Antonioni, D. (2000) ‘Leading, Managing and Coaching’, Industrial Management, September
Bilmes, L. (2001) ‘Scoring goals for people and company’, Financial Times, 26 November
Caldwell, B. J. and Carter, E. (eds) (1993) The Return of the Mentor: Strategies for Workplace Learning, Falmer Press
Cates, K. and Rahimi, K. (2001) ‘Algebra lessons for older workers’, in a survey in Mastering Management series in Financial Times, 19 November
Conger, J. (1998) ‘How Gen X managers manage’, Strategy and Business, First Quarter
Coupland, D. (1996) Generation X, Abacus
Crainer, S. (1998) 3rd edition, Key Management Ideas, Financial Times Pitman Publishing
Data Protection Act 1998, The Stationery Office Ltd, www.hmso.gov.uk/acts/actsl998/19980029.htm
Drucker, P. (1974) Management: Tasks, Responsibilities, Practices, Elsevier Butterworth-Heinemann
Gagne, K. (2001) ‘Your performance review: make it perform’, Business Week, 17 December
Harvey-Jones, J. (1990) Making It Happen, Fontana
Hersey, P. (1984) The Situational Leader, Leadership Studies inc
Hersey, P. and Blanchard, K. H. (1993) 6th edition, Management of Organizational Behavior: Utilizing Human Resources, FT Prentice Hall
Holmes, K. (1999) Interviews and Appraisals, Orion Business Books
Honey, P. and Mumford, A. (1982) The Manual of Learning Styles, Peter Honey, 10 Linden Avenue, Maidenhead, Berks
Investors in People, www.investorsinpeople.co.uk
James, G. (1995) ‘Performance Appraisal’, Administrator, June
Jennings, D. and Wattam, S. (1998) 2nd edition, Decision Making: An Integrated Approach, FT Pitman Publishing
Johnson, L. J. (2001) ‘Coaching and Mentoring’, Manage, May
Kanter, R. M. (1988) 4th impression, The Change Masters, Routledge
Kirkpatrick, D. L. (1983) ‘Four Stages to Measuring Training Effectiveness’, Personnel Administrator, November
Kolb, D. (1985) Experiential Learning: Experience as the Source of Learning and Development, FT Prentice Hall
Lambert, T. (1996) Key Management Solutions, FT Pitman Publishing
Management Standards Centre, www.managementstandards.org
Minter, R. L. and Thomas, E. G. (2000) ‘Employee development through coaching, mentoring and counselling: a multidimensional approach,‘ Review of Business, Summer, p.45
Mullins, L. J. (1999) 5th edition, Management and Organisational Behaviour, FT Pitman Publishing
Parsloe, E. (1992) Coaching, Mentoring and Assessing, Kogan Page
Peters, T. and Waterman, R. (1982) In Search of Excellence, HarperCollins
Revans, R. W. (1982) The ABC of Action Learning, Chartwell Bratt
Revans, R. (1996) in an interview by Stuart Crainer in the Mastering Management series in Financial Times, 12 April
Secretary's Commission on Achieving Necessary Skills, www.doleta.gov/SCANS
Tannenbaum, R. and Schmidt, W. H. (1973) ‘How to choose a leadership pattern’, Harvard Business Review, May/June
Thomson, R. (1998) People Management, Orion Business Books
Torrington, D. and Hall, L. (1998) 4th edition, Human Resource Management, FT Prentice Hall Europe
Urwick, L. (1952) quoted in Mullins, L. (1999) 5th edition, Management and Organisational Behaviour, FT Prentice Hall
18.218.212.102