactions
- payment initiation, NFC Essentials
- receiving payment result, Tap the phone on the reader
- scenarios, Receive the payment result
- tapping phone on reader, Initiate a payment
- infrastrcuture, NFC Payment Apps
- international wallets, Receive the payment result
- transit systems, Mobile Travel
- user experience, NFC Payment Apps
- Google Wallet, Leading US Mobile Payment Experiences
- Isis, Isis
- Verifone, NFC Payment Apps
- Nordic peoples, trading, Bartering and the Birth of Currency
- notes, history of checks, Let’s Talk Turkey
O
- obfuscating PINs and passwords, Handling Sensitive Data
- offers, peripheral services, Offers and Coupons
- context, Redemption
- personalizing deals, Context
- redemption, Redemption
- searching for, Discovery
- onboarding process
- consumer expectations, Don’t Design for Early Adopters, Design for Everyone Else
- first screen, Don’t Design for Early Adopters, Design for Everyone Else
- walkthroughs and demos, Walkthroughs and Demos
- Isis, Overall design
- online banking, Anytime, Anywhere
- Open & Tap payments, NFC readers, NFC Essentials, Putting It All Together
- opt out, location and messaging features, Handling Sensitive Data
- OS keypads (PayPal), Security Options: m-PINs, Passcodes, and Passwords
- overcoming consumer mindshare
- mobile app design, Don’t Design for Early Adopters, Design for Everyone Else
- Oyster card (London), Mobile Travel
P
- paper checks, future of, Payments on the Horizon
- paper money, Worth
- Costa Rican colónes, See Me, Touch Me, Feel Me
- Passbook (Apple), Apple
- Passbook, mobile boarding passes, Air Travel
- passcode lockout feature, Google Wallet, Feedback
- passcodes, mobile app design, Security Options: m-PINs, Passcodes, and Passwords
- passwords, mobile app design, Security Options: m-PINs, Passcodes, and Passwords
- PayByTouch, Biometrics
- Payment Card Industry Data Security Standard (PCI DSS), Cloud
- payment systems
- convenience, Bovines, Banknotes & Bytes
- future of, Payments on the Horizon
- history, Western civilization, Bovines, Banknotes & Bytes
- perceived worth, Worth
- peripheral services, Adding Value with Peripheral Services
- conceptual mapping of content, It’s Not Just About Payments
- day in the life of a user, Adding Value with Peripheral Services
- feedback, It’s Not Just About Payments
- mobile travel, Mobile Travel
- money-saving programs, A Mobile Shopping Assistant
- stability, Bovines, Banknotes & Bytes, A Numbers Game
- technology approaches, The Mobile Money Ecosystem
- closed loop payment systems, The Mobile Money Ecosystem, Closed Loop
- Cloud-based payments, The Mobile Money Ecosystem, Cloud
- NFC (near-field communication) readers, The Mobile Money Ecosystem, NFC Payment Apps
- worth, Bovines, Banknotes & Bytes, Anytime, Anywhere
- payments
- brick-and-mortar, Let’s Talk Turkey
- consumer expectations, Bovines, Banknotes & Bytes
- design
- barcodes and QR codes, Barcodes and QR Codes
- comparison of three types of interactions, Designing Successful Payment Interactions
- geolocation, Putting It All Together
- NFC (near-field communication) readers, Designing Successful Payment Interactions
- time and effort, Designing Successful Payment Interactions
- electronic, Anytime, Anywhere
- user experience
- Google Wallet, Overall design
- GoWallet, Overall design
- Isis, Overall design
- LevelUp app, Overall design
- PayPal, Overall design
- Starbucks app, Starbucks
- PayPal, Anytime, Anywhere
- fingerprint scanners, Biometrics
- handling senesitive data, Handling Sensitive Data
- mobile payment PIN screen, Security Options: m-PINs, Passcodes, and Passwords
- payment options, Cloud
- Terms of Use and privacy policies, Walkthroughs and Demos
- tutorial, Walkthroughs and Demos
- user experience, PayPal
- feedback, Payments
- overall design, PayPal
- payments, Overall design
- security, Feedback
- walkthroughs and demos, Walkthroughs and Demos
- PayPal Here, Cloud
- PayPass, Leading US Mobile Payment Experiences
- payWave mobile app, Visa, NFC Payment Apps
- PCI DSS (Payment Card Industry Data Security Standard), Cloud
- Pebble smartwatch, Challenges, Wearable Devices
- Pebblebucks, Pebble smartwatch, Wearable Devices
- perceived worth currency, Anytime, Anywhere
- peripheral services, Adding Value with Peripheral Services
- conceptual mapping of content, It’s Not Just About Payments
- day in the life of a user, Adding Value with Peripheral Services
- feedback, It’s Not Just About Payments
- balances and transaction histories, Balances and Transaction Histories
- budgeting tools, Budgeting
- mobile travel, Mobile Travel
- air travel, Air Travel
- transit systems, Mobile Travel
- money-saving programs, A Mobile Shopping Assistant
- loyalty and rewards, A Mobile Shopping Assistant
- offers and coupons, Offers and Coupons
- person-to-person payments (Square Cash), It’s Not Just About Payments
- personal data security, Handling Sensitive Data
- personalizing deals, offers and coupons, Context
- Pfund, Robert, See Me, Touch Me, Feel Me
- pictographic records
- Sumerians, Let’s Talk Turkey
- PIN screen
- Coinbase app, Security Options: m-PINs, Passcodes, and Passwords
- Isis, Feedback
- PINs, m-PINs (mobile PINs), Security Options: m-PINs, Passcodes, and Passwords
- Pivo, balance timeline, Budgeting
- point of sale (POS), designing payment interactions
- barcodes and QR codes, Barcodes and QR Codes
- comparison of three types, Designing Successful Payment Interactions
- geolocation, Putting It All Together
- NFC (near-field communication) readers, Designing Successful Payment Interactions
- points trackers, closed loop payment systems, Benefits
- polymer notes, See Me, Touch Me, Feel Me
- portability, coins, Bartering and the Birth of Currency
- POS (point of sale), designing payment interactions
- barcodes and QR codes, Barcodes and QR Codes
- comparison of three types, Designing Successful Payment Interactions
- geolocation, Putting It All Together
- NFC (near-field communication) readers, Designing Successful Payment Interactions
- privacy
- consumer trust concern, Don’t Design for Early Adopters, Design for Everyone Else
- policies
- Dunkin Donuts app, Walkthroughs and Demos
- PayPal, Walkthroughs and Demos
- private data, security, Handling Sensitive Data
- progress bars, registration, Walkthroughs and Demos
- progressive numeric fields, Google Wallet, Security
- promissory notes, jiao-zi, Worth
- Pulse Wallet, Biometrics
Q
- QR codes
- QR codes, designing payment interactions, Barcodes and QR Codes
- camera guides, Create big codes
- creating big code, Barcodes and QR Codes
- displaying code, Barcodes and QR Codes
- rapid payment feedback, Provide rapid payment feedback
- scenarios, Provide rapid payment feedback
- screen light and contrast, Create big codes
- securing code, Barcodes and QR Codes
R
- rai coins (stones), All coins, big and small
- rapid payment feedback
- barcode and QR code payments, Provide rapid payment feedback
- geolocation payment interactions, Authorize payment easily
- Ready to Pay indicator, Isis, Overall design
- real-time financial data, feedback, It’s Not Just About Payments
- redemption, offers and coupons, Redemption
- Register app (Square), Cloud
- registration, consumer expectations, Don’t Design for Early Adopters, Design for Everyone Else
- first screen, Don’t Design for Early Adopters, Design for Everyone Else
- walkthroughs and demos, Walkthroughs and Demos
- remote ordering
- required data fields, registration, Walkthroughs and Demos
- RetailMeNot
- rewards programs, A Day in the Life of a Mobile Wallet User, A Mobile Shopping Assistant
- closed loop payment systems, Benefits
- Isis, Overall design
- Starbucks app, Starbucks
- Royal Bank of Scotland banking app, transaction history, Balances and Transaction Histories
S
- Safaricom, M-PESA service, Anytime, Anywhere
- Saved Offers drawer, Eureka Offers, Personalizing deals
- scenarios
- barcode and QR code payments, Provide rapid payment feedback
- geolocation payment interactions, Provide rapid payment feedback
- NFC reader payments, Receive the payment result
- screen light, barcode and QR code payments, Create big codes
- SCVNGR, LevelUp app, LevelUp
- searching for offers and coupons, Discovery
- security
- Cloud-based payments, Benefits
- code, barcode and QR code payments, Barcodes and QR Codes
- high-profile security breaches, Don’t Design for Early Adopters, Design for Everyone Else
- industry security standards, Don’t Design for Early Adopters, Design for Everyone Else
- mobile app design, Security Options: m-PINs, Passcodes, and Passwords
- m-PINs (mobile PINs), Security Options: m-PINs, Passcodes, and Passwords
- passcodes, Security Options: m-PINs, Passcodes, and Passwords
- passwords, Security Options: m-PINs, Passcodes, and Passwords
- NFC (near-field communciation) readers, NFC Payment Apps
- TouchID (Apple), Apple
- user experience
- sensitive data, Handling Sensitive Data
- Serve card, Payments
- service agreements, Square Order, Walkthroughs and Demos
- service providers, NFC Payment Apps
- Shake to Pay feature, Starbucks app, Payments
- shekel (Mesopotamia), Bartering and the Birth of Currency
- Shopkick
- Union Square Macy’s (San Francisco), Apple
- Shopkick, loyalty programs, Loyalty and Rewards
- shopping revolution, emerging technologies, Facebook
- biometrics, Biometrics
- wearable devices, Wearable Devices
- silver, early coins, Bartering and the Birth of Currency
- Simple Bank, A Numbers Game
- Simple budgeting tools, Budgeting
- SITA survey, mobile travel, Mobile Travel
- slide-out navigation menu, Google Wallet, Google Wallet
- smartwatches, Wearable Devices
- Pebble, Challenges
- Song Dynasty, hui-zi, Bartering and the Birth of Currency, Introducing Paper Money
- Sony SmartWatch, Wearable Devices
- CashTank app, Wearable Devices
- South Korea, mobile wallet use, A Day in the Life of a Mobile Wallet User
- speed
- Cloud-based payments, Challenges
- NFC (near-field communication) readers, Benefits
- transaction times for various payment methods, Benefits
- spending patterns, digital budgeting tools, Budgeting
- spoofing, Benefits
- Square
- Cash, person-to-person payments, It’s Not Just About Payments
- Order app, Cloud, Cloud
- service agreements, Walkthroughs and Demos
- Register app, Cloud
- Wallet app, Cloud
- stability
- currency, See Me, Touch Me, Feel Me
- payment systems, Bovines, Banknotes & Bytes, A Numbers Game
- Starbucks app
- closed loop payment system, Closed Loop
- Pebblebucks for Pebble smartwatch, Wearable Devices
- rewards program, Starbucks, A Mobile Shopping Assistant
- tip feature, Payments
- transaction history, Feedback
- user experience, Starbucks
- start screen, onboaridng process and registration, Don’t Design for Early Adopters, Design for Everyone Else
- startup time, Cloud-based payment systems, Cloud
- store locators, geolocation payment interactions, Geolocation
- strengths, Payments
- (see also benefits)
- Google Wallet
- feedback, Payments
- overall design, Google Wallet
- payments, Overall design
- security, Feedback
- GoWallet
- overall design, GoWallet
- payments, Overall design
- security, Security
- Isis
- feedback, Payments
- overall design, Isis
- payments, Overall design
- security, Feedback
- LevelUp app
- feedback, Payments
- overall design, Overall design
- payments, Overall design
- security, Feedback
- PayPal
- feedback, Payments
- overall design, PayPal
- payments, Overall design
- security, Feedback
- Starbucks app
- Suica card (Tokyo), Mobile Travel
- Sumerians, pictographic records, Let’s Talk Turkey
- supplementary services, handling sensitive data, Handling Sensitive Data
- support (see Help section)
T
- T-Money, balance display, Balances and Transaction Histories
- TabbedOut, Help section, Give Them a Helpful Help Section
- Tap & Go payments, NFC readers, NFC Essentials, Tap the phone on the reader, Putting It All Together
- Tap on Demand payments, NFC readers, Initiate a payment, Receive the payment result
- Target
- Cartwheel app, coupon redemption, Redemption
- store layout, Let’s Talk Turkey
- technical challenges, adopting mobile payment apps, Don’t Design for Early Adopters, Design for Everyone Else
- technologies, emerging, Facebook
- biometrics, Biometrics
- wearable devices, Wearable Devices
- technology approaches (payment systems), The Mobile Money Ecosystem
- closed loop payment systems, The Mobile Money Ecosystem, Closed Loop
- benefits, Closed Loop
- challenges, Challenges
- Cloud-based payments, The Mobile Money Ecosystem, Cloud
- NFC (near-field communication) readers, The Mobile Money Ecosystem, NFC Payment Apps
- benefits, NFC Payment Apps
- challenges, Benefits
- infrastrcuture, NFC Payment Apps
- Verifone, NFC Payment Apps
- Terms of Use statements
- Dunkin Donuts app, Walkthroughs and Demos
- PayPal, Walkthroughs and Demos
- time
- time, designing payment interactions, Designing Successful Payment Interactions
- tip feature, Starbucks app, Payments
- Tokyo
- Suica card, Mobile Travel
- tools for budgeting, peripheral services, Budgeting
- TouchID (Apple), Apple
- trading
- history, Convenience
- Nordic peoples, Bartering and the Birth of Currency
- transaction history
- Coinbase, Give Them a Helpful Help Section
- Facebook Cards, Facebook
- PayPal, Payments
- peripheral services, Balances and Transaction Histories
- Starbucks app, Feedback
- transaction outcomes, NFC readers, Receive the payment result
- transaction times, payment methods, Benefits
- transit systems, A Day in the Life of a Mobile Wallet User, Mobile Travel
- travel, peripheral services, Mobile Travel
- air travel, Air Travel
- transit systems, Mobile Travel
- trust, building trust with consumers, Don’t Design for Early Adopters, Design for Everyone Else
- categories important to consumers, Don’t Design for Early Adopters, Design for Everyone Else
- handling sensitive data, Handling Sensitive Data
- Help section, Give Them a Helpful Help Section
- onboarding process and registration, Don’t Design for Early Adopters, Design for Everyone Else
- security options, Security Options: m-PINs, Passcodes, and Passwords
- m-PINs (mobile PINs), Security Options: m-PINs, Passcodes, and Passwords
- passcodes, Security Options: m-PINs, Passcodes, and Passwords
- passwords, Security Options: m-PINs, Passcodes, and Passwords
- trusted service managers (TSMs), NFC Payment Apps
- TSMs (trusted service managers), NFC Payment Apps
- tutorials, Walkthroughs and Demos
U
- Uber app, registering progress indicator, Walkthroughs and Demos
- Union Square Macy’s (San Francisco), Shopkick points, Apple
- unique wallets, MCX, MCX
- UNIQUL facial recognition technology, Biometrics, Biometrics
- Unisys Security Index, Don’t Design for Early Adopters, Design for Everyone Else
- United Airlines app, mobile, Air Travel
- unlocking devices, biometrics, Biometrics
- US mobile payment experiences, Leading US Mobile Payment Experiences
- user experience, Leading US Mobile Payment Experiences
- closed loop payment systems
- Cloud-based payment systems, PayPal
- mobile app design, Building Trust into Mobile Payments
- building trust with consumers, Don’t Design for Early Adopters, Design for Everyone Else
- handling sensitive data, Handling Sensitive Data
- Help section, Give Them a Helpful Help Section
- onboarding process and registration, Don’t Design for Early Adopters, Design for Everyone Else
- overcoming consumer mindshare, Don’t Design for Early Adopters, Design for Everyone Else
- security options, Security Options: m-PINs, Passcodes, and Passwords
- NFC (near-field communication) readers, NFC Payment Apps
- Google Wallet, Leading US Mobile Payment Experiences
- Isis, Isis
V
- value-adding services (peripheral services), Adding Value with Peripheral Services
- conceptual mapping of content, It’s Not Just About Payments
- day in the life of a user, Adding Value with Peripheral Services
- feedback, It’s Not Just About Payments
- balances and transaction histories, Balances and Transaction Histories
- budgeting tools, Budgeting
- mobile travel, Mobile Travel
- air travel, Air Travel
- transit systems, Mobile Travel
- money-saving programs, A Mobile Shopping Assistant
- loyalty and rewards, A Mobile Shopping Assistant
- offers and coupons, Offers and Coupons
- Venmo app
- communicating customer security, Walkthroughs and Demos
- entering incorrect PIN/password, Security Options: m-PINs, Passcodes, and Passwords
- Help sectionand FAQs, Give Them a Helpful Help Section
- required data fields, Walkthroughs and Demos
- Verifone, NFC transactions, NFC Payment Apps
- Visa, Honey, I forgot my wallet
- Visa payWave mobile app, NFC Payment Apps
- visual feedback of data entry, handling sensitive data, Handling Sensitive Data
- Vodafone SmartPass, Benefits
- voice passphrases, authenticating mobile devices, Biometrics
W
- walkthroughs, onboarding process and registration, Walkthroughs and Demos
- weaknesses, Biometrics
- (see also challenges)
- biometrics, Biometrics
- Google Wallet
- feedback, Feedback
- overall design, Overall design
- payments, Payments
- security, Security
- GoWallet
- feedback, Feedback
- overall design, GoWallet
- payments, Overall design
- security, Security
- Isis
- feedback, Feedback
- overall design, Overall design
- payments, Payments
- security, Security
- LevelUp app
- PayPal
- feedback, Feedback
- overall design, Overall design
- payments, Payments
- security, Feedback
- Starbucks app
- wearable devices, Wearable Devices
- Google Glass, Wearable Devices
- smartwatches, Wearable Devices
- Wedbush Securities survey results, Benefits
- Western civilization, history of payment systems, Bovines, Banknotes & Bytes
- Westpac Bank, CashTank app for Sony SmartWatch, Wearable Devices
- Whole Foods, NFC reader, Challenges
- Wi-Fi network spoofing, Benefits
- worth
- payment systems, Bovines, Banknotes & Bytes, Anytime, Anywhere
- perceived worth, Anytime, Anywhere
Y
- Yap (Western Pacific), stone exchange, All coins, big and small
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